Have bought the Santiago lounge unit from this company recently. Cannot praise the company highly enough. Ordering straightforward, was contacted via email for confirmation followed by the expected de... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Ordered office furniture over a month ago with a promised delivery date of 21-September 26 and still haven’t received it. Customer service is poor. They claim any managers only work 1hr a day and they... Toon meer
Bedrijf heeft geantwoord
Great company quick delivery . Quality furniture great customer service service. Always told when goods would arrive delivered by great team polite and helpful ..
Bedrijf heeft geantwoord
From the start of the sale till the end I was kept fully informed when my product would arrive , I was delighted with my purchase could not believe the care in which every item was packaged The quali... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Woonkamermeubilairwinkel
- ook in
- Badkamerinstallateur
- Lampenwinkel
- Meubelwinkel
- Slaapkamermeubilair winkel
Geschreven door het bedrijf
Furniture in Fashion Trademark : UK00003813849 Founded on 14th June 2007, by it's founder & CEO Asad Shamim, established one of the largest online furniture stores in the UK. As one of the largest online stores for modern & contemporary furniture, it’s become a one-stop shop for those looking for high-quality furniture for the home & office. With FIF, there’s a whole host of furniture available whether it’s for the home or the workplace. Offering office furniture to suit almost every budget, flexibility is offered with the large catalogue available. We have a major warehouse and showroom located in the up-and-coming town of Farnworth, Bolton BL4 9TP. Occupying over 60,000 square feet of area, the huge warehouse space allows us to store an array of bathroom furniture and more. This helps to initiate importing services across various countries. As of now, we’re one of the largest furniture stores for all products whether that’s bedroom furniture to living room furniture sets. The use of high-quality, German-manufactured items like outdoor furniture, for example, comes directly over to us from our 500,000-square-foot warehouse in Germany. A strong online presence has helped us grow over the years and expand our variety of furnishings, which includes lighting, to lift the mood of any space.
Contactgegevens
Causeway Mill ,14 Stone Hill Road, Express Trading Estate, BL4 9TP, Bolton, Verenigd Koninkrijk
- 01204792700
- support@furnitureinfashion.net
- www.furnitureinfashion.net
4,4
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ordered a wall mounted parasol on the…
Ordered a wall mounted parasol on the 27th July....has soon has I see it was the evri courier, I thought here we go, anyway 10 days later 6th August, evri said they've lost my parcel, so the supplier sent another parcel, still waiting 20th August, evri said its out for delivery for the 26th August, I told them not to use this unless courier, they of course ignored me, looks like maybe both items where probably stolen...don't order from this site,Also never use evri...its a waist of time effort & a complete headache
20 augustus 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
We’re sorry for the frustration and inconvenience caused by the delay with your order. After carefully looking into your order, we would like to clarify the situation.
This item was dispatched directly by the supplier. As it was a direct supplier delivery, we are unable to choose the courier ourselves. The supplier initially dispatched the parcel with Evri, but unfortunately it was reported as lost in transit. We immediately contacted the supplier and requested that a replacement be sent. However, as the supplier controls the courier for these direct deliveries, we were again unable to select an alternative courier, and the replacement was also dispatched with Evri.
We have already chased the supplier multiple times regarding the replacement delivery. The latest information provided to us is that the parcel is currently showing as in transit. The supplier has advised that they cannot process a refund or cancel the transaction until they have confirmation that the order has been cancelled and the goods have been returned to their warehouse.
That said, given the continued delay, we will now contact the supplier again and request that they cancel the order and initiate the refund process.
We would also like to clarify that this situation is not representative of the experience of most of our customers, who are happy with their purchases and our service. Unfortunately, courier issues can occasionally occur, and while the supplier dispatches around 30 orders daily with Evri, this type of issue does not occur with every order.
We sincerely apologise for the inconvenience caused and appreciate your patience while we work with the supplier to resolve this matter.
