Have bought the Santiago lounge unit from this company recently. Cannot praise the company highly enough. Ordering straightforward, was contacted via email for confirmation followed by the expected de... Toon meer
Bedrijf heeft geantwoord
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Ordered office furniture over a month ago with a promised delivery date of 21-September 26 and still haven’t received it. Customer service is poor. They claim any managers only work 1hr a day and they... Toon meer
Bedrijf heeft geantwoord
Great company quick delivery . Quality furniture great customer service service. Always told when goods would arrive delivered by great team polite and helpful ..
Bedrijf heeft geantwoord
From the start of the sale till the end I was kept fully informed when my product would arrive , I was delighted with my purchase could not believe the care in which every item was packaged The quali... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Woonkamermeubilairwinkel
- ook in
- Badkamerinstallateur
- Lampenwinkel
- Meubelwinkel
- Slaapkamermeubilair winkel
Geschreven door het bedrijf
Furniture in Fashion Trademark : UK00003813849 Founded on 14th June 2007, by it's founder & CEO Asad Shamim, established one of the largest online furniture stores in the UK. As one of the largest online stores for modern & contemporary furniture, it’s become a one-stop shop for those looking for high-quality furniture for the home & office. With FIF, there’s a whole host of furniture available whether it’s for the home or the workplace. Offering office furniture to suit almost every budget, flexibility is offered with the large catalogue available. We have a major warehouse and showroom located in the up-and-coming town of Farnworth, Bolton BL4 9TP. Occupying over 60,000 square feet of area, the huge warehouse space allows us to store an array of bathroom furniture and more. This helps to initiate importing services across various countries. As of now, we’re one of the largest furniture stores for all products whether that’s bedroom furniture to living room furniture sets. The use of high-quality, German-manufactured items like outdoor furniture, for example, comes directly over to us from our 500,000-square-foot warehouse in Germany. A strong online presence has helped us grow over the years and expand our variety of furnishings, which includes lighting, to lift the mood of any space.
Contactgegevens
Causeway Mill ,14 Stone Hill Road, Express Trading Estate, BL4 9TP, Bolton, Verenigd Koninkrijk
- 01204792700
- support@furnitureinfashion.net
- www.furnitureinfashion.net
4,4
Uitstekend
4K reviews
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Very good
Very good, quality and affordable furnitures. My only challenge was the delivery company, i didn’t have the chance to choose my availability. We were forced to stay at home on the day the company chose as they said they only cover my area that day. I feel that’s unfair.
22 mei 2026
Antwoord van Furniture in Fashion
Thank you for your kind review! We're delighted to hear that you were happy with the quality, affordability, and overall value of our furniture.
We're sorry to hear about your delivery experience. We understand how frustrating it can be when the delivery schedule doesn't align with your availability. Your feedback is important, and we'll share it with our delivery partner as we continue working to improve the experience for our customers.
We truly appreciate your support and hope to serve you again in the future.
The table came on time as advised
The table came on time as advised. Building was straightforward but needed 2 people because of the weight. Very pleased with the table and fits in great with my decor. Just as advertised and worth the money.
22 juni 2026
Antwoord van Furniture in Fashion
Thank you for taking the time to share your feedback!
We're delighted to hear that your table arrived on time and that you're pleased with its quality and appearance. It's great to know it fits perfectly with your décor and that you found it to be excellent value for money.
We appreciate you mentioning that assembly is easier with two people due to the weight, as this will be helpful for future customers.
Thank you for choosing us, and we hope to serve you again in the future!
Worth a Look
First class and speedy delivery. The company was easy to purchase from and both Nick & Frank offered outstanding feedback and assistance to questions.
1 juli 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you for your wonderful review! We're delighted to hear that you were pleased with our first-class service and speedy delivery. It's especially great to know that Nick and Frank were able to provide the support and assistance you needed throughout your purchase. Your kind words mean a lot to us, and we truly appreciate your recommendation. We look forward to serving you again in the future!
Antwoord van Furniture in Fashion
Thank you for your feedback. We’re glad to hear everything was in order. If you need any further assistance, please don’t hesitate to contact us.
Really happy with service and product
Really happy with service and product, great quality. Would definitely recommend
17 juni 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that you're happy with both our service and the quality of your product. Your kind words and recommendation mean a great deal to our team.
