Collegia FreePayroll Reviews 

I have never done any accounting or bookkeeping , and the software is self explanatory. When stuck on something staff are very patient and helpful, and will guide you through the process.
I would have given 5 stars but I am old fashioned and would have loved to talk to someone as well instead of online chat only

Good service and decent price. Customer support is excellent.

Had a recent issue with the pension. Contacted chat and within minutes my problem was solved. Overall very easy system to work with. Recommend it for any company running payroll.

I’ve been using Collegia FreePayroll for my small business, and the experience has been outstanding. Whenever I ran into issues (e.g. during the December‑January payroll cycle), the support team responded extremely quickly (<1 min). Their replies were clear and easy to follow, providing step‑by‑step instructions that helped me resolve each problem without any hassle.
Highly recommended choice for any micro‑company looking for hassle‑free payroll processing!

Pleased with the service, software is easy to use. Payroll and Pension, great. Live chat support - Amazing, Ric has been really helpful

Prompt and professional answer from Customer Service... Thank you Cri for finding the source of problem so fast.

I’ve been using this payroll software for a while now, and it has genuinely made managing payroll so much easier. The system is straightforward, reliable, and packed with features that save me time every month. Even when I’m unsure about something or get stuck, the support team is always there to help.

What really stands out is the staff. Every time I’ve needed assistance, they’ve guided me step by step with patience and clarity. They never make me feel rushed or confused — just supported. It’s rare to find a team that’s this dedicated to making sure you understand what you’re doing and feel confident using the software.

Cri helped me today with pension and staff not working for a week.

Overall, the combination of a great product and exceptional customer service makes this payroll software a pleasure to use. I highly recommend it to anyone looking for a smooth, stress‑free payroll experience.

Brilliant customer service - patient , well informed staff . Highly recommend . Shout out to Cri for helping resolve ,my issue

Great service and for free. Always there customer support to through chatbox.

Really intuitive site & great help desk which are always active & happy to help with any query.

Excellent support

I was impressed with the Collegia Payroll from the start as it made things simple for a novice like me. The biggest thing for anyone with no knowledge of payroll software is if you make a mistake where do you find help, well there team was magnificent and had so much patience with their support, I cant recommend them enough.

I am really new to all of this and Cri was very helpful in talking me through the steps and all my many questions i had regarding payroll and the contributions etc. Helped me clear up my queries. Thank you great service!

they are very helpful

Always quick replies on customer support,
easy to use system.

I’ve had an exceptional experience with Collegia, thanks to the incredible support from Lisa, Eduardo, and Cri. Each of them went above and beyond to make the entire process smooth, clear, and genuinely enjoyable.

Lisa was wonderfully attentive and consistently proactive, making sure every detail was addressed with care. Eduardo provided insightful guidance and showed a level of professionalism that made me feel fully supported at every step. Cri was patient, friendly, and incredibly effective in resolving questions quickly and thoroughly.

Their combined effort made all the difference. It’s rare to encounter a team so dedicated, responsive, and genuinely committed to helping others succeed. I’m truly grateful for their support and highly recommend Collegia—especially this outstanding trio!

Easy to use product and great, responsive customer support

Very simple system to use and there always someone there to help with questions