Futons 247 Reviews 

376
•
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I bought the Japan bed by Karup and a mattress to replace the low futon bed I had previously. I love the design of the bed, it's efficiently designed from beautifully grained wood. The mattress is ver... Toon meer

Beoordeeld met 5 van de 5 sterren

Peter helped me greatly with delivering my futon quickly and without hassle. The product itself is great and the email responses extremely quick. I have nothing at all to complain about

Beoordeeld met 5 van de 5 sterren

The futon mattress I have just purchased is superb. Good quality and just what I was looking for. Customer service also superb.

Beoordeeld met 4 van de 5 sterren

Our new Skandi futon looks lovely and has been a nice addition to our guest room. It was easy to put together and functions well. It is comfortable to sit on and is a good size. The quality is great t... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Meubelwinkel
  2. ook in
  3. Beddenwinkel
  4. Futonwinkel
  5. Vurenhouten meubelenzaak
  6. Zitbankenwinkel

Over Futons 247

Geschreven door het bedrijf



About Futons 247

Futons 247 is the internet trading site of The Futon Shop Limited. We are a family company, based in Plymouth, Devon, and have been working with futons and sofa-beds since 1994.

We offer a large range of futons and futon mattresses plus tatami mats and sofa-beds from Danish brands Innovation Living and Karup Design. We can deliver our products throughout the UK and back it up with a commitment to customer service.

Our Mission

Our company has 3 main aims: quality products, amazing service and great value for money! Our aim is to focus on the traditional aspects of futons and we work hard to ensure that all of our products are a high standard. We want our customers to get many good years out of their purchase and to tell all their friends too!

Shop at Futons 247
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Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

376 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 66% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,8

Alle reviews

(376)

52 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

All Round Excellence

Excellent customer service. Swift delivery. Very high quality products and a UK company which is always a bonus. I couldn't be happier. Thank you Futons247.

28 april 2026
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Antwoord van Futons 247

Hi Sandra
Thanks for coming back to us and leaving a review, all appreciated as ever. I appreciate you seeking us out as a UK business too, it's important we all support UK made items these days.
Regards, Peter @ The Futon Shop

Beoordeeld met 5 van de 5 sterren

Fantastic customer service

Fantastic customer service. Great to speak to the same person in a small company .
Very accommodating re delivery times.

28 april 2026
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Antwoord van Futons 247

Hi Aziza
Thank you, we do try to maintain good 'human to human' conversation! We may not get it right every time but we always try!
Peter

Beoordeeld met 5 van de 5 sterren

Delivery flawless and great product

Delivery flawless and great product. Good nights sleep at last. Also love the colour.

28 april 2026
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Antwoord van Futons 247

Thanks Pat, appreciate your review. In particular it's good to hear delivery was spot on and, most importantly, you love the colour!
Peter

Beoordeeld met 5 van de 5 sterren

Great experience overall

Great experience overall. They contacted me beforehand to arrange a convenient delivery day. The item was securely packaged and works brilliantly. Well worth the money.

24 februari 2026
Review zonder uitnodiging
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Antwoord van Futons 247

Hi Melanie - thank you for taking the time to leave a review, we really appreciate it

Beoordeeld met 5 van de 5 sterren

Everything was great

Everything was great. They phoned beforehand asking which day id like my delivery. Product was wrapped well and product itself is brilliant. Worth the investment

13 februari 2026
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Antwoord van Futons 247

Hi Sara, we're thrilled you love your product! Thank you for your review.

Beoordeeld met 3 van de 5 sterren

Mixed opinion

I liked the product. Delivery was swift and efficient. However the colour was completely different to the one I ordered, which was disappointing. I rang to discuss but got no response.

13 februari 2026
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Antwoord van Futons 247

Hi Julia
Thank you for your review but sad to hear about your situation with the colour. I don't have any record of this so please feel free to come back to me via email should you wish to remedy this issue.
Peter @ The Futon Shop

Beoordeeld met 5 van de 5 sterren

Bought one to replace mine of over 25…

Bought one to replace mine of over 25 years
A perfect replacement quality materials and manufacturing
Thanks

13 februari 2026
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Antwoord van Futons 247

Hi John - a futon man through and through! May this one serve you for another 25 years! Thank you for using Futons247 x

Beoordeeld met 5 van de 5 sterren

Good quality futon

Arrived as scheduled. Comfortable to sleep on. Quality seems very good.