We truly appreciate your support and look forward to serving you again in the future.
Brilliant service.
Brilliant service.
I got regular messages regarding dispatch and delivery. I even got a phone call in the day with a 2 hour window.
They delivered on time, no hassle, were kind enough to place the package where we asked.
Great service
100% recommended
9 juni 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you so much for taking the time to leave us such a fantastic review.
We're delighted to hear that you were happy with both our delivery updates and the overall service you received. It's great to know that the regular notifications, delivery time window, and the courier's assistance all contributed to a positive experience.
Your recommendation means a great deal to us, and we truly appreciate your support. We hope to serve you again in the future.
I am thrilled with my purchase and it’s…
I am thrilled with my purchase and it’s exactly what I needed. I had a minor issue with my order that was fast dealt with by Anthony In the support team and quite honestly, I’ve never been happier with a sale before.
30 juni 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you so much for taking the time to leave us such a wonderful review.
We're delighted to hear that you're thrilled with your purchase and that it was exactly what you needed. We're also pleased that Anthony was able to resolve the issue with your order quickly and provide the level of service you expected.
Your kind words and recommendation mean a great deal to our team. We truly appreciate your support and look forward to serving you again in the future.
This tv unit was a faulty item
This tv unit was a faulty item. Or returned that was sent to me. I contacted fif a few times. All they said was it was in original package so is not faulty !!! The holes were s rewed before and chipped . The screws were wrong size. The holes were bigger than screws. Thiey are a cheat and lier. Did not help me at all. I send lots of pictures they wouldn't consider. Never buy anything. Be careful because they are on ebay too. Sellig stuff. With fake Ai pictures
22 mei 2026
Antwoord van Furniture in Fashion
Thank you for your feedback.
Upon reviewing our records, we have identified that multiple reviews appear to have been submitted regarding the same order (Order No. 301030), including reviews from different accounts. As both reviews relate to the same transaction and customer experience, we respectfully ask that this be taken into consideration in accordance with Trustpilot's guidelines regarding duplicate reviews and multiple reviews relating to the same buying experience.
After carefully reviewing your order and our correspondence, we would like to clarify a few points.
We would also like to address the statements made in your review. We do not sell returned or faulty items as new, nor do we use "fake AI pictures" to advertise our products. Any such allegations are incorrect. We are also an established seller on eBay, where we have served many satisfied customers over the years and continue to maintain a strong reputation for both our products and customer service.
We acknowledge that there were initially some missing screws and a locking nut. As advised in our email dated 28 May 2026, these replacement parts had to be specially ordered from our supplier, and we informed you that delivery was expected within approximately 2–3 weeks. We are pleased to confirm that the replacement parts were received from our supplier on 26 June 2026 and will be dispatched on 29 June via DPD. Delivery is expected within the next two working days.
We would also like to clarify that we offered you the option of returning the item for a full refund. This was clearly communicated in our emails dated 26 May 2026 at 10:22:32 and 28 May 2026 at 15:13:14. As we did not receive any communication declining this option, we understood that you preferred to wait for the replacement parts rather than return the item.
While we understand your frustration regarding the delay, we respectfully believe that we provided reasonable solutions throughout the process, including both a full refund upon return of the item and replacement parts at no cost. As the replacement components had to be sourced directly from the manufacturer, the supplier's lead time was unfortunately outside of our direct control.
Our business has been trading since 2007, and we have successfully served thousands of customers. While we regret that your experience did not meet your expectations, we remain committed to resolving genuine issues fairly and professionally.
We are sorry that you remain dissatisfied and would still be happy to assist further if required. We have kept you informed throughout the process and remain committed to resolving this matter as quickly as possible.
We had a problem with the item we…
We had a problem with the item we bought. The problem was rectified very quickly and would definitely use them again.
8 oktober 2025
Antwoord van Furniture in Fashion
Thank you for your kind review. We are sorry to hear there was an issue with your item, but we are pleased to know that our team was able to resolve it quickly for you. We truly appreciate your understanding and support, and we look forward to welcoming you back again in the future.
Good Quality Furniture, Poor Delivery Timing
Ordering from Furniture in Fashion was easy and straightforward. The furniture arrived in good condition and the quality met my expectations. Communication throughout the process was excellent, with regular updates keeping me informed and advising when the items would be dispatched.
