Superb products and amazing customer service Ordered some Soho Lighting face plates and some pendant lights. One shade was slightly dented so I emailed them and within the hour I had a response and n... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Very helpful customer service to our queries and speedy delivery. The pendants were of high quality. It took a long time to find what we wanted so we were relieved to find something fitting the bil... Toon meer
Bedrijf heeft geantwoord
Elesi were one of the few places that stocked the particular light switch we needed. Their website was easy to navigate and the high quality product was competitively priced. They also delivered swi... Toon meer
Bedrijf heeft geantwoord
Products were set out clearly along with instructions. Fast and secure service with super quick delivery 👌, they are in Cornwall and I'm in Scotland, I ordered in the afternoon and were here with... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Lampenwinkel
- Elektrische apparatuur winkel
- Bouwwinkel
- Gloeilampleverancier
- Lampenfabrikant
- Lampengroothandel
Over Elesi
Geschreven door het bedrijf
Our vision is to bring beautiful, safe and efficient lighting and electrical products to UK homes. We ensure that all of our products are efficient (low energy consumption) and safe, conforming to all essential legislative certification and testing requirements.
Our purpose is to find and work with high quality niche electrical and lighting manufacturers who are dedicated to producing products which are:
Visually Appealing
Safe & Reliable
Manufactured with an Ethical and Environmental Conscience
High Performing & Efficient
You can be assured that all of the products you buy through Elesi are responsibly sourced, tested and certified and because we are so confident in the products we retail, they come with longer than average guarantees and at very competitive prices for the quality of product on offer.
We always try to provide in-depth and useful product information on all our ranges, however, if you can’t find what you need please contact our knowledgeable customer service team who are always happy to help.
Elesi Lighting
Geschreven door het bedrijf
Free UK delivery on orders over £25!
10% off first order when you join our mailing list!
Up to 15 year guarantee on our products!
Contactgegevens
Unit 3C Latham Park, St Blazey Road, PL24 2HY, Par, Verenigd Koninkrijk
- 01752 279954
- info@elesi.com
- www.elesi.com
4,8
Uitstekend
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Antwoord van Elesi
Hi Andy,
Thank you so much for your kind feedback! We’re really pleased to hear you found our website easy to use and were happy with the delivery. We appreciate you taking the time to share your experience and hope to see you again soon.
Kind regards
Elesi Lighting
excellent quality and fast delivery
3 oktober 2025
Antwoord van Elesi
Hi Michael,
Thank you so much for taking the time to leave this lovely review! We're are delighted to hear how pleased you are with the quality on the products, as well as the delivery service.
Thank you for choosing us and we look forward to seeing you again soon!
All the best from the team at Elesi
Antwoord van Elesi
Hi ,
Thank you so very much for this kind review.
So glad you were pleased with the quality of our products and our service.
All the best from the team at Elesi
Very fast delivery
Very fast delivery, items well packaged and good communication from Carl, who dealt with my various mistakes in ordering with patience and helpfulness. The products are great too (white metal plate 'Soho' range of switches and sockets)
8 oktober 2025
Review zonder uitnodiging
Antwoord van Elesi
HI Matthew
Thank you so much for taking the time to leave this glowing review, which we are really grateful for. We're delighted to hear that you received great communication from Carl - your feedback is greatly appreciated and will certainly be passed on to him.
It's also fantastic to know that your query was dealt with swiftly and that your order arrived the very next day, as expected.
Thank you for choosing to use us and we look forward to seeing you again soon!
Best wishes from all at Elesi
Great customer service
Very helpful and knowledgeable customer service team who were able to easily answer my questions.
Great to have next day delivery as standard on orders over a certain value.
26 september 2025
Antwoord van Elesi
Hi Alan,
Thank you so much for taking the time to leave this glowing review, which we are really grateful for. It was a pleasure to have helped you and we are really happy to hear you were pleased with our service!
