FirstPort Scotland Reviews 

Marion Lamb, our Development manager, in Mayfield Court, Edinburgh, is conscientious and diligent in carrying out her duties. She is fully knowledgeable in operating Firstport systems and engages fully with contractors working in the building. Often stays on after hours in cases of emergency.
Arthur Jack Flat 207

Thank you to Marion Lamb, Manager in Mayfiled Court, for all the help and support beyond the call of duty, you have done for my mother Helen Adair and other residents. Staying with her, and contacting me yesterday was a God send.

I would like to say thank you to our manager at Mayfield Court , Marion Lamb.
She is always very professional in her duties,and keeps our building in very good order.
Marion has an excellent ability to be both kind and caring, however she can be firm when required.
We are very fortunate to have her, and I hope she’ll be an integral part of our little community, for many years going forward.
Margaret Mclennan Apt 322

I am INCAPACITATED WITH HIPS/KNEES OSTEOARTHRITIS, CARDIAC PROSTHESIS (post accident), also…..very deaf, and NHS SEFTON PSYCHOTHERAPY DEALING WITH MY “COMPLEX” POST TRAUMATIC STRESS….,,,,,I APPRECIATE THE CONVENIENCE, COMFORT AND SECURITY OF LIVING
HERE,…EXPENSIVE BUT THIS PARTICULAR BLOCK IS IN EXCELLENT ORDER, LOVELY FLORAL GARDENS HOWEVER, MOST IMPORTANTLY. WE RESIDENTS HAVE A WONDERFULLY COMPETENT, CARING AND HONEST MANAGER (KAREN BERRY). I felt suicidal on arrival here 22/08/18. With the excellent management and care from MRS. BERRY I am now considerably less anxious and able to be more trusting than on arrival here. Mrs BERRY IS ALSO AN EXCELLENT ‘HOST’, PROVIDING EVENTS FOR THE RESIDENTS. She is empathetic and extremely patient with us all, nothing ever seems to be impossible for her undertaking.
Everyone is welcome to contact me for comment.

O7851724953. Tony

This is the worst company that we have ever encountered if you hold a leasehold property under their management. They never respond to emails then slam you with a letter stating if you don’t pay they’ll charge you fees. They increase service charges by 30% in one year and there’s nothing you can do about it because they know how to manipulate the law.

The worst company I have ever dealt with. We purchased a property managed by first port as the second owners. We paid approx £400 to change our names on the management accounts, we have since found out the previous owner also paid the same amount. So the best part of a grand later, and 15 months later, we are yet to receive a management bill, we want to move but have been advised the sale would fall through at the final hurdles as the estate management paperwork would not be able to be done as it is STILL in the previous owners names. We have had our solicitor forward duplicate correspondence, we have sent copious emails and made lots of phone calls. The stress of not knowing when this will be done and what kind of bill we will receive keeps me up a night and is causing significant stress. Literally the worst, most incompetent and uncaring organisation I have ever dealt with. Please avoid any property that may involve dealing with them for your own sake. There are literally Facebook support groups for people having to suffer by this organisations incompetence.

Only 1 star as its the lowest I can give!

Live in newport South wales and the whole site had issues with eaves rotting away some have had them replaced and others like myself are still waiting. I've had two lots of birds in my attic because of this, with being a 1 bedroom flat a lot of our belongings are up the attic. I've made 3 formal complaints and over 50 emails since February 2021 and still nothing has been done. Two of the site managers have left in this time and the area manager just replies I'm waiting for an update. We have a elderly lady who lives two doors down having the same issue and just being ignored. There's many diseases the birds can bring into our homes onto out belongings. We've also reported moss which I have slipped on and this issue is still there, if an elderly person slipped it might not just be a grazed knee! Very poor service, no care for customers. Id never buy a property with any involvement with first port again.

My name is Joyce Marshall. I have been living at 6 Burgess Court since September 21st 2021, and I am very happy here. I was looked after By Jenny The Manageress and from then on I was given help and information, both with and without asking. I was also introduced to other flat owners, which helped me to settle in and make friends. I would also like to say how much I have appreciated the activities, arranged by Jenny here at Burgess Court, and look forward to attending more. All these things have helped me over a very stressful move ftom Doncaster to Ludlow.It is nice to know that if I have any problems I am able to talk to Jenny.

Iv recently worked at Pheasent court and Nicky the manager was excellent with her help Ace Maintenance Gardening

Pheasant Court is well managed building .The manager always very supportive and welcoming.

On the occasion when I was really feeling very ill our Manager Rosemary Berger of Mulberry court Canterbury came to my aid and kept a very close eye on me all day. This is not in her remit and I wish to say how much this was appreciated, I know other Residents have had the same experience And we in this complex value all she doe# for us. We have coffee mornings exercise classes and other lunches etc in between

The manager, Les Overton does his upmost intaking care of the residents at Merrivale Court, Malvern. He is very caring and always gets things done, nothing is too much trouble. Overall he is a very nice man who is always jolly and looks after us well.

Resident at St Catherine's Court, Windhill, Bishop's Stortford, Herts CM23 2NE. Availability of Development Manager very worrying. Resident contact with Area Manager (Elaine) almost impossible.

I have now pulled out of the sale of a flat, because First Port have only sent me reports of work that is to be done, on the insurance, but no paperwork or documentation had arrived on the details of work completed or that the building had a certificate of structural adequacy. It has been 4 months now and both solicitors have not got a response from first port, after leaving messages, and told that they would be passed on. Communication is extremely poor. I have only recieved a flashy brochure from them.

Hannah funny you never replied to the gentleman who is taking you to the ombudsman

This is the third time I am giving a 1 star review, I don’t care if that is seen as unethical, as I can’t imagine many of the positive reviews are true. First of all they take 3 months to come back with the management pack and that was probably only due to myself hounding them everyday with phone calls and emails. Now they have taken over 3 weeks and still no response on a deed of variation. The seller of our new property is looking at pulling out if things aren’t sorted very shortly. How can a management company hold up the sale of freehold house by being such an incompetent and terrible organisation that take an inordinate amount of time to reply to anything. It’s ridiculous that we could be losing our house because of this pathetic excuse for a company.

I wish to express my extreme appreciation for the help I received from Mr Richard Rogers (Area Manager) and Mr Ian MacDonald (Development Manager, Homeroyal House, Edinburgh) in removing two very large tubs from the lounge(on first floor) in Homeroyal House to the ground floor. The patio on which I had installed them was being refloored. Ian had got them off the patio into the lounge with the help of the tradesman installing the floor and then quietly, efficiently Richard and Ian finally moved them to the gardens around the building. I would have had to pay a couple of men to move them, I am eternally grateful...and will now stick to small pots on wheels! it was the unfussy manner in which it was done as much as the job itself.
THANK YOU.

INCOMPETENCY is the best word to describe this ltd company. I quote; People at this firm don't work! I am waiting months on end for the management pack to arrive from FirstPort in order to buy this place!

Well its sad to say, having looked at many reviews on First Port, I have to agree that there is no cooperation or communication from them.
I am again reporting 2 problems that need sorting out at Homebridge House Fordingbridge. Despite good efforts of the local manager we are no nearer solving the problems of a water leak or an alarm issue that was reported. These issues have been ongoing for at least 2 years. The company are obviously not in the least interested in their residents well being at all, and in fact may be putting many residents Health & Safety at risk.

At Hunters Court we are without a resident manager, but we have a wonderful lady called Kirn who is doing relief manager cover, and by golly Kirn is doing a great job. I and fellow residents would like her as our full time manager. I just hope when we do get a new manager!! that they can match Kirns skills.