I made a phone call about the chrome on…
I made a phone call about the chrome on my bar stool, Frank from the support team found me a replacement part and within no time at all it was delivered to my house.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you so much for your wonderful review! We’re delighted to hear that Frank was able to help you find the right replacement part and that it arrived so quickly. We’ll be sure to pass your kind feedback on to Frank and the support team. We really appreciate your support!
Excellent company
Excellent company!
I have ordered and received two items from this company. One item was out of stock but I was kept informed the entire time and told when the item became available (earlier than expected). The other order was delivered very promptly.
Both items arrived well packaged and in excellent condition. I was very pleased with my purchases - excellent quality.
More than happy to recommend this company.
16 augustus 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you so much for your fantastic review!
We’re delighted to hear that you were happy with both your purchases and that our communication, delivery service, packaging and product quality met your expectations.
We really appreciate your kind words and your recommendation. It was a pleasure serving you, and we look forward to welcoming you back again in the future!
From the start of the sale till the end…
From the start of the sale till the end I was kept fully informed when my product would arrive , I was delighted with my purchase could not believe the care in which every item was packaged
The quality is amazing looks really high end . The Delivery Men kept me informed when my delivery would arrive they were very professional.
8 augustus 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you so much for your wonderful review!
We’re delighted to hear that you were kept fully informed throughout the entire process, from placing your order right through to delivery. It’s fantastic to know that you’re so pleased with the quality of your purchase and that the careful packaging and high-end finish exceeded your expectations.
We’re also pleased to hear that our delivery team kept you updated and provided a professional service. We’ll be sure to share your kind feedback with the team.
Thank you again for choosing us, and we hope you enjoy your new furniture for many years to come!
Paper cam covers...awful!!
Arrived on time, all of the pieces were covered in protective peel off coverings that you just peel off but one of the pieces took me at least 25mins to take off bit by bit.
You erect this wall unit on the floor then lift up to the wall.
There was one chip in the unit & a couple of imperfections but only found this out when nearly finishing the completion so wasn't gonna send it back!
I'm a pensioner & found the instruction leaflet baffling at first but managed to understand after some studying.
All in all it's a really nice unit but my BIG BIG BEEF is the locking cam nut covers... they are adhesive stickers!! & they look AWFUL!& cheap(which they are)
I have now got to find plastic cam covers to replace the paper ones provided.
Really disappointed with the final result!
Would have provided pictures but unfortunately can't on this platform.
9 augustus 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you for taking the time to share such detailed feedback. We’re pleased to hear that the unit itself is nice and that, despite the difficulties with the instructions, you were able to complete the assembly.
We’re very sorry, however, to hear about the issues you experienced. We understand how frustrating it must have been to spend so much time removing the protective coverings, particularly when one piece took around 25 minutes. We’re also disappointed to hear about the chip and imperfections that you only noticed towards the end of the build.
Most importantly, we appreciate your comments regarding the cam nut covers. We completely understand that adhesive stickers can give a less desirable finish, and we’re sorry that this detracted from the overall appearance of your new unit. Your feedback is genuinely valuable and will be passed to our product team for consideration.
We’d also be very happy to see if there is anything we can do to help with the cam covers or the other issues you experienced. Please contact our customer service team with your order details, and we’ll do our best to assist.
Thank you again for your honest feedback, and we’re sorry that the final result did not meet your expectations.
Had a problem with a part missing from…
Had a problem with a part missing from my order but got in touch with (ANTHONY – SUPPORT TEAM) and he made sure that I got the missing parts delivered to me.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you for taking the time to share your feedback.
We're pleased to hear that Anthony was able to assist you and ensure the missing parts were sent out promptly. Providing quick and effective support is always our goal, and we're glad we could resolve the issue to your satisfaction.
We truly appreciate your kind words and your patience throughout the process. If you ever need any further assistance, please don't hesitate to get in touch.
Absolutely good service and good…
Absolutely good service and good quality just purchased a dining table and chairs They look lovely very well made had several items over the years and all have been well made one happy customer thank you furniture in fashion
23 juli 2026
Antwoord van Furniture in Fashion
Thank you so much for your wonderful review! We're delighted to hear that you're happy with your new dining table and chairs and that they look lovely in your home.