The only downside was the delivery service. I was given a three-hour delivery window and was notified that there would be a short delay. Unfortunately, the delivery arrived over two hours later than the revised time, which was disappointing and caused inconvenience.
Overall, I am happy with the product quality and customer communication, but the delivery experience could be improved.
20 juni 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you for taking the time to share your detailed feedback. We're delighted to hear that you found the ordering process easy, were pleased with the quality of your furniture, and appreciated the communication and updates throughout your order.
We sincerely apologise for the delay with the delivery and understand how frustrating this must have been. Your feedback regarding the delivery service is greatly appreciated, and we will share it with our logistics partner to help improve future deliveries.
Thank you for your understanding and for choosing Furniture in Fashion. We hope to have the opportunity to serve you again in the future.
Great product and great price.
Great product and great price.
Deliverd on time>
22 juni 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you for your wonderful review! We're delighted to hear that you were happy with both the quality of the product and the price. It's also great to know your order arrived on time. We truly appreciate your support and look forward to serving you again!
Good quality product reasonably priced…
Good quality product reasonably priced with quick delivery
8 juni 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you for your positive feedback. We're delighted to hear that you were pleased with the quality of the product, found it reasonably priced, and received it quickly. We appreciate your support and look forward to serving you again in the future.
Very easy to order and fast delivery…
Very easy to order and fast delivery side tables
10 juni 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you for your wonderful feedback! We're delighted to hear that you found the ordering process easy and that your side tables were delivered quickly. We appreciate your support and hope you enjoy your new furniture. We look forward to serving you again in the future.
Great all round
Easy to order online. Delivery was as promised & very quick. The chair I ordered is fab and great quality.
Had a request which was dealt with promptly. Everyone was polite and professional.
Thank you Frank in the support team, and also Anthony & Nick...excellent customer service.
20 juni 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you for your fantastic review! We're delighted to hear that you found the ordering process easy, received your delivery quickly, and are pleased with the quality of your new chair.
It's especially wonderful to know that your request was handled promptly and that our team provided polite and professional service throughout. We'll be sure to pass on your kind words to Frank, Anthony, and Nick—they'll be thrilled to hear their efforts made such a positive impression.
Thank you for choosing us, and we look forward to serving you again in the future!
Item exactly as described
Item exactly as described. Arrived quickly, and was simple to assemble.
13 juni 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you for your great review! We're pleased to hear that your item arrived quickly, matched the description perfectly, and was easy to assemble. We appreciate your feedback and are delighted that you had a positive experience with us.
Thank you for your support, and we hope to serve you again soon!
DINNER IS SERVED1717
CAPS.
I LIKE THIS STYLE OF CHAIR FOR THE EASY CLEAN FABRIC ,
CAPS.
I ORDERED FOUR TO COMPLEMENT MY EXISTING CHAIRS;
CAME VERY WELL WRAPED IN TWO PARCELS:-
SEATS IN ONE
LEGS IN OTHER.
[BE PREPARED FOR THE PACKAGING AND POLYSTYRENE]
17 juni 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you for your review!
We're delighted to hear that you like the style of the chairs and the easy-clean fabric. It's great to know they complement your existing chairs perfectly.
We're also pleased that the chairs arrived well packaged and organised across the two parcels, ensuring they reached you in excellent condition.
Thank you for choosing us, and we hope you enjoy your new chairs for many years to come!
Very nice table bigger then I thought…
Very nice table bigger then I thought but was worth the money
11 juni 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you for your wonderful feedback.
We are delighted to hear that you are pleased with your table and that it exceeded your expectations in terms of size and value. It's great to know that you feel it was worth the money.
We appreciate your support and hope you enjoy your new table for many years to come. Thank you for choosing us, and we look forward to serving you again in the future.
This company just like to get the money…
This company just like to get the money from customers and no after sale service and they give u all rubbish answears to get rid of u it has happened to couple of my family friends i will not advise people not deal with this company at all they r money grabbing so and so i am taking the matter to trading people hope the get heavy fine these company should get closed by trading beware of this company
29 mei 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you for your feedback.
Upon reviewing our records, we have identified that multiple reviews appear to have been submitted regarding the same order (Order No. 301030), including reviews submitted from different accounts. As both reviews relate to the same transaction and customer experience, we respectfully request that this be taken into consideration in accordance with Trustpilot's review guidelines regarding duplicate reviews and multiple reviews relating to the same buying experience.
