Received this large sideboard flat packed. There was an issue with the instructions on line. I rang the company, they answered straight away, a man called Anthony emailed me a new set of instructions... Toon meer
Bedrijf heeft geantwoord
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Have bought the Santiago lounge unit from this company recently. Cannot praise the company highly enough. Ordering straightforward, was contacted via email for confirmation followed by the expected de... Toon meer
Bedrijf heeft geantwoord
AVOID AT ALL COSTS I recently purchased a lovely looking sideboard from Furniture in Fashion, in a light wood with a white marble top. I unfortunately received a dark wood sideboard wit... Toon meer
Bedrijf heeft geantwoord
From the start of the sale till the end I was kept fully informed when my product would arrive , I was delighted with my purchase could not believe the care in which every item was packaged The quali... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Woonkamermeubilairwinkel
- ook in
- Badkamerinstallateur
- Lampenwinkel
- Meubelwinkel
- Slaapkamermeubilair winkel
Geschreven door het bedrijf
Furniture in Fashion Trademark : UK00003813849 Founded on 14th June 2007, by it's founder & CEO Asad Shamim, established one of the largest online furniture stores in the UK. As one of the largest online stores for modern & contemporary furniture, it’s become a one-stop shop for those looking for high-quality furniture for the home & office. With FIF, there’s a whole host of furniture available whether it’s for the home or the workplace. Offering office furniture to suit almost every budget, flexibility is offered with the large catalogue available. We have a major warehouse and showroom located in the up-and-coming town of Farnworth, Bolton BL4 9TP. Occupying over 60,000 square feet of area, the huge warehouse space allows us to store an array of bathroom furniture and more. This helps to initiate importing services across various countries. As of now, we’re one of the largest furniture stores for all products whether that’s bedroom furniture to living room furniture sets. The use of high-quality, German-manufactured items like outdoor furniture, for example, comes directly over to us from our 500,000-square-foot warehouse in Germany. A strong online presence has helped us grow over the years and expand our variety of furnishings, which includes lighting, to lift the mood of any space.
Contactgegevens
Causeway Mill ,14 Stone Hill Road, Express Trading Estate, BL4 9TP, Bolton, Verenigd Koninkrijk
- 01204792700
- support@furnitureinfashion.net
- www.furnitureinfashion.net
4,3
Uitstekend
4K reviews
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Lovely products
Lovely products. Easy to use website. Fast delivery. Great products. Great communication after order.
9 maart 2026
Antwoord van Furniture in Fashion
Thank you so much for your kind words! We’re delighted to hear that you had a great experience with our products, website, and delivery service. It’s especially wonderful to know that our communication met your expectations as well.
Your support truly means a lot to us, and we look forward to serving you again in the future!
Great furniture
Good website, good quality products at a great price. Delivery excellent.
9 maart 2026
Antwoord van Furniture in Fashion
Thank you so much for your wonderful feedback! We're thrilled to hear that you’re happy with the quality of our furniture, found great value in our prices, and had a smooth experience with both our website and delivery service.
Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again in the future!
Antwoord van Furniture in Fashion
Thank you for your feedback!
We’re delighted to hear that you’re happy with the product and that it was delivered quickly. Your support means a lot to us, and we look forward to serving you again in the future.
Antwoord van Furniture in Fashion
Thank you for your positive feedback!
We’re really pleased to hear that your order arrived on time and that the product met your expectations. Providing accurate descriptions and reliable delivery is something we always strive for.
We truly appreciate your support and hope to serve you again in the future.
Great company
Great company who kept me informed all the way from order to delivery
Cupboard is really strong once assembled but instructions are very small All the items in the instructions have numbers but there is nothing on the parts to identify them Easy to get parts confused
23 maart 2026
Antwoord van Furniture in Fashion
Thank you for your kind feedback!
We’re delighted to hear that you had a positive experience with our service and that you were kept informed throughout your order and delivery process. It’s also great to know that you’re happy with the strength and quality of the cupboard once assembled.
We appreciate your comments regarding the assembly instructions. We understand how frustrating it can be when parts are not clearly labelled, and we will certainly pass this feedback on to our product team to help improve clarity and make the assembly process easier for our customers.
Thank you again for your support, and we hope you enjoy your new furniture!
My grandparents bought a sofa from here…
My grandparents bought a sofa from here but the quality was awful and the fabric was loose. We took photos, videos, etc but the support team refused to help because they stated it was not considered a fault. They then wanted to charge £110 to come and collect the sofa without exchanging it/refunding.
