The unit had a couple of flaws on the gloss finish and the drawer front eas bowed. I made contact with FComp, sent in pictures as requested,and they assured me they would replace the drawer front.... Toon meer
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Lees wat reviewers zeggen
Overall pleased with the service, had a fault with part of the item which was swiftly rectified. Units purchased suits requirements and value. Did have to wait a while for stock to become availabl... Toon meer
Easy to order online, and short delivery date. Kept well informed of delivery date and time. and item was as described. I was pleased with the shoe cupboard but found the instruction difficult to fo... Toon meer
Quality shoe wardrobe, packed so well to avoid any transit damage. The young delivery driver was so helpful and kind and efficient too. Absolutely love my purchase its a solid piece of furniture, ve... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
First established in 2005, FurniComp started off as a small retail shop in the heart of Leicester. Being a family run business with over 12 years of experience in the industry we have managed to grow year on year as an independent furniture retailer by offering a personal touch throughout your online furniture purchase. We provide an unparalleled selection of the very best quality products, an easy and comfortable shopping experience, expedited shipping offers, and exceptional customer service. Our Website enlists furniture sourced from Europe’s most highly reputable suppliers. Along with our exceptional customer service, we strive to offer you the highest quality products at reasonable prices. Our website showcases a comprehensive selection of home furniture to cater for your requirements. You will find an extensive range of furniture categories such as high quality beds, wardrobes for bedrooms, dining tables and chair sets, sideboards and cabinets, wall display cabinets, bookshelves and bookcases, contemporary coffee tables, TV Entertainment Units, and home computer desks. At FurniComp we don’t believe in hidden costs so the price shown online, is the price you pay. We offer free delivery on almost all orders and have no hidden surcharges at the checkout. All prices include VAT too.
Contactgegevens
UNIT 4, 92-94 Gipsy Lane, LE4 6RE, Leicester, Verenigd Koninkrijk
- 07549818269
- info@furnicomp.co.uk
- www.furnicomp.co.uk
3,3
Gemiddeld
216 reviews
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Heeft 32% van zijn negatieve reviews beantwoord
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent chest of drawers for wardrobe.
Easy to order. Product as described. Delivery prompt and excellent packaging. Easy to assemble. Very pleased with the chest of drawers. Just what I needed!
16 juni 2026
Antwoord van FurniComp
Dear Jenny,
Thank you so much for your 5-star review!
We are delighted to hear that you had a positive experience with FurniComp Ltd. Your kind words and support mean a great deal to our team, who work hard to provide quality products and excellent customer service.
We truly appreciate you taking the time to share your feedback and hope you enjoy your new furniture for many years to come.
Kind regards,
Customer Support Team
FurniComp Ltd
Antwoord van FurniComp
Dear Ara Enterprises,
Thank you so much for your 5-star review!
We are delighted to hear that you had a positive experience with FurniComp Ltd. Your kind words and support mean a great deal to our team, who work hard to provide quality products and excellent customer service.
We truly appreciate you taking the time to share your feedback and hope you enjoy your new furniture for many years to come.
Kind regards,
Customer Support Team
FurniComp Ltd
This company specializes on the…
This company specializes on the delivery of damaged goods , with probably the most appalling customer service I have ever experienced. They flat refused to help dreadful do not use
22 juni 2026
Review zonder uitnodiging
Antwoord van FurniComp
Hi David,
We are very sorry to hear you feel this way, but we would like to clarify the situation.
Our policy states that any transit damage must be reported within 14 days of delivery so we can investigate with our couriers. When you contacted us regarding damage 2 months after delivery, we still wanted to help. While we do not offer partial cash refunds outside of our policy terms, we did offer to send you completely free replacement parts to resolve the issue, which was unfortunately declined.
We always strive to find fair solutions for our customers. If you change your mind and would still like those replacement parts, please reach out to our team and we will gladly arrange it for you.
Best regards,
Customer Support
Absolutely poor quality customer…
Absolutely poor quality customer service doesn’t respond very well and wants you to pay for more when the items fall apart when you put them together not happy at all
21 juni 2026
Review zonder uitnodiging
Antwoord van FurniComp
Hi Paul,
Thank you for your feedback. We always want our customers to have a smooth experience, so we would like to clarify what occurred here.
When you contacted us with the photo of the issue, our technical team reviewed it closely. The fracture shown is unfortunately a result of an assembly error rather than a manufacturing defect or transit damage. While we cover any and all factory defects or transit damages completely free of charge, we cannot provide free replacements for parts that are damaged during the home-building process.
