Durian Furniture Reviews 

Once I paid there is no response for last 9 days regarding any status of shipping or delivery.

No clue of my current order D#17626 and customer non accessible and self trace is also not working out .

The chair was slightly damaged. The net at the back was torn on the corner and has been reported to the seller as well. I was promised a replacement for this within 10 days but has not happened since then. Can we please have this replaced asap

Despite doing 5 calls i have not been able to talk to anyone in Durian. I only get a complaint number and told that it will be resolved in 1 day but nothing happens. I feel someone has committed fraud as there is no status on 8750 Rs i have given to them.

I am not able to track my order and valid response as well

More tan a month to deliver something that is in stock within Chennai is unacceptable. While the site is good and ordering online is seamless why should it take a month to get this delivered? At least a store pickup option should be available in worst case.

The installation engineer lacks experience and is not aware of the fitting.

Doing an online transaction wasn't easy as your website isn't Mac friendly. Guess, it's designed to cater solely to Windows machines: that's archaic !
There hasn't been any connect post release of order & remittance of payment.
Quite unimpressive.

Looking forward to receiving a good product though !

Poor effort in keeping customer updated about delivery status. Delivery timelines are unrealistic

There is no communication to me till today, regarding the status of delivery.

Everything is good except the headrest attachment was broken when I got the delivery, I didn’t noticed until I realised that is moving freely & I was wondering why it is doing that. Then I found out that it was broken.
Very Disappointing at quality check of Durian.

Thank you
Sandeep Malhotra

If you are taking customers feedback seriously, pls call me

Brilliant product and seamless experience while offering online

It was a dream brand for me till i ordered

Tilt multiple position lock is not working.

Very comfortable and delivered before time

I bought an expensive chair on June 10. Till date I have not had one call or even an email to tell me the status of my purchase. When I had asked about the delivery date at the time of purchase, I was told standard is one month but usually it gets done within 10 days and that I will hear more on this after the purchase. But who remembers once the payment is done. So, no communication till date. Clearly, customer service Quality is not important to Durian.