Global Rent a Car Poland Reviews 

Awful company. Stolen money

I have used Flex / Global dozens of times. Everything was always in the best order. Unfortunately, the situation on May 19, 2022 made me say goodbye to this company forever. Arriving with a family of four to Poznań at 23.00 with a paid reservation, I found out that they do not have a car for me. The gentleman at the reception desk did his best, but surprisingly, a nationwide company has no cars to hand over to the client. After a long search, I got a NOTE "Fiat 500" This is everything that the service man could do, which I emphasize, he tried very hard. However, this is not the end of my adventures with this rental. The next day, calling the headquarters, I heard an apology and information that I can go to exchange the car for one that I should get right away. Going to the company's branch 1.5h one way I found out that there was also a mistake, because the facility was not informed about the car's change in time. I do not recommend it and I will never use it again. I advise against everyone. Well, unless you want to know that despite paying for the reservation, there is no car for you. The company is crap

Poor Customer service. Aggressive and rude manager. Charged us to fill up the car even though it was full when we dropped it off and left the receipt in the car. BIG SCAM. Avoid this company at all costs. We questioned the manager as to why we had to wait for a member of staff to come to the desk for over 40 mins. He turned aggressive and threatened to cancel car hire if we did not shut up. He ordered us to sit down and wait or no car. Never use this company again. Update. Received email to explain how they scammed me over the fuel but no explanation about our treatment from the manager. Company could not care less. They could have been honest and just sent a message stating"tough".

Overall the customer experience felt like an organised scam.
1. On arrival I was told that the payment portal does not work. Instead I could provide my card details including my security code on the back of my card and they would text it to their head office to hold the deposit.
2. I was told that the card would need to have my full name (full both name and surname which is typical only to Polish bank cards). As my cards are English and we all know they only have initials and the Surname - I was told that they would not be able to hold the deposit and instead I would need to pay upfront for the full or half tank of petrol and buy their insurance as well (that is where I have already paid for a full insurance through Holiday Extras).
FYI - he said he would only calculate it for half the tank and instead charged me for the full tank which looks like it is non refundable.

Literally lie after lie and as you would expect no cancellations are possible.
He even told me to my face that otherwise it would be of no benefit to them.
The very next customers were calling the police to come to the airport and sort them out.

I rented car from “global”when I booked my ticket ( my first time, usually my husband is the one who rents the car). I haven’t sign any contract just filled out a form, and I payed extra for insurance. When we arrived in Poland it was around 10:20am, we were waiting outside office till 11am, when salesman finally arrived he asked me for credit card ( which I don’t own), my husband offer his credit card but salesman didn’t accept it and told us that need to be a card in my name, because I was the one who signed the agreement ( I haven’t signed anything just filled out a form), basically he forced us to buy another insurance ( via global the one what we bought online isn’t valid), and we have to pay for full petrol- which we only used a quarter of. We payed extra 500 polish złotych, on the spot. The salesman was very rude and arrogant, he didn’t even show where car is parked just said where to find it. For sure I will never ever rent car from this company. I feel very embarrassed that my husband experienced polish attitude straight after coming first time to Poland. Honestly if someone read this Don’t Rent Car from Global!!!

Polecam! Sprawna obsługa, wszystko zgodnie z ustaleniami. Tak to sobie wyobrażałam :)!

Buongiorno….
Ho noleggiato una macchina all’aeroporto di Katowice per sette giorni (già pagata da mesi con l’aggiunta dell’assicurazione supplementare) atterro in ritardo e la macchina non c’era più….Ripeto, GIÀ PAGATA DA MESI….Sono dei LESTOFANTI, IMBROGLIONI E DISONESTI….Mi hanno proposto un’altra auto quasi al triplo del prezzo che avevo pagato….Mi sono dovuto rivolgere ad un altro noleggio, fortunatamente onesti, ora pretendo immediatamente il rimborso, diversamente sarò costretto a rivolgermi ad un legale….Imbroglioni , sono su tutte le furie!!!!

I rent a car between 02-06 May, 2022. "Global Rent a car"
Yesterday, 10.05.2022, 4 days after I returned the car, a man from "Global rent a car" called me and asked how was the rent and if i'm satisfied. I said yes, so he asked me to put a good feedback for the company within the link he sent me a minutes before. and i did.
today, he sent me a smoke penalty 520 zt (poland) !!!

But I have never smoke in my all life !!!

I can't think about any other explanation than I have been scammed !
I feel very insulted now! I demand you to fix the mistake !
please refund me with the 520 zt !

booking number: 745809382

Nie polecam. Przylot do Poznania, auto zabukowane od 16. Biuri czynne caly dzien. Ladowanie opoznione przez pogode. Poszedlem po odbior ok 17:10 i dowiedzialem sie ze skasowali mi booking poniewaz trzymaja go tylko godzine. Zaplacona zaliczka posrednikowi £20 plus miala byc doplata £50 na miejscu. Nowy booking skasowali £160. Dodatkowo skasowali mnie za pelny zbiornik paliwa. Korzystaja ze nie za bardzo jest wybor na ostatnia chwile. Oddzial w Poznaniu 1*

Poza niewielkim zamieszaniem z modelem zarezerwowanego auta jestem zadowolona z wynajmu i obsługi. :)