We did offer to supply the necessary replacement parts at cost so you could complete your build, and that offer still stands. If you would like to proceed with ordering the replacement part to get your item fully set up, please contact us and we will be happy to assist you.
Best regards,
Customer Support
Avoid at all cost
Order only if you have money to loose. I've ordered a wardrobe on 12 October 2025. The delivery company didn't manage to deliver after 5pm for a 3 months, even if they're working till 7pm (no weekends), and after being called. So furniture was returned to sender. Months later I still have not received the money back and costumer service is ignoring my messages about outstanding refund.
Your response below and a model of delivery is a 'joke' !!!
If the costs of deliveries exceeded the price of the furniture, why did you ask in one of the emails if I still want it.
Or may I pay you for another wardrobe which will be never delivered, please?
26 mei 2026
Review zonder uitnodiging
Antwoord van FurniComp
Hi Maria,
We are sorry for the frustration surrounding your order, but we must clarify the facts of what occurred.
Your wardrobe was ordered on October 12th and dispatched on October 16th. Following this, our courier made 4 separate delivery attempts. Because wardrobes are large, heavy items, deliveries must be booked in. Both our team and the courier made numerous attempts to contact you via phone and email to coordinate a time, but we received no response.
Couriers operate on set daytime routes and cannot guarantee specific slots after 5 PM. Because the delivery was repeatedly missed and communication was ignored, the courier returned the item to our warehouse.
Due to the 4 failed attempts and the return freight, the courier billed us nearly 5 times our standard shipping rate. Per our terms and conditions, customers are responsible for the costs of abandoned or repeatedly refused deliveries. In this unfortunate case, the return and storage fees charged by the courier completely exhausted the cost of the item, leaving no remaining balance to refund.
We have reached out to you via your registered email with a full breakdown of this.
Best regards,
Customer Support
Would definitely buy from here again
We bought a 5 x 3 oak kallax style unit, and I’m so impressed with how solidly built it is. Really easy to follow instructions, and fantastic follow-up customer service.
Would definitely buy from here again
28 mei 2026
Review zonder uitnodiging
Antwoord van FurniComp
Dear Yusuf,
Thank you so much for your 5-star review!
We are delighted to hear that you had a positive experience with FurniComp Ltd. Your kind words and support mean a great deal to our team, who work hard to provide quality products and excellent customer service.
We truly appreciate you taking the time to share your feedback and hope you enjoy your new furniture for many years to come.
Kind regards,
Customer Support Team
FurniComp Ltd
Irresponsibility of FurniComp, update
Unfortunately, I have to admit that I am really astonished and dismayed by the irresponsibility of FurniComp Ltd ! We placed the order on May 4 with the estimated delivery time of 3 working days.
On May 12 the message arrived that the product was on its way.
On May 14 we were informed that our Storage Cupboard had been “successfully delivered,” although no delivery has taken place.
Upon inquiry, Mohammed from customer support of FurniComp Ltd honestly admitted that, indeed, the driver did not deliver the item at all. We were assured that an investigation with the courier would commence immediately, with a response promised within 48 hours.
Unfortunately nothing has been done since then and after two weeks we did not get any response : no replies to emails and no answers to phone calls.
My wife will be staying at home during the coming two weeks still waiting for the delivery and will update about the situation which is becoming totally unacceptable.
UPD. The item has not been delivered and the company FurniCom promised to issue full refund on June 4 but we have not received any refund nearly after a month. Thus FurniComp is not reliable both in terms of delivery and in terms of refunding. Avoid this company.
15 mei 2026
Review zonder uitnodiging
Antwoord van FurniComp
Dear Sharon,
Thank you so much for your 5-star review!
We are delighted to hear that you had a positive experience with FurniComp Ltd. Your kind words and support mean a great deal to our team, who work hard to provide quality products and excellent customer service.
We truly appreciate you taking the time to share your feedback and hope you enjoy your new furniture for many years to come.
Kind regards,
Customer Support Team
FurniComp Ltd
Very poor build quality and customer…
Very poor build quality and customer service. We purchased a Berlin sideboard. They delivered very promptly which is where the good service ended. Upon building it was soon apparent it was poorly manufactured. I am a l Vehicle Mechanic, I say I’m at the higher end of skill level in building such things, the instructions were poor and they were holes missing etc. Once built there was a gap at each end of the sideboard. This was not due to incorrect building rather than poor manufacturer tolerances as the panels were all different sizes. We contacted them as we did want a second one, but wasn’t happy with the first. So we paid for another and they’ve sent out their build expert to come and correct the first one and build the second. This is where it went from bad to worse. Basically, he couldn’t build it. Two of them spent 3 1/2 hours trying to build it damaged three panels and left to fetch more, the following day they returned and spent another three hours attempting to build it, attached as a photo of what they left us with doors loose different angles awful build quality.
