This man who ran the office was a corrupt enmsrassment and an insult to buffoons. He forced employees to blatantly lie, risking personal/physical harm. Anthony is his name and he should be jailed fo... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
My consultant, Scott Coscia, was prompt patient & extremely knowledgeable. He brought samples of many different types of flooring for me to choose from. He explained all the differences & benefits of... Toon meer
Bedrijf heeft geantwoord
The representative, Cristian Jicman, showed up on time. He was very courteous, he listened and understood what we want. Although no immediate solution was found, he'll research it farther and get ba... Toon meer
Bedrijf heeft geantwoord
My sales representative, Dawn, was amazing from the start. On time, took measurements quickly, answered all of my questions and explained my options well. On the day of installation, the installer... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 1959 as a family-owned business in the Chicago suburbs, Empire Today® has become a leader in the flooring industry, now serving more than 70 markets nationwide. Empire's Home Floor Advantage™ offers customers a premium, comprehensive flooring shopping experience that includes an in-home consultation with a dedicated flooring expert, transparent pricing, and quick professional installation for both residential and commercial customers. Empire’s selection of flooring products includes an expansive range of carpet, hardwood, tile, vinyl, and laminate flooring products from the most trusted brands in the industry. Exclusive product lines like Fresh Haven™ odor-neutralizing carpet, DuraVista™ premium luxury vinyl plank, and Everwood™ waterproof wood laminate flooring deliver both the classic style and modern conveniences that today’s customers demand, helping further set Empire apart from the rest of the crowd. Not sure where to start on your flooring shopping journey? A free, no-obligation consultation with Empire Today is just a click or call away.
Geschreven door het bedrijf
Contactgegevens
Verenigde Staten
- 800-588-2300
- www.empiretoday.com
4,2
Goed
3K reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The representative made the experience…
The representative made the experience great! After showing me the floors and carpet, he was very helpful with helping me select the carpet and flooring. Also, very professional, easy to talk to and extremely patient when I asked many questions and when I finally decided the best time to start the project.
4 december 2025
Antwoord van Empire Today
LORETTA ELLISON, we're glad you enjoyed your experience. It's wonderful to hear that the sales consultant helped guide you through the selection process and was professional and patient with your questions. Thank you for your positive feedback.
Very pleasant and knowledgeable
Very pleasant and knowledgeable - had what we are looking for. Still deciding.
5 december 2025
Antwoord van Empire Today
Lorraine Walker, we're happy to hear that you found our sales consultant knowledgeable! We appreciate you taking the time to share your positive experience with us.
Antwoord van Empire Today
Joe Cutaia, we're happy to hear that you had a positive experience with your sales appointment. Thank you for your kind words!
The presentation was very informative
The presentation was very informative. Mike did a great job by explaining the products.
4 december 2025
Antwoord van Empire Today
Cassandra Haywood, we're happy to hear that the consultation was informative, and we appreciate your positive feedback regarding the explanation of our products.
I should have asked for a sales person that did not need to give me a sales pitch
Matt was perturbed by the fact that I did not need the sales pitch. I’ve purchased from ET (34 years) and I just need to purchase the carpet.
I’m still waiting for my second invoice.
3 december 2025
Antwoord van Empire Today
Stephanie Stephens,
We regret that our approach didn't align with your needs. We appreciate your long-standing patronage and will look into this.
Easy quote and fast installation
4 december 2025
Antwoord van Empire Today
Henry,
We're glad you found our quote process easy and our installation fast. Thank you for your feedback!
Great Black Friday deal!
Reza S was so fast and helpful when calculating my estimate. I am getting great cat proof carpeting. Reza S was very friendly and explained all of my options.
2 december 2025
Antwoord van Empire Today
Jennifer Weeks, we're happy to hear that the estimate process was fast and helpful. It's great that you found the perfect cat-proof carpeting and that all options were explained in a friendly manner. Thanks for your feedback!
Juan was very helpful on our second…
Juan was very helpful on our second order to carpet the rest of the house.
