ERTECH SECURITY SYSTEMS Reviews 110

Excellent all round service. Perfect

Ertech have been great !!
Competitive on price and reliable, fast deliveries and communication is brilliant.
Customer service skills are also brilliant, we deal with Lewis who has been excellent !!

Lewis my supply manager is very keen and helpful gold star for him

Lewis is the man. He's always on quotes and never waiting too long to receive them.

As for MR JIMI he's never given the wrong information always have a solution and always available to help with the tech questions.

Eric your also the man for pricing never fail to get equipment sent out on time for Installation.

Lewis provided excellent assistance — very professional, approachable, and extremely helpful throughout.

Unbelievable support from the tech side explained and helped me through the process thanks jimmy

Ertech are a new supplier to 1st Look Fire & Security and I can say they have been fantastic from start to finish on order and also cost effective, this is a huge step for us as a company and helping win new clients with a fantastic supply chain

Friendly advice. Good knowledge. Quick service.

Jimmy is always an absolute pleasure to deal with, and I'm so happy that I found a reliable cctv distributor with great customer support.

We've now made a number of orders from Ertech, and have each time been pleasantly surprised by the high level of support that we've received throughout the order process.

Our last order had major issues with the courier that was chosen - DX Freight in Llanelli, who seemed to completely mess us around not delivering day after day. Despite this, Jimmy was in constant communication with me and with them, ensuring that our package would be delivered as soon as possible (only 6 days after original estimated delivery date seems to be good going having looked at others' reviews of DX!). Jimmy offered to send a replacement package had it not been delivered on the 6th day, which we thought was extremely generous of Ertech to offer us. Courier companies are becoming less and less reliable now, it seems to have bizarrely become a part of the world we're now in. But Jimmy's continously pleasant communication shows he's doing his absolute best to navigate this.

I would recommend ertech to anyone looking for a reliable and friendly cctv distributor.

Been buying from this company since 2017 never been a let down always willing to help and give the correct advice not the pushy type
Recently been dealing with Jimmy and he has been top class a credit to the company.
My hikvison upgrades to the latest g3 versions all my equipment bought from Ertech
Thanks alot

I recently bought some track lights from Ertech in Belvedere, and I couldn’t be happier with my purchase! The lights look absolutely amazing. they’ve completely transformed the space and added such a modern, stylish touch.

A big shoutout to Jimmy and Lewis. They were both incredibly helpful, knowledgeable, and genuinely friendly. From start to finish, the service was spot on. They took the time to explain the options, helped me choose the right fittings, and made sure everything was just right.

It’s rare to find that perfect combination of great products and outstanding customer service, but this place nails it. Highly recommend!

Lewis was very helpful in sourcing out the right price for the right product needed.
I will be using Ertech Security Systems in the future, with great trust!

Lewis Adams was excellent, he responded promptly and got us everything we needed. No problems with stock that we have experienced with some other suppliers. We'll definitely be using ERTech again.

I purchased a Hikvision camera kit and I’m very pleased with both the product and the customer service. The package arrived in perfect condition, and the entire kit was securely packed. A special thank you to Lewis for his dedication and support in helping me locate the parcel — his assistance was prompt, professional, and genuinely helpful. I highly recommend this seller!

Lewis reached out to me about Ertech and we had a good conversation about what I do and need as an installer. He wasn't pushy at all which I respect, when the time came where I wanted to buy cctv for a job, Lewis sent me over quotes with multiple options and great explanations into each one.
Turned up to the job and i had been given the wrong bases for the cameras, when i let Ertech know about this all they could offer me was a "discount" on my next order, rather than fixing the issue with my current order. Why would i order again from a company that couldnt resolve the issue with the current order? Im not sure. Had to go back to the same job and drill holes into each base to fix the issue myself.
Went on to let Lewis know we were having playback issues which he raised with support, took a while for some action but eventually Jimmy did jump on a call and went out of his way to resolve the issue, keeping me and my client up to date throughout the troubleshooting process. In the end all was resolved and I have a happy client with a working security system.

Thanks for all your time and effort. That’s why i drive over an hour to deal with you.
What a great company !!!!

Lewis at Ertech delivered the lowest quote instantly + perfect camera advice. 10/10.
Will back for more.

I do not normally write reviews but I need to thank Jimmy at Ertech who has given great service in supplying new hardware overnight and being on hand on help setting the system up for somebody who is not that IT savy.
BIG 5***** thanks to Jimmy and the Ertech team

Friendly, down to earth supplier who genuinely go above and beyond and don’t penalise you for being a smaller business which seems to be rare to come by these days.

When Lewis from Ertech got in touch, he didn’t focus on our company size, monthly spend, or the order quantities. He simply got stuck in and helped us find ways to save money straight away.

They stepped in at the perfect time, just as one of our previous suppliers had been taken over, and we couldn’t have asked for better support. Highly recommend Ertech.

One key thing even if they were a little higher on prices is the customer service, it matters in 2025!

ERTECH have been great since I started using them. Lewis has been really helpful and very prompt at getting prices over.