Futons 247 Reviews 

There was a delay completely out of the control of the seller but they kept me updated at all times. When it did arrive it's exactly as described and good quality

Tatami Mat Purchase Review

I’m genuinely impressed with my Tatami Mat purchase. From the moment I ordered, the communication was on point — clear, timely emails updating me on delivery times, no guessing, no chasing. That alone already set the tone.

When it arrived, the packaging was solid and secure. No dents, no damage, no loose corners — just neat, clean, and protected, exactly how you want something like this to turn up.

The mat itself is high-quality, firm yet comfortable, with that traditional feel that instantly grounds the room. Overall, smooth process, great service, and a product that actually lives up to the expectation. Would definitely recommend.

I really appreciate the friendly, personal service and fantastic quality futons.
Thank you

Phenomenal customer service experience. Some of the items I ordered were delayed for quite a while due to the manufacturer. This delay ultimately meant that by the time I received the order, a manufacturing error meant that I needed to return some of the items. Peter made that process incredibly seamless and was an excellent person to work with throughout the process. Will absolutely order from here again based on this positive experience.

On time delivery. Kept in contact from time of order. Good quality futon.

Totally helpful and responsive
Great product and service

Second purchase, good customer service, and obviously happy with the products!

Excellent communications and delivered exactly when they said.

Very happy with my purchase, wanted hard matress made from natural materials and I got it. Great communication and care. Thanks a lot.

Excellent customer service…

We went for the futon mattress for our guest bed and it’s a fab product! Firm and supportive without being bullet hard, providing a great nights sleep to all our guests who have tried it. Just a shame about the grumpy delivery operative.

I bought a replacement futon mattress, lovely colour and very good quality. Very comfortable to sleep on

We're very pleased with the Cocoloc futon mattress we chose. It is pleasantly firm and comfortable.
We chose the delivery with 2 person courier who delivered the mattress up to the bedroom up narrow and twisty stairs + took the old mattress downstairs.
Peter from Futon 247 responded promptly to our queries.

Great quality Futon, soft but nice and firm, arrived as expected, was kept in the loop as to how long it would take, and I was contacted near the day so I made sure I was in to receive it.

Nice product, single futon. fabric seems sturdy and durable. My teen son says it is much nicer to sleep on, his back feels better.

Absolutely impeccable customer service. Great communication and our mattress arrived on time. Mattress is premium quality and very comfortable. Can't recommend Futons247 enough. Great company. Will definitely be using them again.

Lovely comfortable futon sofa bed, well made and worth every penny. Great communication throughout and would not hesitate to use this company again in the future.

Pleasure to deal with and very helpful. Great quality product.