4 december 2025
Antwoord van Empire Today
Bart Smole, we're glad that Juan's help was helpful as you completed your home carpeting project. Thank you for sharing your positive experience!
John was the nicest guy and really was…
John was the nicest guy and really was informative. We did end up ordering from Empire!
4 december 2025
Antwoord van Empire Today
Robert Boehme, we're happy to hear that you found John helpful and informative. We appreciate you choosing us, and we value your business very much!
Listen to me ..If u need to have a…
Listen to me ..If u need to have a carpet installed please go with Empire .
They say what they mean and mean what they say even when you are against all odds they will still find a way to make a desirable outcome for you .
I can’t believe how professional Empire is in today’s world of classlessness.
26 november 2025
Antwoord van Empire Today
Rebecca Lamarre,
We appreciate you sharing your experience! We're happy to hear that our team was able to meet your needs and provide a professional installation. Thank you for your positive feedback.
Easy and efficient
Our salesperson Josh was very knowledgeable and guided us through the various carpeting options along with pros and cons. The time spent taking measurements, providing carpeting options, and pricing were all done in a short amount of time. Very impressed with the ease and efficiency.
2 december 2025
Antwoord van Empire Today
Dear customer, thank you for your kind words! We are thrilled to hear that our team provided you with exceptional service and made your buying experience with Empire a great one. We strive to exceed our customers' expectations and it's great to know that we succeeded with you. Thank you for choosing Empire!
Job well done by installers.
26 november 2025
Antwoord van Empire Today
Betty Evelyn Jones, we're glad the installers did a great job. Thank you for your positive feedback; we appreciate it greatly.
The installers did a wonderful job
The installers did a wonderful job. They move all of my furniture and put everything back in place and it kept me informed in every step of the process
26 november 2025
Antwoord van Empire Today
Joseph Jones, we're happy to hear that the installation process was smooth. It's great to know our team took care to move your furniture and keep you informed. Thank you for your positive feedback!
poor customer service
The initial install in one day, got split into two days. We did not get an install time until 2o minutes prior to arrival. We then got a date change for the 2nd part of the project. I called and requested a manager call back as we expected some sort of compensation-We have yet to get a call back!!!
22 november 2025
Antwoord van Empire Today
Dana, we regret the scheduling issues and communication delays you experienced. We’ve located your account and will follow up with you soon to discuss this further.
We were impressed by Derek’s know and…
We were impressed by Derek’s knowlege and professionalism. He was very helpful without being high pressure,
1 december 2025
Antwoord van Empire Today
Terry Galvin-Kautz, we're happy to hear that you were impressed with the helpful and professional service you received. Thank you for sharing your positive experience with us!
John was very patient and took time to…
John was very patient and took time to go over different options to find best
2 december 2025
Antwoord van Empire Today
Zina Mat, we appreciate you sharing your positive experience. We're happy to hear that John helped you find the best options with patience.
Everything went very smooth
Everything went very smooth, salesman on time, very informative and made the process very smooth
2 december 2025
Antwoord van Empire Today
Carl S, we're happy to hear that everything went smoothly! We appreciate you taking the time to share your positive experience with us.
The installers were very accommodating…
The installers were very accommodating and friendly.
25 november 2025
Antwoord van Empire Today
Brian Sadlo, we're happy to hear that our installers were accommodating and friendly during your experience. Thank you for this positive feedback!
Presented timely for meeting
Presented timely for meeting. Good communicator on all offerings. Value presentation to close sale.
2 december 2025
Antwoord van Empire Today
Anthony Tabasco, we're happy to hear that your sales appointment was timely and informative. We appreciate your feedback. Thank you!
Time to refresh
I called Empire and right from the beginning I recognized their professional and courteous service.
The home appointment was made in a timely manner. The sales person on time and courteous.
The installers were phenomenal! They arrived on time, neat.skilled and very kind. The billing department was accurate and prompt. I am thrilled with my new fresh carpet.
30 november 2025
Antwoord van Empire Today
Phyllis Apps, we appreciate you sharing your experience. We are happy to hear that you received professional, courteous service and that you are thrilled with your new carpet. Thank you for your positive feedback!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.