GAP Reviews 236

Quality service from this place . Definitely be doing business in the future & can highly recommend

A new plastic supplier to the glazing trade opened up in Kettering called Gap only a few doors down from the regular supplier I've been using for years, one day my supplier didn't have a certain item in stock that I required, so had no choice but to walk a few doors down to the new supplier to see if they had it in stock which they did, at first glance the staff seem to be friendly and helpful, I also asked for a quote on 2 French doors which they told me they will email me the quotes, they also asked me where I normally get my supplies from, I told them I've used the company up the road for years and I have a 30 days account there, the staff offered to price match and also can get me setup on a 30 days account,sounded all good to me, they offered to email me a credit application form which I did receive, was a lengthy form, asked me all the questions as to how long been trading, bank details and 2 trade references which was all provided and submitted, next day I got a email from Gap credit control with the outcome of my application, wasn't good news as they informed me that I need to have spent in the region of £1000 with them before they could consider my application, this was very annoying as i never had these issues with any of the other companies who i hold accounts with in the area. This was not explained to me by the staff on the initial contract with them, Instead the staff totally misled me and wasted my time and made me providing personal details. I have been trading since 1985 without any financial issues, I also explained all this to the staff in the shop and was told they will look into it, so far i've had no response regarding this issue or the quotes for the 2 French doors they promised me, my advise best to stick to a reputable company and avoid being misled from these clowns.

Poor service huge wait times. Promised deliveries and then they don’t appear. Damaged handles still not replaced. Me and my partner have been trying to do garden room and decking- my son ordered the bi fold doors. It’s been nothing more than frustrating and disappointing and no one actually cares. So another weekend I can’t have the roof put on my garden room due to incompetence and lack of customer service

Avoid This Company – Complete Waste of Time and Energy

I strongly advise against using this company. My experience has been nothing short of frustrating and disappointing.

Jason and Justin appears completely disorganised and uninterested in providing even basic customer service. No one seems to check whether parts are actually in stock before scheduling delivery, and when the items do arrive, they're often incomplete — making installation impossible. I've repeatedly received doors with missing or incorrect components, and each time, it causes unnecessary delays and wasted time.

To make matters worse, there’s never any clear communication about delivery dates or what to expect. You're left chasing them for updates, only to get vague answers or none at all.

If you value your time, money, and peace of mind, avoid this company at all costs. It’s just not worth the hassle.

Bought some guttering from this company at GAP Gateshead and it’s quality is outstanding …staff were very helpful and knowledgeable..10/10

The guys at the oldham branch was very helpful

Danny Ryan and Reece really helpful and patient good guys

Great knowledge at the trade counter and a friendly service.
Price was also very reasonable.
Will be back when required.

Just the lads an how friendly an helpful an Dow to earth they are can’t do enough for ya at the Sheffield branch Wayne an swizzle top lads

Thankyou so much in telling us about your product.

Ken is a very knowledgeable and professional Manager and runs a great Team of workers that all go the extra mile on customer service.

Highly recommend the March Branch.

Big Skies Camp Site (March)
UKPPG

Dealt with Jenny and she was very helpful, friendly and patient. Jenny didn’t just put my order through, she used her experience and questioned some items that were missing, if she hadn’t we wouldn’t have been able to finish the job. Thanks Jenny

Our experience at gap wouldn’t be the same if it wasn’t for sara kershaw & lee. They go above and beyond to resolve any problems we come across and make our job easier running our company.
Thank you for your continued fantastic customer services.

Jamila has been fantastic 🙏 always getting me the best price and always available when I have a question. Highly recommend 🙌

great experience dealing with Scott young from Blackburn, very helpful, very responsive and great knowledge. makes it very easy to deal with gap

Great service, products and easy to deal with, Jamila is quick at quotes which is very helpful

The best thing about this service was the contact I had . Jamelia. Nothing was a problem, estimates back quickly . Any problems was there to help . Very polite and an asset to the company. 10/10 for her alone .

Claire is fantastic always helpful and gets everything sorted.
Great company but this young lady makes them great

Very helpful , knowledgeable and professional .

Deal with Claire on a regular basis brilliant service all ways helpful and excellent prices