Fanastic experience from Gabriel at the Watford store. In truth we didn't even go in expecting to buy a mattress, more just forward planning but Gabriel was so knowledgeable and helpful that we ende... Toon meer
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Lees wat reviewers zeggen
I received a warm and friendly welcome from Ramona. She was helpful, informative and patient throughout my visit and helped me find what I hope will be my best fit mattress for the next 8 years.
We bought two mattresses from different ranges with different firmness. The recipients found them extremely comfortable. The large range allowed us to cater for wildly different sleeping requirements.... Toon meer
Very helpful in store using computerised measurements. Friendly staff. Delivered as planned very efficient and polite lads who delivered new mattress up two flights of stairs and removed old mattr... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Unit 1C Colne Valley Retail Park, WD17 2JZ, Watford, Verenigd Koninkrijk
- 01923594324
4,7
Uitstekend
346 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
ALWAYS about people .
Great salesperson and Top delivery guys.
Always remember that they ARE the Company.
Couldn’t ask for a better advertisement !!
Thank you to all concerned 👍
29 november 2024
Good happy customer sales good delivery customer…
Good sales good delivery customer service good
23 november 2024
Salesperson was knowledgeable
Salesperson was knowledgeable, organised and efficient.
25 oktober 2024
Very helpful staff in the showroom.
Very helpful staff in the showroom.
Great delivery men.
Very comfortable bed.
17 november 2024
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Very long wait in customer service
Very long wait in customer service. Virtually impossible to contact to make any changes
16 november 2024
Antwoord van Dreams - Watford
Hello Naveed,
Thank you for taking the time to leave your review and for speaking to me over the phone just now. I am pleased that we were able to get this sorted for you.
If you need anything else, please let me know.
Kind Regards,
Simon
Beautiful Bed
I ordered an ottoman bed and am delighted with it, looks great in my bedroom.
8 november 2024
Everything went smoothly
9 november 2024
The delivery team were brilliant
The delivery team were brilliant, they were on time, and happy to get on with it. We paid for them to assemble the bed and take away our old mattress, which they did brilliantly. They built the bed exactly where we wanted it and had no problem brining everything up and downstairs. They showed us how to operate the bed safely as it is an ottoman, and cleared up all the wrapping and cardboard. The team was two men, who were very polite and respectful. We had taken down all our pictures and cleared the pathway for them and the space in the bedroom for the bed, which made it easier for them to navigate through the house. Overall so happy with our experience with dreams from the day we went in store and ordered, to the day we got the bed delivered and through to today's date where our bed is still fantastic. Thank you dreams.
2 november 2024
A thoroughly professional service from…
A thoroughly professional service from showroom to delivery and installation.
27 oktober 2024
Overall good service and product
Helpful store member who gave good advice. Bed frame turned up on time and was put together by friendly delivery members.
18 oktober 2024
My Mattress was brilliant best night…
My Mattress was brilliant best night sleep i have had for a long time i think this the best Mattress I have ever had i am really glad I went to Dreams for my Mattress i really got a brilliant deal the price that could afford and the staff were very good to me they explained about the Mattress and delivery man was good they carried the mattress to my bedroom and unwrapped the mattress for me told me wait for about 4 hours be making my bed to take the smell of the covering to go away I am glad I went to Dreams for my mattress i am very happy with my mattress and I will recommend Dreams to my friends
6 oktober 2024
My bed of dreams
It was very easy because of staffs assistant in helping to make the right choice of the bed for me . The gave me me all the information I needed and the time to choose the right bed . Thank you dreams
4 oktober 2024
Bed is comfortable
Bed is comfortable. Dreams team was very kind and informative. Deliverer was good and kind
21 september 2024
Very happy with the bed
Very happy with the bed. A bit expensive but I guess they have to pay for the big stores somehow.
9 augustus 2024
Mattress delivered on time and polite…
Mattress delivered on time and polite understanding delivery drivers
25 augustus 2024
We have been looking for a new mattress…
We have been looking for a new mattress for quite a while but when we went to the dreams store we had a totally different experience. From the way we were looked after and the bed measuring experience, to the variety of choices we had. From start to finish what had seem to be a struggle and a chore so far ended up being a pleasurable experience
10 augustus 2024
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