He couldn’t fix the first one with gaps as it’s just the way it’s manufactured, the second one has the same gaps, just with doors falling off. We contacted customer service and have had no reply. Terrible
21 mei 2026
Review zonder uitnodiging
Antwoord van FurniComp
Dear Paul
We are sorry to hear that you were disappointed with your experience.
When you contacted us regarding your concerns with the first sideboard, we arranged for an installer to visit and, in addition, supplied a second unit as requested. Our intention was to address all of your concerns and ensure you were happy with the product.
During the installation visit, a significant amount of time was spent reviewing both units and discussing the points you had raised. We understand that you remained unhappy with the finished result, and we regret that we did not meet your expectations on this occasion.
Customer satisfaction is very important to us, and we would welcome the opportunity to review this matter further with you and work towards a resolution. Please contact our customer support team directly so we can assist further.
Kind regards,
Customer Support Team
FurniComp Ltd
refund for cancelled order not received
I cancelled an order due to late late delivery. FurniComp confirmed the cancallation. Over two months later I still have not received the refund and costumer service doesn't reply my messages
16 maart 2026
Review zonder uitnodiging
Antwoord van FurniComp
Dear Jana,
We are sorry to hear about your experience and appreciate your feedback.
Your order was unfortunately dispatched in error after your cancellation request had been confirmed. As the parcel had already been handed to the courier, we were unable to process an immediate refund as we first needed to establish whether the item had been delivered or returned to us.
We understand that the time taken to resolve this matter was frustrating, and we sincerely apologise for the inconvenience caused and for any delays in our communication during this period.
Customer satisfaction is important to us, and we regret that your experience did not meet the standard we aim to provide.
Kind regards,
Customer Support Team
FurniComp Ltd
Shocking Customer Service
Shocking Customer Service
missing parts were requested and, despite being advised they were despatched they were only posted 2 weeks after requesting and after multiple requests requesting an update it is
still not resolved - after taking a call from them whereby they proceeded to talk over me and accuse me of being difficult I am still awaiting a resolution rather than a defensive email defending their sub standard customer service and unable to offer any resolution
As it stand after 2 weeks and numerous emails I still have a defective product that is not fit for purpose and am now seeking full refund under both Comsumer and Sale of Goods Act - watch this space !
6 mei 2026
Review zonder uitnodiging
Antwoord van FurniComp
Dear Helen,
We are sorry to hear that you have been dissatisfied with your experience.
When you initially contacted us, your concerns related to the design of the product. We explained that the item supplied matched the product images and specifications shown on our website. Following assembly, you requested a return; however, in accordance with our returns policy, assembled furniture is considered to be in use and is therefore not eligible for return unless a manufacturing fault is present.
Regarding the missing parts, we sincerely apologise for the delays you experienced. Replacement components were arranged on multiple occasions in an effort to resolve the matter and ensure that your product could be completed as intended.
We regret that our communication did not meet your expectations and are sorry that you have been left feeling frustrated. Our aim throughout was to provide a resolution, and we appreciate your feedback as it helps us improve our service.
Kind regards,
Customer Support Team
FurniComp Ltd
Good quality product,affordable…
Good quality product,affordable price,prompt delivery,
Good. Customer service, 5 star.
27 april 2025
How are these still in business
If you’re looking for top-quality furniture and excellent customer service… I’d suggest looking somewhere else.
After a modest 16-week wait for delivery, I found myself locked in an email exchange with customer service that somehow stretched past 100 messages. Progress was slow, repetitive, and often felt like starting from scratch each time.
When the furniture finally arrived, multiple parts were damaged — including broken glass inside one of the boxes, which ended up all over my room upon opening.
When I raised this, I was told, “well, you saw how we packaged it up,” which was an interesting way of suggesting the issue wasn’t theirs. I was assured replacement parts would be reordered immediately for an April delivery.
Six weeks later, I’m still waiting for any update or confirmed delivery date.
To top it off, I later discovered the LED lights shown built into the cabinet aren’t actually included and are sold separately, still in shock about this.
All in all, an experience that required far more patience than you’d expect when buying furniture — and not for the right reasons.