Best wishes from all at Elesi
Excellent company
Disappointing experience considering the premium price. Chose 26 replacement sockets and switches in brushed chrome finish. Order was not dispatched next day as per indicated. A phone call chase rectified this and was then dispatched with an apology. Part missing from one switch so another phone call. Assured one to be ordered and sent 1st class. Week later had not arrived. Another phone call which confirmed no notes for this and was not sent. Was sent out with an apology which was received a day later. Installer fitted all remaining 26 units. Many have micro scratches on them which is noticeable under electric light in the evening so not met expectations of quality. I can’t really be bothered to go through returns/exchange process and will live with. Overall somewhat disappointed.
Update: 30/10/25. Credit where credit is due. I have updated review to 5*. The reason is that I received an immediate response and keenness to put right. There were no excuses just a commitment to change the negative experience and ensure quality of finish fully addressed. As a result I received above and beyond communication and a full replacement of all affected units. I had continuous contact from very friendly and professional customer service team especially from Adina and Tamy. Very impressive commitment to customer service and aftercare. I would say buy with extreme confidence from Elesi/Soho. Wish all companies were as attentive and customer focused. Many thanks!
11 september 2025
Antwoord van Elesi
Hi Glen,
Thank you for sharing your feedback, and we’re very sorry to hear about the issues you experienced with your order. This is certainly not the standard we aim to deliver, especially considering the premium nature of the products.
Thank you very much for taking the time to update your review and share your experience. We're truly sorry for the inconvenience you initially encountered and greatly appreciate your patience throughout the process. It's wonderful to know hear that our customer service team, especially Adina and Tammy, were able to to assist and ensure everything was resolved to your satisfaction.
We genuinely appreciate your feedback — it’s always rewarding to know our commitment to quality and customer care has made a positive difference. Thank you again for your understanding and for giving us the opportunity to put things right.
We’re delighted that you would recommend us with confidence, and we look forward to working with you again in the future.
Kind regards
Elesi Lighting
First time I have used this company and…
First time I have used this company and would definitely recommend them . The quality and service was excellent.
25 september 2025
Antwoord van Elesi
Hi Tracy,
Thank you so much for your very kind review and we are so pleased to hear that you would recommend us.
Thank you again for choosing us, we look forward to working with you again in the future.
Best regards from all at Elesi
Very good quality products
Very good quality products, good images and tech spec on the product.
10 september 2025
Antwoord van Elesi
Hi David,
Thank you so very much for this kind review.
So glad you were pleased with the quality of our products.
All the best from the team at Elesi
Antwoord van Elesi
Hi Sally,
Thank you so very much for this kind review.
So glad you were pleased with the quality of our products.
All the best from the team at Elesi
Antwoord van Elesi
Hi Lucy,
Thank you so much for taking the time to leave this glowing review, which we are really grateful for. It was a pleasure to have helped you and we are really happy to hear you were pleased with our service and the quality of our products.
Thank you again for choosing us, we look forward to working with you again in the future.
Kind regards,
Elesi
Antwoord van Elesi
Hi Julia,
Thank you so much for taking the time to write this lovely review. We're please to hear you were satisfied with our service. We always aim to provide timely and efficient communication and it's great to know this met your expectations.
If there is anything else we can assist you with, please do not hesitate to get in touch.
Best regards from all at Elesi
Very good quality of the product and…
Very good quality of the product and quick delivery,thanks
17 september 2025
Antwoord van Elesi
Hi Michal,
Thank you so much for taking the time to leave this lovely review! We pride ourselves on great service, it’s lovely to hear that you were so pleased with our work, as well as our products.
Thank you for choosing to use us and we look forward to seeing you again soon!
Kind Regards Elesi
Great product & delivery
17 september 2025
Antwoord van Elesi
Hi
Thank you so very much for this kind review.
So glad you were pleased with the quality of our products and our service.
All the best from the team at Elesi
Very polite and helpful.