Also, the sofa was delivered to them in 2-3 large boxes, which they disposed of because there was no space to store these. On the website it stipulates customers should return goods with the packaging ''if possible'', but this seemed to be an issue as well.
15 maart 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
We appreciate you taking the time to share your feedback and would like to clarify the situation further.
After carefully evaluating the order, we would like to confirm that this was a showroom purchase, and typically all showroom orders are handled directly by the showroom team. However, following your insistence, we stepped in to assist with your case. We requested images of the reported issues, and once received, these were forwarded to the supplier for assessment. The supplier has confirmed that the item does not have any manufacturing faults. We would also like to highlight that this supplier is one of our most trusted partners, and we have not received similar concerns from other customers who have purchased sofas from this range.
We understand that you are not satisfied with the product, and while we respect your perspective, this situation does not fall under a fault as per our policy. As previously communicated, we are able to arrange a collection; however, this would be subject to a collection fee. Additionally, items are required to be returned in their original packaging, as outlined in our terms and conditions. We appreciate that disposing of the packaging may have been due to space constraints, but this does make the return process more difficult.
We would also like to mention that we have provided clear explanations of the available resolutions in our previous responses. We note that you have continued to contact us regarding the same matter, and we kindly ask that you review our earlier replies. Should you wish to proceed, please respond to confirm how you would like to move forward within the options already provided.
We would like to reassure you that we have made every effort to resolve this matter in line with our terms and conditions. As such, we are unable to accept responsibility where a product is not faulty but is no longer wanted.
Utter garbage company and products
Utter garbage company and products. Parts missing out of box, contacted company and they didn’t want to know. (Although they will probably respond to this review saying otherwise.. don’t believe them). Stay away!
Update 1..
I did ask for a 10% discount on 2 occasions but no action was taken by yourselves. You ignored it. The 10% would not have covered the cost of the replacement parts anyway. I have the email I sent to you asking to initiate the discount. Please don’t lie.
Update 2.
The Email excuse is more nonsense. I accepted the discount offer on exactly the same email address as I ordered the item on.
Dreadful company. Bad customer service and products. Avoid!
3 november 2025
Review zonder uitnodiging
Antwoord van Furniture in Fashion
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
After carefully reviewing your order, we can see that an issue was reported on 03/11/2025 at 16:27, at which time you requested compensation. We responded the same day offering a 10% discount as a gesture of goodwill, and a reminder was also sent on 04 November 2025. Unfortunately, we did not receive a response from your side following these communications. As a result, we were unable to proceed further, as confirmation is required in order for us to implement any resolution.
We would like to reassure you that we always aim to resolve issues in line with our terms and conditions, and we make every effort to support our customers. However, we cannot be held responsible where we do not receive a reply, as this prevents us from taking the matter forward.
We would also like to add that the majority of our customers are satisfied with their purchases, our products, and the courier services we use.
That said, we would still welcome the opportunity to assist you. Please contact our after-sales team at support@furnitureinfashion.net, and our dedicated support team will be happy to review your case and work towards a resolution upon receiving further correspondence from you.
We have now received a reply from you with different email address, rather than the one registered with your order, confirming acceptance of the discount. As we did not receive any confirmation previously, we will now proceed to initiate the refund process.
Antwoord van Furniture in Fashion
Thank you so much for your fantastic feedback! 😊
We’re really glad to hear you had a great experience. Your support means a lot to us, and we look forward to serving you again!
Very polite & helpful delivery drivers…
Very polite & helpful delivery drivers & furniture is beautiful 🤩🤩🤩🤩🤩
24 maart 2026
Antwoord van Furniture in Fashion
Thank you so much for your kind words! 😊
We’re delighted to hear that our delivery drivers were polite and helpful, and that you love your furniture. Your feedback truly means a lot to us—enjoy your beautiful new pieces!
Very good service lovely sofa well…
Very good service lovely sofa well priced good quality
24 maart 2026
Antwoord van Furniture in Fashion
Thank you for your lovely feedback! 😊
We’re so pleased to hear you’re happy with the service and that you love your sofa. It’s great to know you found it well priced and of good quality—enjoy!
Excellent tv stand with drawers.
Excellent product. Looks even better in real life. So well machined. Everything fitted perfectly.
3 maart 2026
Antwoord van Furniture in Fashion
Thank you so much for your fantastic feedback! We're delighted to hear that you’re pleased with the TV stand and that it looks even better in real life. It’s great to know everything fitted perfectly and met your expectations in terms of quality and finish.