27 april 2026
Review zonder uitnodiging
Go to ikea
the only good experience is that they respond very timely. The cupboard is not sturdy and strong and a shelf was broken what they blamed on me because its the easy way out because you cant prove anything. Just buy from ikea a reputable company excellent products and much eaiser assebmly
1 april 2026
Review zonder uitnodiging
Antwoord van FurniComp
Dear Chava,
Thank you for your feedback. We are pleased that you found our team responsive throughout your enquiry, although we are sorry that you remain dissatisfied with the product.
After reviewing the photographs provided, including the damaged panel, we advised that the breakage appeared to have occurred during assembly rather than being a manufacturing defect. For this reason, we were unfortunately unable to treat the issue as a product fault under warranty.
Despite this, we still wanted to assist and offered to supply a replacement panel at a nominal cost of approximately £10–£15, including delivery, to help you complete the unit without needing to purchase a new cupboard.
We appreciate that you may not agree with our assessment and regret that we were unable to reach a resolution that met your expectations. Nevertheless, our intention throughout was to respond promptly and provide a practical and affordable solution.
Kind regards,
Customer Support Team
FurniComp Ltd
Antwoord van FurniComp
Dear Gillian,
Thank you so much for your 5-star review!
We are delighted to hear that you had a positive experience with FurniComp Ltd. Your kind words and support mean a great deal to our team, who work hard to provide quality products and excellent customer service.
We truly appreciate you taking the time to share your feedback and hope you enjoy your new furniture for many years to come.
Kind regards,
Customer Support Team
FurniComp Ltd
Brilliant service
Brilliant service. Good quality furniture. Looking very modern. Fast shipping. Very well packed. Good communication during the order process.
2 april 2026
Antwoord van FurniComp
Dear Anna,
Thank you so much for your 5-star review!
We are delighted to hear that you had a positive experience with FurniComp Ltd. Your kind words and support mean a great deal to our team, who work hard to provide quality products and excellent customer service.
We truly appreciate you taking the time to share your feedback and hope you enjoy your new furniture for many years to come.
Kind regards,
Customer Support Team
FurniComp Ltd
Excellent service
25 maart 2026
Antwoord van FurniComp
Dear Mr Hopewell,
Thank you so much for your 5-star review!
We are delighted to hear that you had a positive experience with FurniComp Ltd. Your kind words and support mean a great deal to our team, who work hard to provide quality products and excellent customer service.
We truly appreciate you taking the time to share your feedback and hope you enjoy your new furniture for many years to come.
Kind regards,
Customer Support Team
FurniComp Ltd
Fabulous Quality, Amazing Prices & Excellent Customer Service!! I Will Be Back!!! Thank You
Absolutely over the moon with the service, delivery, price and the quality of the display cabinet I purchased from this company.
The customer service received was first class and although there was a slight issue with some damage to my purchase upon arrival, as soon as I informed them of the problem they resolved it immediately. I must stress, the damage certainly wasn't due to poor packaging as it was packed beautifully and so well protected, in fact I'd say it was the most protective packaging I've ever come across, so I've certainly no complaints at all in that respect. It was just one of those things that happen in transit and accidents can and do happen but they resolved it immediately with no issues.
I am so impressed with the both the product purchased and the service received that I have purchased another display cabinet exactly the same to put on the opposite side of my TV to make a media wall. It looks fabulous and is a real taking point whenever anyone visits our home.
Thank you Furnicomp from a very happy customer. 😃
6 maart 2026
Review zonder uitnodiging
Antwoord van FurniComp
Dear Susan,
Thank you so much for your 5-star review!
We are delighted to hear that you had a positive experience with FurniComp Ltd. Your kind words and support mean a great deal to our team, who work hard to provide quality products and excellent customer service.
We truly appreciate you taking the time to share your feedback and hope you enjoy your new furniture for many years to come.
Kind regards,
Customer Support Team
FurniComp Ltd
Cupboard
Item was delivered a couple of days after placing the order. The item is of good quality.
18 december 2025
Antwoord van FurniComp
Dear Kevin,
Thank you so much for your 5-star review!
We are delighted to hear that you had a positive experience with FurniComp Ltd. Your kind words and support mean a great deal to our team, who work hard to provide quality products and excellent customer service.
We truly appreciate you taking the time to share your feedback and hope you enjoy your new furniture for many years to come.
Kind regards,
Customer Support Team
FurniComp Ltd
Good quality product
Good quality product. Delivered significantly sooner than the original 12 weeks advised. Defect free.
25 maart 2026
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