15 september 2025
Antwoord van Elesi
Hi Margaret,
Thank you so much for taking the time to leave this glowing review, which we are really grateful for. It was a pleasure to have helped you and we are really happy to hear you were pleased with our service!
Best wishes from all at Elesi
Great customer service from Michelle
Great customer service from Michelle. BUT ITS ALL DOWNHILL AFTER THIS
GO ELSEWHERE
22 september 2025
Review zonder uitnodiging
Antwoord van Elesi
First reply 25/09/2025
Good afternoon,
Thank you so much for taking the time to leave this glowing review, which we are really grateful for. We're delighted to hear to hear that you received great customer service from Michelle - your feedback is greatly appreciated and will certainly be passed on to her. It's also fantastic to know that your query was dealt with swiftly and that your order arrived the very next day, as expected.
Thank you for choosing to use us and we look forward to seeing you again soon!
Kind Regards Elesi
Second reply to review changed 18/12/2025
Good afternoon,
Thank you for taking the time to update your review. We’re genuinely sorry to hear that you’ve been left feeling disappointed, as this is not the experience we aim to provide.
When you contacted us regarding the dimmer switch behaviour, our technical team investigated the issue in detail. Based on the symptoms described and after discussion with our technicians, it appeared that the issue may be related to the wiring configuration rather than a product fault. We offered several ways to help resolve this, including step-by-step troubleshooting, reviewing wiring images, speaking directly with your electrician, or arranging a FaceTime call — however, we were not taken up on these options.
Despite the switch having been installed, we still arranged a prepaid return so it could be tested by our technical team. As requested, the returned items were credited to your account, and this credit remains available should you wish to order alternative products.
We’re disappointed that this situation has led to such frustration, particularly as we worked to offer support, testing, and a credit in good faith.
If you would like to discuss this further or need assistance selecting alternative products, our customer service team would still be happy to help.
Kind regards,
Elesi
Easy to order
Easy to order, kept up to date via email, tracking on parcel.
Goods as expected text.
12 september 2025
Antwoord van Elesi
Hi Lynne,
Thank you so much for taking the time to leave this glowing review, which we are really grateful for. It's really good to have this kind of feedback, knowing that the ordering process was straightforward and you are happy with the quality of our products and service received.
Thank you for choosing to use us and we look forward to seeing you again soon!
Kind Regards Elesi
Great service and product delivered…
Great service and product delivered very quickly
12 september 2025
Antwoord van Elesi
Good afternoon,
Thank you so much for taking the time to leave this lovely review! We pride ourselves on great service, it’s lovely to hear that you were so pleased with our work.
Thank you for choosing to use us and we look forward to seeing you again soon!
Kind Regards Elesi
Don’t use Evri to deliver in Penshurst
Evri has never yet delivered a parcel to my front door or covered porch. Every delivery has been delivered to the other side of the building, outside a community door and garden, where there is no cover. This is despite downloading their App and pinpointing my front door. All other delivery companies deliver to my door. Evri is well known in our area as most people have the same problem.
8 september 2025
Antwoord van Elesi
Hi Leoard,
Thank you for getting in touch and sharing your experience. We’re very sorry to hear about the issues you’ve had with Evri deliveries in your area.
Please be assured that we do not use Evri as our courier service, so your order with us was not despatched through them.
If you have any further concerns about delivery, please don’t hesitate to reach out and we’ll be happy to help.
Kind regards
Elesi Lighting
The lights are nice quality and look…
The lights are nice quality and look fantastic well placed out quickly. They arrived and how they were packed.
22 augustus 2025
Antwoord van Elesi
Hi Kevin,
Thank you so much for this kind review! We are really grateful that you took the time to write this and we're so pleased that you're happy with our products, their packaging as well as the delivery service.
We look forward to working with you again.
All the best from the team at Elesi
Antwoord van Elesi
Hi Barry,
Thank you so much for this kind review! We are really grateful that you took the time to write this and we're so pleased that you're happy with our products and service.
Best regards from all at Elesi
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