I bought this chair for my home office,and it's been a great choice.The high back provides excellent support during long work hours,and the seat is comfortable even after extended use.it looks profess... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have replaced every available furniture to Durian products and am highly satisfied with looks , elegance, beauty and comfort
I expected the chair to lock at different levels since the website said the chair has synchronised locking .. the fact that it locks only in one position was surprising .. these terminologies which... Toon meer
Bedrijf heeft geantwoord
I purchased the Durain Ergonomic Chair model name Robust, which is very good value for money.It has very comfortable cushioning on the seat & the backrest. It has adjustable seat which you can use it... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Buy branded quality home & office furniture at Durian store. Find the most stylish and affordable sofas, beds, tables, office chairs & desks online. Shop Now!
Contactgegevens
Mumbai, Indië
- www.durian.in
4,1
Goed
296 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The product was delivered in perfect…
The product was delivered in perfect condition and installation was done at the time of delivery itself. But there was a massive delay in delivery.
5 mei 2021
Antwoord van Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.
We've taken your feedback and will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Damaged item received
Damaged item received. Durian should focus on the detail of the product. One of the roller wheels of the chair was off.
5 mei 2021
Antwoord van Durian Furniture
Dear Customer,
Thanks for sharing your feedback. We are sorry your experience didn’t match your expectations. It was an uncommon instance and we will do better in the future.
Our team will get in touch with you and work with you to resolve this as quickly as possible.
Thank you for your patience and we assure you that we will make things right and deliver the excellent experience we are known for.
Regards
Team Durian
Table leans forward after extending other tables
After opening this side table it leans forward, it’s a design flaw....
How it can be used like this.
3 mei 2021
Antwoord van Durian Furniture
Dear Anil Saini,
Thanks for sharing your feedback. We are sorry your experience didn’t match your expectations. It was an uncommon instance and we will do better in the future.
Our team will get in touch with you and work with you to resolve this as quickly as possible.
Thank you for your patience and we assure you that we will make things right and deliver the excellent experience we are known for.
Regards
Team Durian
----------------------------------------------------------------
Date: 30/09/2021
Dear Anil Saini,
We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.
We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.
Thank you for your patience and we hope to see you again.
Regards
Team Durian
The headrest is not at all stable and…
The headrest is not at all stable and is creating headache
2 mei 2021
Antwoord van Durian Furniture
Dear Customer,
We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.
We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.
Thank you for your patience and we hope to see you again.
Regards
Team Durian
The back rest is tilted towards the…
The back rest is tilted towards the left.
Otherwise, the chair is fine
27 april 2021
Antwoord van Durian Furniture
Dear Customer,
Thanks for sharing your feedback. We are sorry your experience didn’t match your expectations. It was an uncommon instance and we will do better in the future.
Our team will get in touch with you and work with you to resolve this as quickly as possible.
Thank you for your patience and we assure you that we will make things right and deliver the excellent experience we are known for.
Regards
Team Durian
-----------------------------------------------
Dear Customer,
We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.
We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.
Thank you for your patience and we hope to see you again.
Regards
Team Durian
Services need to be improvement…
Services need improvement particularly communication with customer must be clearer and in better way, specially in case of material delayed, due to whatsoever be reasons, otherwise regarding quality "Durian"is unbeatable and no other competitor is even closer to "Durian"
Its a real Value for Money
26 april 2021
Antwoord van Durian Furniture
Dear Customer,
Thanks for taking the time to share your valuable feedback with us.
I have passed your thoughts on to the team and we will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
The chair is good & value for money
The chair is good & value for money. I didn't get a free installation & demo aa promised while ordering, but the instructions & videos were provided on mobile phone by the executive and I was able to assemble it. Regards and thanks. Dr. Rahul Rao
25 april 2021
Antwoord van Durian Furniture
Dear Customer,
Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thanks for your kind words and we look forward to seeing you again.
Regards
Team Durian
Pathetic Service and Customer Care
Just had a super bad experience with Durian. Never I am gonna buy products from onlime.store. Such a long delay in delivery,.no communication, no support from call centre, chat, etc. Had to call, email, message dozens of people but no one were supportive.
24 april 2021
Antwoord van Durian Furniture
Dear Customer,
Thanks for taking the time to share your valuable feedback with us.
I have passed your thoughts on to the team and we will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
pathetic service : Fraud
ear Durian Team,
It has been the worst experience that even after more than 2 months my problem is not solved. Ticket No# 14907.