It's especially rewarding to know you've been a returning customer over the years and that you've consistently been pleased with the quality of our furniture. Your continued support means a great deal to us.
Thank you for choosing Furniture in Fashion. We hope you enjoy your new dining set for many years to come, and we look forward to serving you again in the future!
Quality furniture
We bought a dining table and 6 chairs matching side tables and a tv unit ,so pleased with them they were easy to assemble and really good quality very sturdy I would definitely recommend and buy from them again
Delivery was within 2 weeks
22 juli 2026
Antwoord van Furniture in Fashion
Thank you for your wonderful review! We're delighted to hear that you're so pleased with your dining table, chairs, side tables, and TV unit. It's great to know you found the furniture easy to assemble, sturdy, and of such good quality. We're also pleased that your order arrived within the expected delivery timeframe. Thank you for your recommendation—we truly appreciate your support and look forward to serving you again in the future!
First class service delivered in two…
First class service delivered in two days. Excellent chair at a great price. I will buy more thank you so much. I absolutely recommend this company for contemporary affordable furniture.
1 augustus 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you so much for your fantastic review! We're delighted to hear that you were impressed with our service and that your chair arrived quickly. It's wonderful to know you're happy with the quality, style, and value of your purchase.
We truly appreciate your recommendation and your kind words about our contemporary furniture. We look forward to welcoming you back and helping you find more pieces for your home in the future. Thank you for choosing us.
There is nothing to say unfortunately…
There is nothing to say unfortunately low quality of desk.
22 juli 2026
Antwoord van Furniture in Fashion
Thank you for taking the time to leave your review. We're sorry to hear that you were disappointed with the quality of the desk.
After carefully reviewing your order, we identified that there were some issues with the item. Our dedicated after-sales team responded promptly and offered replacement parts to resolve the matter. However, you decided to decline this option and confirmed that you would prefer to proceed with a collection and full refund.
Our team has now booked the collection with the courier. They will contact you directly once the route for your area has been finalised to confirm the collection date and time. Once the item has been collected and returned to our warehouse, we will process your full refund as quickly as possible.
We appreciate your patience throughout this process and apologise again for the inconvenience caused. If you have any further questions, our customer service team will be happy to assist.
Great quality
Great quality, easy assembly, quick delivery, expertly packaged and extremely good value .
22 juli 2026
Antwoord van Furniture in Fashion
Thank you so much for your fantastic review! We're delighted to hear that you were pleased with the quality of your furniture, found it easy to assemble, and that it arrived quickly and well packaged. It's especially rewarding to know you feel it offers great value for money. We truly appreciate your support and hope you enjoy your purchase for many years to come. Thank you for choosing us!
Good quality dining table
Bought a small size dining table. It's fairly a good quality stylish dining table with very reasonable price which was delivered on time. It was very easy to assemble.
22 juli 2026
Antwoord van Furniture in Fashion
Thank you for your great review! We're delighted to hear that you're happy with the quality, style, and value of your new dining table. It's also wonderful to know it arrived on time and was easy to assemble. We really appreciate your feedback and hope you enjoy your new dining table for many years to come. Thank you for choosing us!
Lovely modern stylish side table in…
Lovely modern stylish side table in high gloss white with a silver base and bands around the pillar of the table.
Packed well and easy to put together
Downside ...it took quite a while to arrive.
22 juli 2026
Antwoord van Furniture in Fashion
Thank you for your lovely review! We're so pleased to hear you're happy with your modern side table and that you found it well packaged and easy to assemble. It's great to know you love the high gloss finish and stylish design. We also appreciate your feedback about the delivery time and apologise that it took longer than expected to arrive. Thank you for your patience, and we hope you enjoy your new table for years to come!
