I bought this chair for my home office,and it's been a great choice.The high back provides excellent support during long work hours,and the seat is comfortable even after extended use.it looks profess... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have replaced every available furniture to Durian products and am highly satisfied with looks , elegance, beauty and comfort
I expected the chair to lock at different levels since the website said the chair has synchronised locking .. the fact that it locks only in one position was surprising .. these terminologies which... Toon meer
Bedrijf heeft geantwoord
I purchased the Durain Ergonomic Chair model name Robust, which is very good value for money.It has very comfortable cushioning on the seat & the backrest. It has adjustable seat which you can use it... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Buy branded quality home & office furniture at Durian store. Find the most stylish and affordable sofas, beds, tables, office chairs & desks online. Shop Now!
Contactgegevens
Mumbai, Indië
- www.durian.in
4,1
Goed
296 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Happy Customer
Durian is amazing, I had lost all hopes of the product getting fixed. But realized that Durian religiously tracks all product complaints. One of the day a gentleman Ashish called up, apologized for an open service complained, kept a track this my chair got fixed.
Good job Durian Team!
I am so happy that still someone is caring for customer satisfaction.
5 maart 2021
Antwoord van Durian Furniture
Dear Customer,
We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.
We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.
Thank you for your patience and we hope to see you again.
Regards
Team Durian
Delivery is very slow and there is no…
Delivery is very slow and there is no satisfactory reply from the Team.
Price is also in higher side
2 maart 2021
Antwoord van Durian Furniture
Dear Customer,
Thanks for taking the time to share your valuable feedback with us.
I have passed your thoughts on to the team and we will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Neck support issues
Overall experience is good. There was a delay in installation. There is some issue with the neck support. It is not comfortable.
1 maart 2021
Antwoord van Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.
We've taken your feedback and will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Excellent service and quality product.
28 februari 2021
Antwoord van Durian Furniture
Dear Customer,
Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thanks for your kind words and we look forward to seeing you again.
Regards
Team Durian
Strong and durable chair
Strong and durable chair. Lumbar support only works vertically but not horizontally as shown in images.
27 februari 2021
Antwoord van Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.
We've taken your feedback and will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Wrong chair was sent
Wrong chair was sent. I had ordered two same chairs but two different chairs were delivered. While this isn't expected but even being considerate towards human error, my pain point is not the wrong product delivery but rather the overall handling by the company.
No company representative ever contacted for assembly after the first set of parcels were received.
Upon returning the wrong chair from my side, no update was given for more than 2 weeks. Was left completely clueless on the status of when would the pending chair be delivered. So much so in the name of a branded experience!
On sending a simple complaint email to customer care team while following up on pending chair, there was no courtesy to even respond per return mail. Very strange practices!
Then, the chair that has finally been replaced after a delay of over 3 weeks, turns out to be having a faulty screw positioning. I spent precious 2 hours (after having fixed the chair that was previously returned), it's effort again gone in vain.
By the way, upon getting the pending chair, I had again waited for 2-3 days, thinking that after the first bad experience, probably the company would try to pacify the customer and at least send someone to assemble the chair but not the case.
Overall, repeated set of poor experiences. I am so annoyed that keeping the chair would remind me of horrible experience. It is in mutual interest that the company arranges to get the chairs back and simply refund my money.
25 februari 2021
Antwoord van Durian Furniture
Dear Customer,
Thanks for taking the time to share your valuable feedback with us.
I have passed your thoughts on to the team and we will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Excellent product
23 februari 2021
Antwoord van Durian Furniture
Dear Customer,
Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thanks for your kind words and we look forward to seeing you again.
Regards
Team Durian
Very good quality chair
20 februari 2021
Antwoord van Durian Furniture
Dear Customer,
Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thanks for your kind words and we look forward to seeing you again.
Regards
Team Durian
Exceptional Services offered by Durian…
Exceptional Services offered by Durian .
There were some hiccups in delivery due to the delivery agent but Durian handled it extremely well in a very proffesional manner .
Thanks for the Services .
19 februari 2021
Antwoord van Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.
We've taken your feedback and will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Very comfortable as expected nice…
Very comfortable as expected nice customer service
15 februari 2021
Antwoord van Durian Furniture
Dear Customer,
Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thanks for your kind words and we look forward to seeing you again.
Regards
Team Durian
The staff was helpful and the showroom…
The staff was helpful and the showroom decently organized for a nice customer experience
30 januari 2021
Antwoord van Durian Furniture
Dear Customer,
Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thanks for your kind words and we look forward to seeing you again.
Regards
Team Durian
Good experience
Delivered on time, competent and polite technician for assembly. Solid wardrobe.
30 januari 2021
Antwoord van Durian Furniture
Dear Customer,
Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thanks for your kind words and we look forward to seeing you again.
Regards
Team Durian
Furniture is good but delivery was late…
Furniture is good but delivery was late and no communication
30 januari 2021
Antwoord van Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.
We've taken your feedback and will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Product is good and as per description.
Product is good and as per description.
Installation and delivered as promised.
29 januari 2021
Antwoord van Durian Furniture
Dear Customer,
Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thanks for your kind words and we look forward to seeing you again.
Regards
Team Durian
Bad Experience even after spending on higher side.
1st I ordered Durian Chair from pepperfry and I got a manufacturing defect chair. Than again I ordered the same chair directly online from Durian, again I got damaged chair. Than 1st the handle was changed, than there was issue in base, again base was changed and finally than handle which was changed was of different design than other side handle and still it is pending. It's almost 1 month I think one by one parts are changing. Now tell me if you be on my side what you will do. I spent around 10K in Durian because of brand image and what I have got?
25 januari 2021
Antwoord van Durian Furniture
Dear Customer,
We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.
We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.
Thank you for your patience and we hope to see you again.
Regards
Team Durian
The quality and comfort is not great
The quality and comfort is not up to the expectations which I was looking from Durian
22 januari 2021
Antwoord van Durian Furniture
Dear Customer,
Thanks for taking the time to share your valuable feedback with us.
I have passed your thoughts on to the team and we will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
The chair faired very poorly on…
The chair faired very poorly on ergonomics.
I contacted the support team as well but did not hear from them.
Really expected better product and service.
18 januari 2021
Antwoord van Durian Furniture
Dear Customer,
We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.
We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.
Thank you for your patience and we hope to see you again.
Regards
Team Durian
Antwoord van Durian Furniture
Dear Customer,
Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thanks for your kind words and we look forward to seeing you again.
Regards
Team Durian
Good product
Chose the product after much deliberation and found the height to be lower than advertised. Packing needs to be improved as a part was received broken although replaced while installation. Overall a good product.
4 januari 2021
Antwoord van Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.
We've taken your feedback and will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Happy with my order and your service
The chair has been delivered and installed. Your service is excellent. And, the chair is ergonomic.
Order ID : D#23088
Rishi Chadha
(M) +91 9986014093
3 januari 2021
Antwoord van Durian Furniture
Dear Customer,
Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thanks for your kind words and we look forward to seeing you again.
Regards
Team Durian
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