Gateway - Everything Property Reviews 

I had a problem this morning and Mark Kleister was really helpful. He contacted the company that I needed to speak to and advised me of the progress of the call and when I should expect to be contacted which was really helpful.

Very friendly and reliable customer service from Chay when our front door was inspected.

Extremely disappointing experience with Gateway's management of the EWS1 process.

Our building's EWS1 certificate expired in November 2025. We were assured that a contractor had been appointed, work had already begun, and a new certificate would be ready within weeks. As a result of the delay, our property sale and onward purchase fell through, costing us thousands of pounds.

More than six months later, there is still no EWS1 certificate or clear completion date. Communication has been poor throughout, with repeated requests for updates met with vague responses and no meaningful information.

This is not just affecting us—many residents are unable to sell their homes because lenders require a valid EWS1 certificate. The lack of transparency, accountability and urgency has caused unnecessary financial loss and significant stress for leaseholders.

I would strongly encourage Gateway to improve its communication with residents and provide realistic, regular updates on matters that have such a significant impact on people's lives.

Kane Tomlin was friendly and sincere. He gave some good advice.

Kane Tomlin came to check the door. Sadly out of tolerance again :( but gave me good advice on how to fix it myself. Here's to hoping the rest of Gateway don't make me pay more and more each year for the service charge though.. 🫠

Just had my fire door inspection done by Kane Tomlin. Completed very professionally and was very knowledgeable. Gave fantastic advice on rectifying a very minor issue which was extremely helpful.
Really appreciated the help and advice.

Kane Tomlin - Great service!

Chay came to review the fire safety on the doors, he provided useful information following up with a detailed report

Che was super friendly and job was done in 5 minutes

Chay was very efficient and thorough. Spoke to me through it to make sure I understood what was required. Showed me what I would be sent through the post and confirmed who I could contact if I have further questions. Great service

chay was great checking my firedoor very informative

Kane Tomlin attended to check my door . Great service, advice given . Very professional. Highly recommend.

Kane carried out excellent work today checking the fire doors!

Kane Tomlin was helpfulness in the extreme. I thoroughly recommend him.

Chay He came to check my fire doors He arrived at the time I had requested; the visit went very smoothly and He was very friendly. Thank you very much, Anna.

They have been managing our building for over a year I believe. I was one of the few people that was telling to the other (many) residents to be patient and give Gateway time to familiarise themselves with the issues we have and prove their value. I have also never complained all this time despite lack of clarity on communications. This until recently when they asked to pay for faulty fire doors for our flats. We have escalated this to the relevant regulator as there were more than 20 (?) new-built flat doors in our complex that were found faulty. I am not an engineer but this seems a clear indication that there was something wrong when they were first installed. They did not want to examine this aspect and they are charging us (the leaseholders) instead. The regulator is following up.
Further to the above, we were left last weekend (for 3 days actually) without internet for the extraordinary reason that Gateway had not paid (or followed up with paying) a building electricity bill. Hard to believe this. My partner asked via email twice what happened and there has been no response whatsoever. Another resident shared a text by Gateway that they received, that’s how we know. The only information we receive from Gateway this past year or so is to pay bills. That’s all. We are so disappointed.

Kane Tomlin came for a fire door inspection, he was friendly and efficient.

Kane came today to our flat to inspect our fire front door. He was very professional and very friendly and helpful with all our questions. 5 star service.

So pleased with how my sale went. Communication via Emma was excellent. It all went so smoothly. Would definitely recommend.