Received the table and benches the…
Received the table and benches the other day. Managed to put together fairly easily. It looks absolutely fantastic and can’t believe the price of it. Looks expensive and well made. Thank you for a great piece of furniture
22 juli 2026
Antwoord van Furniture in Fashion
Thank you so much for your wonderful review! We're delighted to hear that you found the table and benches easy to assemble and that you're so pleased with the finished result. It's fantastic to know you feel it looks premium and offers great value for money. We really appreciate your kind words and hope you enjoy your new furniture for many years to come. Thanks again for choosing us!
Good customer service
Slight delay in delivery but I was kept well informed - no complaints - would use again.
22 juli 2026
Antwoord van Furniture in Fashion
Thank you for taking the time to leave us a review.
We're delighted to hear that you were pleased with our customer service and that our delivery updates kept you well informed throughout the process. We appreciate your understanding regarding the slight delay and are pleased to know it did not affect your overall experience.
Thank you for your recommendation, and we look forward to serving you again in the future.
Antwoord van Furniture in Fashion
Thank you for your wonderful review! We're delighted to hear that you had a positive experience and that our delivery updates kept you well informed throughout the process. We really appreciate your feedback and hope you enjoy your purchase. We look forward to serving you again in the future!
Failed to deliver
22 juli 2026
Antwoord van Furniture in Fashion
Thank you for your feedback. After carefully reviewing your order, we can confirm that the delivery was scheduled in line with the courier's planned route. Unfortunately, due to unforeseen circumstances, the driver was running slightly behind schedule. Delays can occasionally occur because of traffic, adverse weather conditions, vehicle issues, or other unexpected events.
Our records show that the delivery was refused when the courier arrived. As a result, the order was returned to our warehouse, and we issued a full refund to your original payment method.
While we always aim to accommodate our customers wherever possible, our couriers operate on carefully planned delivery routes with multiple deliveries scheduled each day. Unfortunately, it is not possible to rearrange a delivery for a customer-requested time on the day of delivery if the original delivery is refused.
We regret that your experience did not meet your expectations and appreciate your feedback.
I bought a beautiful halo dining table…
I bought a beautiful halo dining table from Furniture in fashion.. I am more than pleased with the beautiful table it is just lovely. Thankyou to the great staff at the Bolton site they were really great Thankyou so much
This was my third purchase from furniture in fashion and will and will definitely be looking again when I need something. Beautiful site . Many many thanks .
Kathy Colley
22 juni 2026
Antwoord van Furniture in Fashion
Thank you so much for your wonderful 5-star review!
We are delighted to hear that you are so pleased with your new Halo dining table and that it has met your expectations. It's also fantastic to know that our team at our Bolton showroom provided you with such a positive experience—we'll be sure to pass on your kind words to them.
We truly appreciate your continued trust in Furniture in Fashion. It means a great deal to us that this was your third purchase, and we're honored to be your choice for home furniture. We look forward to helping you find something special again in the future.
Thank you once again for your valued support and for taking the time to share your experience.
Antwoord van Furniture in Fashion
Thank you for taking the time to share your feedback.
Thank you for your feedback. We're pleased to hear that you found our service to be excellent value for money and that our customer service met your expectations.
Once again, we are very sorry for any inconvenience caused and sincerely apologise. We truly appreciate your understanding and your support, and we look forward to serving you again in the future.
Bought a High Gloss Kitchen Table & 2…
Bought a High Gloss Kitchen Table & 2 Leather Stools from Furniture in Fashion & they are Perfect to Compliment our New Kitchen.
Thanks to Anthony for his Help on this Purchase your Help was Much Appreciated.
16 juli 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you for your wonderful 5-star review! We're delighted to hear that your new high gloss kitchen table and leather stools are the perfect complement to your new kitchen.
We're especially pleased to know that after sales team member Anthony was able to assist you throughout your purchase. We'll be sure to pass on your kind words to him—I'm sure he'll be delighted to hear your feedback.
We truly appreciate your support and hope you enjoy your new furniture for many years to come. We look forward to serving you again in the future!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.