Durian Furniture Reviews 

Horribly designed website which takes forever to load. When I call up customer care for an update for an order which they can't even check status of my order but raised a 'complaint' number 478628 which is absurd. Because I called to check my order status and they take it as a complaint. So even after a week, I don't know what my order status is when it will be delivered or any update from your end. Is there an option on rate this experience below the above 1 star?

I purchased the Durain Ergonomic Chair model name Robust, which is very good value for money.It has very comfortable cushioning on the seat & the backrest. It has adjustable seat which you can use it easily as per your height. One good thing about this chair which was not available in any other chair is the adjustable arm rest. This is very much needed feature. Although it took a long time for Durian team to deliver but it is understandable due to Covid-19 pandemic. You can definitely go for this chair if your budget is around 8,000. Really liked the Durian product.

I had placed the order about 10 days ago. While I got the acknowledgement immediately, there has been zero follow up on the delivery date. While I have got two reminders for giving the review. I wish durian put the same effort that they put in pursuing customers for their review to the actually following up with the customers and communicate them about the actual delivery.

Worst ever service by Durian. There is no contact and no status for my furniture.

I visited the shop before covid 19 lock down and narrowed to Poise high back leatherette office chair. They offered five year full warranty that pleased me. The lock down was imposed and I had to buy the same chair from online store of Durian. It took months to open and with that the same was delivered to me. Two men came on mo'bike with open and fitted chair. As per contract, a packet with chair was to be delivered and open before me to get fitted. I still do not know as to what things were inside the packing that got opened by retail store persons. I asked for the warranty card. They said that the bill itself was the warranty card. I went through the bill and found no mention about the warranty any where. When insisted again, they came back with the warranty card that said one year full warranty coverage and four year free service with spares charges to be wore by me. Transparency was missing. However, the chair is good for average body weight person. Clearance sale gave me 45% rebate. Thanks!

No Response, No Delivery. No Customer Care. Very bad company.

Extremely horrible experience.

I purchased caliberchair on 30th May online.

There is no update on my order status. Inspite of following up with customer care, nobody bothers to even return my call with an update on my order.

The tracking order link on the website is broken and not working.

Extremely disappointed with the experience

Order No : 17140

It has been my first shopping experience with Durian Furnitures and it's amazing online experience. Honest display of products with excellent quality makes Durian different from others. Installation staff is competent with courtesy.

Good quality and comfortable chair for office use

Its been over 3 weeks & I have no intimation about my order & its way past the delivery date. Folks where is my order?

No Update. No Calls. have been following up for my order. No response. You are cheaters who are now absconding with my money. Will be raising a Police complaint for FRAUD and CHEATING.

Horrible customer experience. The order is not delivered even after 1 week of expected delivery date. The customer service center is utter nonsense. They do not answer to any queries rather say that I would get a call back from concerned team which I never get.

I am not able to see the status of the delivery and also received a message that my order will be delivered by 15th June but later was informed after online chat that delivery is going to happen by 01st July

I have neither received my order nor the system shows its tracking. Cal you please help? My cell no is 9632042244

Delivery time is taking too long. I am wondering if I had made a mistake by ordering from your website.

Very sad that I got this furniture and I regret for it. No manual, no screws, it's not in box package. All came in a carton with no proper packaging. Delivery on other side took 3 weeks. I will never ever buy from Durian.

Good product, Great service and delivery happened way before the ETA. Thank you Durian.

though the product is good but installation service is poor. They delivered my chair pre-installed due to COVID-19 but neck/head rest is loose. I cannot use this chair until they rectify this problem. I called installation person many times to come and clear the issue but after 3-4 days he is saying that you need to contact Mumbai team as you have purchased it from Mumbai directly (online). I have purchased it from durian because durian is a good brand and I don't want to waste my time in communicating with call centre representative. Since it is an installation issue so installation team should clear it. Else take this chair back and make a refund.