I was having patience so far that my problem would be solved. i paid in full for a defective material. Is this Durain furniture is for. I will wait for this week only, if not solved you will see this complain flying on twitter and other social media for the fraudulent activity by Durain team.
I have received a defective desk. 2 parts of it has a crack and the slider is not working properly. The delivery person convinced us that it will get changed. He had also sent the pictures of the defective parts to Mr. Shivam. Also Mr. Shivam from Durian ( 9644415742 ) confirmed that the defective part would be changed.
Till now, i do not have any update. It seems that Durian has duped me with the defective piece. Can you help me get the fresh piece which i have paid the money for.
order no. : D#24581
Now I need a complete replacement.
Regards, Rahul Chandra ( 9709018602 )
15 april 2021
Antwoord van Durian Furniture
Dear Customer,
We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.
We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.
Thank you for your patience and we hope to see you again.
Regards
Team Durian
The quality of the recliner sofa…
The quality of the recliner sofa purchased is very good. Delivery was done quickly.
I would have preferred if it was mentioned that it is made in china. I thought it is made in India.
14 april 2021
Antwoord van Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.
We've taken your feedback and will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Quality is good only problem is no…
Quality is good only problem is no option to set back inclination.
13 april 2021
Antwoord van Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.
We've taken your feedback and will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Antwoord van Durian Furniture
Dear Customer,
Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thanks for your kind words and we look forward to seeing you again.
Regards
Team Durian
Worst product I ever purchased!
!!!!!! IMPORTANT !!!!!!
I got a sofa set and 2 beds from durian. And trust me I did nothing else but cry after making this purchase.
I have got my sofas repaired twice in 2 years. And the quality of bed is also bad. The wooden frame structure of the bed is too weak. Had to get that repaired too.
NEVER EVER EVER! buy anything from here. I think repairing their own products is one of their money making strategies.
10 april 2021
Review zonder uitnodiging
Antwoord van Durian Furniture
Dear Customer,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
We would need additional details regarding your order to resolve this. So please contact us at customersupport@durian.in or call our team at 9167990044 and we’ll work with you to sort this as quickly as possible.
Please contact us at customersupport@durian.in or call our team at 9167990044 and we’ll work with you to resolve this as quickly as possible.
Thank you for your patience and we assure you that we will make things right and deliver the excellent experience we are known for.
Regards
Team Durian
Terrible experience
Terrible experience. This is the 2nd time i had purchased chair from Durian & it has disappointed me. How should one feel when the chair arrives only in the upper half part & the bottom half is missing & you have this kept in your house for 10 days? How should one feel when the newly purchased chair starts to fall apart in pieces & to get it sorted you have to wait for almost 14 days? This is surely my last purchase from Durian & i'll make sure i will not recommend it to anyone i know.
1 april 2021
Antwoord van Durian Furniture
Dear Customer,
We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.
We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.
Thank you for your patience and we hope to see you again.
Regards
Team Durian
Good Quality Furniture
I bought Vectra MB chair. Ergonomics wise I would rate it 7/10. Quality wise 9/10. Could have used soft plastic material on hand rest. Otherwise all good.
31 maart 2021
Antwoord van Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.
We've taken your feedback and will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Meh. If you want to feel good about what you are buying then maybe. The material is great and installation was excellent but overpriced
The make and material is good enough. Why 3 stars? The chair already has an open stitching.
29 maart 2021
Antwoord van Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.
We've taken your feedback and will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Chair is fine but some problems
1. delivery and installation should be on the dame date
2. The plastic circular cap which is placed under gas lift is of cheap plastic grade and was found broken/cracked during unboxing.
18 maart 2021
Antwoord van Durian Furniture
Dear Customer,
Thanks for taking the time to share your valuable feedback with us.
I have passed your thoughts on to the team and we will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Best place for furniture
Best place for furniture. Recently bought a pillow online and it was the best decision I've taken in years.
11 maart 2021
Antwoord van Durian Furniture
Dear Customer,
Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thanks for your kind words and we look forward to seeing you again.
Regards
Team Durian
Delayed in delivery but installation is…
Delayed in delivery but installation is very fast, product is also very good and durable, just need to improve delivery line
9 maart 2021
Antwoord van Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.
We've taken your feedback and will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Antwoord van Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you taking the time to share your feedback with us.
Our team will get in touch with you and work with you to resolve this as quickly as possible.
Thank you for your patience and we assure you that we will make things right and deliver the excellent experience we are known for.
Regards
Team Durian
------------------------------------
Dear Customer,
We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.
We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.
Thank you for your patience and we hope to see you again.
Regards
Team Durian
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