13 februari 2026
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Antwoord van Futons 247

Thank you, Anna!!

Beoordeeld met 5 van de 5 sterren

Excellent service

Very helpful and an excellent product

13 februari 2026
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Antwoord van Futons 247

Thank you for 5 stars!

Beoordeeld met 5 van de 5 sterren

Stunning bed frame

Stunning bed frame, and the staff was lovely to speak to!

16 december 2025
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Antwoord van Futons 247

Hi Emmanuelle, thank you for your kind words about our staff. We'll be sure to pass them along. Enjoy your new bed!

Beoordeeld met 5 van de 5 sterren

Professional service and quality comfy mattress so far

Ordered a single futon mattress for my oak bed frame. Due to personal circumstances, I had to upgrade it to double size futon mattress. I contacted the company two days after my initial order and they changed my order to double size futon mattress and I paid the extra cost on the phone. I spoke to a gentleman called Peter and he answered all my questions with professionalism. I received my futon mattress yesterday and slept on it for the first time last night. It was a comfortable sleep. So far every thing good, Though I will have a better opinion after using it for few months. I do recommend this company.

23 december 2025
Review zonder uitnodiging
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Antwoord van Futons 247

Hi Z, thank you for leaving such a thoughtful review, especially regarding your kind words about Peter - we'll be sure to pass them along. Enjoy your new mattress x

Beoordeeld met 5 van de 5 sterren

Very nice extra thick Monk Futon…

Very nice extra thick Monk Futon bedroll futon, prompt delivery, all straightforward and very happy with everything, as I was when bought a smaller futon from them years ago.

18 december 2025
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Antwoord van Futons 247

Hi Joe, thank you for buying from us again and for taking the time to leave a review!

Beoordeeld met 4 van de 5 sterren

A Good Quality and Comfortable Futon

Our new Skandi futon looks lovely and has been a nice addition to our guest room. It was easy to put together and functions well. It is comfortable to sit on and is a good size. The quality is great too. The only reason we didn't give it 5 stars is because the natural colour looked more oatmeal on the colour chart whereas it's almost white in reality, which is lighter than we would have liked and it does mean that it will show any marks more easily.

16 december 2025
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Antwoord van Futons 247

Hi Joanna, thank you for taking the time to leave such a detailed review. We're thrilled you love your Scandi futon, though we're also sorry that the colour isn't 100% what you wanted. If you order from us again at any point, we'd be happy to send fabric samples so we can make a perfect match next time!

Beoordeeld met 5 van de 5 sterren

A great place to find the right futon

Excellent advice from Futons 247 led us to choosing a futon and tatami mats that suit us perfectly. Replacing our bed with the right futon has improved the quality of our sleep and helped with my long term back problem. A great quality product, handmade by a small, friendly company who are great to deal with. I can highly recommend switching to a futon and these are the people to guide you through the process.

27 november 2025
Review zonder uitnodiging
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Antwoord van Futons 247

Hi Simon, thank you for writing such a thorough review and for your recommendation! Keep sleeping!

Beoordeeld met 3 van de 5 sterren

Good customer communication but not able to use

The communication and delivery were both excellent. Unfortunately, the cotton mattress caves in when in use and it is so hot, I couldn’t sleep. So it is now unused and occupies my room. Not sure what to do with it. Such a waste.

7 april 2025
Beoordeeld met 5 van de 5 sterren

I was very well advised on the product…

I was very well advised on the product that most suited my needs. I then ordered the wrong size and they double checked with me and corrected my order !! The mattress arrived and I am very happy with it. If I need anything else futon related this will be my first ( and probably only) stop. I can't recommend them enough.

14 november 2025
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Antwoord van Futons 247

Thank you for the recommendation, Adrian! It's made our day!

Beoordeeld met 5 van de 5 sterren

Great customer management

There was a delay completely out of the control of the seller but they kept me updated at all times. When it did arrive it's exactly as described and good quality

14 november 2025
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Antwoord van Futons 247

Thank you for 5 stars, Geof

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