We remain committed to resolving any outstanding concerns and encourage the customer to continue communicating with us directly so that we can work towards a satisfactory resolution.
After carefully reviewing your order and our correspondence, we would like to clarify a few points regarding this matter.
We acknowledge that there were initially some missing screws and a locking nut. As advised to you, the required parts needed to be specially ordered from the supplier. In our email dated 28 May 2026, we informed you that we expected to receive the parts from the supplier within approximately 2–3 weeks and that they would be dispatched to you immediately upon receipt. You agreed to this proposed resolution at the time.
We would also like to clarify that we offered you the option of returning the item for a full refund. This was clearly communicated in our emails dated 26 May 2026 at 10:22:32 and 28 May 2026 at 15:13:14. As we did not receive any further communication rejecting this option, we understood that you were satisfied with the agreed resolution and preferred to wait for the replacement parts.
While we understand your frustration regarding the delay, we respectfully believe that we provided clear and reasonable solutions, including both replacement parts and a return-for-refund option. If a customer chooses to wait for replacement components rather than return the item for a refund, the resulting supplier lead time is unfortunately outside of our direct control.
We would also like to clarify that all of our products are supplied in flat-pack form and require self-assembly. Customers may choose to assemble the item themselves or hire a third-party assembly service at their own discretion. In this case, we note that you hired an assembly service and subsequently provided us with an cost for £40. As stated in our Terms and Conditions, which were accepted at the time of purchase, we do not cover third-party assembly costs.
Finally, we would like to reassure readers that we have been trading since 2007 and have successfully served thousands of customers. The vast majority of our customers are satisfied with both our products and our after-sales support, and we always strive to provide fair and reasonable resolutions whenever issues arise.
We are sorry that you remain dissatisfied and would still be happy to assist further if required. We would also like to provide an update regarding the replacement parts. As advised in our email dated 28 June 2026, we are currently awaiting delivery from our supplier, which is expected to arrive within approximately the next week. Once the parts are received, they will be dispatched to you without any further delay. We have kept you informed throughout this process and continue to work towards resolving the matter as quickly as possible.
Antwoord van Furniture in Fashion
Thank you for your kind feedback.
We’re really pleased to hear that you are happy with your items and that they were delivered quickly. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.
We look forward to serving you again in the future.
Purchased a Momo coffee table from…
Purchased a Momo coffee table from them. On delivery the package was missing dowels (not such a big deal as i could get them locally) as well as having 2 wrong parts- which was a major issue as this meant the table couldn’t be made (it comes flat pack). I’ve bought many flat pack items in my time but never had wrong parts supplied. After informing the company that this wasn’t good i found their attitude in email communication to be poor (they only deal with you via email for issues with products).
A good company would offer to send the replacements as a matter of urgency so the customer isn’t inconvenienced further due to their error, but this company asked me to wrap up the wrong parts and send them images to prove the items could be returned to them. This was on top of already having sent them pictures of the wrong parts etc.
I eventually got the replacement parts and was able to make the table. I found their customer services to be of a poor standard and doubt I will be purchasing anything from them again.
5 juni 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you for your feedback.
After carefully reviewing your order, we would like to clarify that replacement parts were provided promptly as part of our customer care process. To ensure that the correct replacement components were identified and dispatched, we requested photographs of the incorrect parts. This is a standard procedure, as we are unable to accurately assess or resolve part-related issues without proper images and supporting information.
For this reason, communication was handled via email, allowing us to maintain a clear record of the issue and provide an accurate and efficient resolution. Our intention was never to cause inconvenience, but rather to ensure that the correct replacement parts were supplied and that the matter was resolved effectively.
We are pleased that the replacement parts were received and that you were able to successfully assemble your coffee table. We understand that receiving incorrect parts initially was frustrating, and we apologize for that inconvenience. However, we are confident that the issue was resolved within our standard service timeframe and with the appropriate outcome.
We value all customer feedback and continuously strive to improve our products and services. The majority of our customers are happy with both their purchases and our after-sales support, and we remain committed to providing timely and effective resolutions whenever issues arise.
Thank you for your business, and we hope you enjoy your coffee table.
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