I would definitely shop here again. Ldil was very friendly, helpful and recommended products that I might like. She made the whole process easy and made sure I got the best price possible.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Very helpful sales girl, gave good advice and not pushy at all. Tried out many mattresses finally chose a top of range on sale but still a few hundred pounds more than I expected to spend. Happy with... Toon meer
Helpful staff in showroom. Wide choice of products and an opportunity to test mattress before purchase. Product delivered on time on agreed date.
The mattress is excellent quality, and the delivery was faultless. The two guys who delivered and took away our old mattress were very polite and efficient and even took their shoes off before enter... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Brassey House, KT12 1QD, Walton-on-Thames, Verenigd Koninkrijk
- 01932362907
4,8
Uitstekend
116 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Friendly staff
I would definitely shop here again. Ldil was very friendly, helpful and recommended products that I might like. She made the whole process easy and made sure I got the best price possible.
16 mei 2026
Review zonder uitnodiging
Excellent staff took time to discuss…
Excellent staff took time to discuss options knowledgeable. Delivery on time quick and careful in house
15 mei 2026
Helpful staff in showroom
Helpful staff in showroom. Wide choice of products and an opportunity to test mattress before purchase. Product delivered on time on agreed date.
3 mei 2026
Excellent delivery
Excellent delivery . Shoes removed and plastic cover taken of the mattress. Mattress put on the base and plastic taken away. Very helpful young men.
Free duvet and pillows good night sleep.
The shop experience very good, staff not pushy which is something that I hate. Full marks all round.
8 april 2026
Brilliant team of staff
All members of staff I dealt with at Dreams in Walton were brilliant, so helpful and knowledgeable.
The delivery team were efficient and I’m really pleased with both bed and mattress. 100% would recommend Dreams in Walton!
5 april 2026
Good service and good sale
27 maart 2026
Ordered new mattress
Ordered new mattress.
Friendly and helpful staff.
No problems at all from start to finish.
I would recommend Dreams at
Walton on Thames.
15 maart 2026
Dreams Walton-On-Thames
We went to Dreams Walton-On-Thames and the Sales assistant was helpful in identifying the right mattress for me to arranging delivery.
The delivery team were great and communicated the slot time of arrival.
The mattress itself is wonderful, buying a combination mattress.
15 maart 2026
Buying New Mattress? We found Dreams offered a wide range of options.
Very helpful sales girl, gave good advice and not pushy at all. Tried out many mattresses finally chose a top of range on sale but still a few hundred pounds more than I expected to spend. Happy with our purchase quick delivery and installation and disposal of our old mattress.
1 februari 2026
New Mattress
I bought a new mattress.The staff were so helpful and knowledgeable. I went back several times and each time they were very welcoming..I also bought 2 pillows. I am delighted with both of my purchases
2 februari 2026
Can’t fault the staff or service…
Can’t fault the staff or service…
I ordered the wrong item, I ordered a firm mattress but should have ordered a soft but that was my fault not yours 😕
7 februari 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Lovely bed - in store experience not so good
The mattress is excellent quality, and the delivery was faultless. The two guys who delivered and took away our old mattress were very polite and efficient and even took their shoes off before entering our property without being asked. Very professional.
Unfortunately the in store experience wasn’t so good. The customer service agent was lovely and very helpful. The only downside was the music in store was so loud we could hardly hear what she was saying, and my partner who has slight hearing loss couldn’t hear what she was saying so I had to keep repeating everything. They have an upstairs showroom which we couldn’t see as there are stairs and no lift access so restricted for customers with mobility issues.
7 februari 2026
Antwoord van Dreams - Walton on Thames
Good afternoon Tim
Thank you for your review. I am glad that you are happy with the mattress and with the overall service. I will make sure that this feedback is passed back to the relevant departments.
I am sorry however for the issues you had with the music, this will be passed back our retail team to review.
In regards to access I can assure you that Dreams strive to show our commitment to inclusion at all times, so I am sorry if we have disappointed you on this occasion. I have passed your review onto our Landlord and property team so that we can investigate what we can do to make our Walton on Thames store as accessible as possible.
Many thanks
Peter
Care and consideration shown by staff
Courteous,informative,patient staff in store.
The same qualities were evident in the delivery men who were within the time slot and kept me up to date re eta.
Careful when entering the bungalow,put on shoe covers and gave me a demonstration how to use the remote etc.
26 januari 2026
Came on the day of delivery
Came on the day of delivery, within the time frame. No issues at all. Was put in my hallway, as requested.
6 februari 2026
I had to replace my old mattress
I had to replace my old mattress! Had a issues with the first one i bought from them but the customer service team went out of their way to rectify the problem and the delivery team were absolutely very courteous and professional in their work!
28 juni 2025
efficient service and delivery within…
efficient service and delivery within the time limit
10 januari 2026
Friendly Team who work to deliver best option
The team work with you to get the best mattress to suit your sleep position. They let you take your time to try out options in store, talk through material used to construct each mattress. Friendly approach throughout process from purchase to delivery.
23 november 2025
Great Customer Service
Great Customer Service at Dreams Walton on Thames! Erin our sales representative was fantastic, knowledgeable and her experience shone through. The rest of the team also warm and welcoming, I enjoyed my cup of tea! We purchased our new mattress there and then. Overall very satisfied customers- Anita&Sam
24 oktober 2025
Review zonder uitnodiging
A smooth purchase and delivery
Delivery young men very helpful though early and we were not given a cover for our old mattress. A little difficulty zipping the two beds together.
The bed/beds are very comfortable.
6 september 2025
Walton on Thames
Idil at Walton on thames greeted us was very pleasant with a very good understanding of the product she was selling
25 augustus 2025
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.