Excellent mattress. Great care taken by the staff member in selecting the correct type of mattress. All communication was very good and correct. Delivery stalk were superb with nothing too much troubl... Toon meer
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Lees wat reviewers zeggen
Eloise was so friendly , inviting and knowledgeable. Nothing was too much trouble . She was very helpful and was very patient with my need to try out different mattresses which the assessment bed i... Toon meer
Dreams in Worcester were fantastic. Ciara was polite and friendly and she recommended using the sleep machine and made us feel at ease using it . We were guided to mattresses which matched our need... Toon meer
Amazing experience from the moment we walked into Dreams Worcester. Georgia helped us from the moment we walked in. No pressure, very helpful. Delivery date was sooner than expected. Delivery guys wer... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Unit C Lowesmoor Place, WR1 2DZ, Worcester, Verenigd Koninkrijk
- 01905918064
4,7
Uitstekend
179 reviews
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The staff are friendly and very…
The staff are friendly and very knowledgeable about the products. Giorgia took time to explain the different beds and mattresses on display. Very good customer service!
17 oktober 2022
Review zonder uitnodiging
excellent service in shop
excellent service in shop - good bed delivered very quickly from stock - will use again and recommend to friends and family
3 oktober 2022
Review zonder uitnodiging
Mattrrss Bliss
We purchased our mattress after nuchal consideration with Dreams staff. The mattress and new pillows have been very good. We can't wait to get to bed each night!!!
15 oktober 2022
Review zonder uitnodiging
Highly recommend
We would recommend Dreams to family and friends. The assistant was knowledgeable and very helpful, and we bought a bed which suits our needs. Very happy customers indeed!
9 oktober 2022
Review zonder uitnodiging
Delivery dream team
Well presented,polite,on time and made it look easy.
17 september 2022
Review zonder uitnodiging
An excellent experience in Dreams…
An excellent experience in Dreams Worcester. Helpful and friendly. I was able to get just what I wanted and a speedy delivery date as well. Thanks Dreams.
9 september 2022
Review zonder uitnodiging
Visiting Dreams was a Dream!!
Visiting Dreams was a dream, no pun intended lol. The service my wife and I received was absolutely brilliant.
8 augustus 2022
Review zonder uitnodiging
Perfect my new bed shop
Perfect so helpful for a disabled person shopping it couldn’t have been better thank you so much
2 augustus 2022
Review zonder uitnodiging
Efficient and friendly
Very friendly, efficient delivery men. Bed frame assembled in no time and all packaging removed.
1 juli 2022
Review zonder uitnodiging
very pleased with the customer service…
very pleased with the customer service and polite & friendly approach from the staff !
26 juni 2022
Review zonder uitnodiging
Go to a store - speak with real people- brilliant!
I highly recommend Dreams - the prices are really competitive- the customer service is brilliant both in store and in delivery- can’t fault them really.
5 april 2022
Review zonder uitnodiging
Great experience
Great experience, not pushy and came out with exactly what we needed. Giorgia at Worcester was exceptional
5 april 2022
Review zonder uitnodiging
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Delivery disasters
Complete bed promised, mattress only delivered. Customer services apologised and arranged for delivery of base and bed head some weeks later. Mattress proved faulty in use. Replacement mattress delivered, but too wet to use. Third mattress delivered but not performing well.
27 maart 2022
Review zonder uitnodiging
Antwoord van Dreams - Worcester
Good morning John
Thanks for leaving us your review. I am sorry to hear of the issues you have faced with your order.
I tried calling earlier to discuss this and put in place a resolution but sorry I missed you.
I have however emailed you separately requesting for more information so that we can out in place a resolution and this also contains my direct details. I will await your response to the request made
Many thanks
Stephen
Buying a new mattress at Dreams
From the moment I entered the Dreams Kidderminster store to purchase a new mattresses I felt very welcome I experienced excellent customer service , where the very pleasant lady went out of her way to assess my needs, show me and encouraged me to try the mattress I had researched online. My purchase was made and as I had bought a mattress cover and pillow, I was escorted to my car with the parcels which were put in my car. The mattress was duly delivered at the time and date I had been given and the driver took my old mattress away for recycling .
Good service made it a pleasure to shop at Dreams and I would definitely recommend the company to others .
24 maart 2022
Review zonder uitnodiging
Great Instore and delivery experience.
16 maart 2022
Review zonder uitnodiging
Met by friendly staff who were…
Met by friendly staff who were interested in our needs tried a range of products before selecting the right one.
17 februari 2022
Review zonder uitnodiging
The Shop staff are fabulous really…BUT
The Shop staff are fabulous really helped us we knew what bed we wanted but needed the right mattress the staff and the sleep system and us testing all gave the same result. They spent the time and patience to go through, everything we needed.
Down sides: Bed cost a lot of money they wanted extras on top kept mounting up some I agree with others I don't
Disposal of old bed yes I would expect to pay due to trade waste costs
extended Warranty I agree they cost extra but to keep the warranty covered you then have to pay extra for mattress protectors as if there are any marks your warranty is invalid, If that's the case include the cover with the warranty.
They will deliver to your room of choice but if you want it assembled they will charge extra, nearly £2500 on a bed you would expect it assembled in my opinion not extra.
My biggest complaint is on the delivery drivers I know its a tough manual job but personal hygiene going into peoples houses should be a must the BO smell was unbelievable and had to open windows and follow where they had been with air freshener.
In some ways I am glad they didn't stay to assemble it.
12 februari 2022
Review zonder uitnodiging
Absolutely cannot fault our experience…
Absolutely cannot fault our experience with DREAMS at their Worcester store, from entering the shop, purchasing the mattress we chose, with the help and excellent advice from James, who did a great job and wasn’t pushy, right through to delivery by 2 friendly, professional and careful delivery guys. Would highly recommend 10/10
7 februari 2022
Review zonder uitnodiging
Brilliant service
Brilliant service with well informed and pleasant staff who took time to understand our needs when purchasing a new bed
24 januari 2022
Review zonder uitnodiging
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