We truly appreciate your support and hope to serve you again soon!
Exceptional Customer Service
I was kept fully informed regarding delivery timescales due to the items ordered coming from Germany.
The goods arrived extremely well packaged & in first class condition. Adam particularly was very helpful diverting my delivery due to a holiday. I would certainly use this company again.
12 januari 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you so much for your wonderful feedback! We're delighted to hear that you were kept well informed throughout the delivery process and that your items arrived safely and in perfect condition.
It's especially great to know that Adam was able to assist you with redirecting your delivery—he’ll be pleased to hear your kind words.
We truly appreciate your support and look forward to serving you again in the future!
Console table
Very good , arrived on time was really easy to put together. I’m very satisfied. I’m waiting to order the Lamp tables to match.
24 maart 2026
Antwoord van Furniture in Fashion
Thank you so much for your wonderful feedback! We're delighted to hear that your console table arrived on time and was easy to assemble. It’s great to know you’re very satisfied with your purchase.
We look forward to assisting you with the matching lamp tables—please don’t hesitate to reach out when you’re ready to order!
Value for money.
Value for money.
Easy to order anddelivered on time.
All in all a very nice experience.
23 maart 2026
Antwoord van Furniture in Fashion
Thank you so much for your kind words! We're delighted to hear that you found great value for money and had a smooth ordering experience. Ensuring timely delivery and overall customer satisfaction is always our top priority. We truly appreciate your feedback and look forward to serving you again soon!
Absolutely fantastic company and the…
Absolutely fantastic company and the quality of the the furniture is excellent. Anthony from the support team was very good and dealt with a slight issue which was rectified straight away.
Will definitely use this company again in the future.
26 maart 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you so much for your wonderful feedback!
We’re absolutely delighted to hear that you’re pleased with the quality of your furniture and your overall experience with us. It’s especially great to know that Anthony from our support team was able to assist you promptly and resolve the issue to your satisfaction — we’ll be sure to pass along your kind words to him.
Your recommendation truly means a lot to us, and we look forward to serving you again in the future!
Love my table delivery was quick very…
Love my table delivery was quick very happy and very helpful thankyou
17 maart 2026
Antwoord van Furniture in Fashion
Thanks so much for your kind words!
We’re delighted to hear that you love your table and that the delivery was quick. It’s great to know our team could be helpful too—that means a lot to us.
If you ever need anything else, we’re always here to help. Enjoy your new table!
Nice product as described
Helpful people. Table as described. Good value for money and really pleased with the product. Nice quality and looks nice . Delivery men contact 30 mins before delivery. All good with the experience. Would shop with Furniture in Fashion again.
26 februari 2026
Antwoord van Furniture in Fashion
Thank you so much for your kind feedback!
We're delighted to hear that you're pleased with the quality and value of your table, and that it met your expectations. It’s also great to know our delivery team kept you well informed and provided a smooth experience.
Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again in the future!
I recieved a phone call after ordering …
I recieved a phone call after ordering that it had sold out and we will enform you when it arrives and an estimated time for delivery. I thought that this is really good customers service. I recieved the product was happy with the build and quality.
18 maart 2026
Antwoord van Furniture in Fashion
Thank you for sharing your experience!
We’re really pleased to hear that you appreciated the update call regarding your order — keeping our customers informed is very important to us. It’s also great to know that once your product arrived, you were happy with its build and quality.
Your feedback means a lot, and we’re glad we could provide a positive experience from start to finish. We look forward to serving you again in the future!
This was our first time using furniture…
This was our first time using furniture in fashion.. My partner assembled our new dining table today & we couldn't be happier. We will be purchasing the matching marble coffee table now we know it's a reliable and reputable company. The table was very well packaged and carried into the house by the delivery men Recommend to all. Happy customer
12 maart 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you so much for your wonderful feedback!
We’re thrilled to hear that your first experience with us was such a positive one. It’s great to know that you’re happy with your new dining table and that everything from packaging to delivery met your expectations.
We’re especially pleased to hear you’re considering the matching marble coffee table — we’re confident you’ll love it just as much! Your recommendation truly means a lot to us.
Thank you again for choosing us, and we look forward to serving you again soon.
Antwoord van Furniture in Fashion
Thank you for your feedback!
We’re delighted to hear that you’re happy with the quality of your table and found it to be great value for money. Providing well-made products at reasonable prices is something we always strive for.
We truly appreciate your support and hope to serve you again in the future!
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