Po odebraniu kluczyków i opłaceniu musiałem czekać na protokół odbioru auta około 30minut,ponieważ jak twierdził pracownik przychodzi na maila.Po sprawdzeniu auta okazało się ,że samochód jest w bardzo złym stanie (powłoka lakiernicza) nie było miejsca bez wgnieceń ,rys etc.Po jednodniowym wynajmie zwróciłem auto zatankowane,bez dodatkowych uszkodzeń oraz czyste jednak otrzymałem email od firmy ,że niestety zwróciłem auto brudne w środku w związku z czym firma obciążyła moją kartę kwotą 60zł za sprzątanie.Auto przejechało około 20km przez 1 dzień jeździłem nim tylko ja i nie ma mowy o jakimkolwiek zabrudzeniu samochodu.Ale firma musiała sobie zarobić dodatkowe pieniądze.Podejrzewam ,że powodem musiało być to ,że pracownik próbował mi usilnie sprzedać dodatkowe ubezpieczenie na które się nie zgodziłem.W każdym razie po raz ostatni brałem samochód w tej firmie.Do wszystkich potencjalnych klientów tej firmy lepiej dołożyć parę złotych więcej niż dać się oszukać takim złodziejom.
Nieuczciwi naciągacze!

Minus leider nicht möglich.
Wenn man sich so richtig betrogen und unhöflich behandelt fühlen will, das perfekte Unternehmen.
Haben über die Wizzair Seite den Link zu Global Rent gewählt. Einen SUV für den 02..04.22 in Danzig bestehlt mit kompletter Versicherung und auch bezahlt/abgebucht.
Bei Ankunft früh Morgens mit Frau und Kind und zwei großen Koffern, die lapidare Auskunft der Filiale am Flughafen Danzig, wir haben den Wagen nicht. Kein sorry oder irgend eine Entschuldigung. Ich spreche leider kein polnisch, mir wurde nur ohne ein Hauch des Bedauerns gesagt ich müsse einen anderen Wagen nehmen. Ich teilte der Dame von Global Rent a Car mit, dass mein Schwiegervater noch zusteigen wird für die Rückfahrt auch mit Gepäck.
Antwort: Es ist nur noch einen Audi A3 da, meine Kreditkarte (die gleiche mit der ich im Internet alles bezahlt hatte) wir nicht akzeptiert und eine Umbuchung des bezahlten Mietpreises/ der Versicherung geht nicht.
Dann kamm ein Bombenalarm, alle raus aus dem Flughafen. Meine Frau hat inzwischen auf polnisch versucht bei anderen Vermietern kurzfristig einen Wagen zu bekommen, leider ohne Erfolg.
Meine Frau hat es nochmal auf Polnisch in der Global Rent Filiale versucht, da ich anfing an meinem Englisch zu zweifeln.
Letztendlich haben wir den Wagen mit Versicherung im Internet bestellt und bezahlt, aber nie erhalten, auch nach einer Woche keine Erstattung, keine Entschuldigung. Vor Ort einen winzigen A3 und eine neue Versicherung gemietet. Die Tankfüllung mussten wir vorab mit 400 zloty bezahlen, egal ob wir den Sprit verbrauchen oder nicht.

Standard Antwort, eine Beschwerde dort hat zur Folge, dass weitere Dinge (Tankfüllung) erneut bezahlt werde sollen. Wir übergeben den Vorgang unserer Rechtschutzversicherung.

Des escrocs j'ai voulu loué une voiture chez eu au Maroc à Fès en passant par bsp auto un opérateur en France avec une heure bien précise sur mon contrat de location ils mon encaissé mon payement et mon demande 50 euros en plus si je voulais avec la voiture du chantage j'ai fini a pied a fuir éviter cette agence des escrocs fini

Ja, ich habe das Auto bekommen und bin damit gefahren. Alles einwandfrei, aber das leisten auch die anderen Autovermieter. Das Problem fängt dann an, wenn man das Auto zurückgibt. Die Kaution wird nicht zurückgegeben (trotzt einwandfreien Rückgabeprotokolls) und es gibt keinen Ansprechpartner weder per Telefon (endlos lange Wartezeit und am Ende doch nichts...) noch per E-Mail (die nicht zugestellt werden kann)

This company charged me a $40 service fee for processing a 10$ toll

Horrible experience. I booked through Booking.com and opted to not pay for the insurance. When I arrived at the airport to pick up the car, I was told that they could not rent to me unless I paid for full coverage. I had no choice because I had to get to my hotel an hour away. I was also charged an additional fee because I returned the parking lot ticket to the counter rather than leaving it in the car. That was never explained to me in the documentation or by the counter agent.

I booked through booking.com and decided against my better judgement to go with the least expensive rental option and it has would up costing me nearly three times what I originally reserved the vehicle for.

Lesson learned. I will NEVER rent a car from this company again.

UPDATE: I received the following as a response.

"Dear Customer,

Thanks for your feedback. We regret that the rental did not meet your expectations. We would like to emphasize that all conditions are generally available for prior reading, including on our website.

The T&C also clearly describe information about an acceptable payment card and about the inspection of the vehicle upon its return. At the same time, we would like to point out that all complaints can be directed to the address ****************@*************

Global Rent a Car Team"

To be clear, they said "all conditions are GENERALLY AVAILABLE for prior reading"

"Generally available" is the issue. The requirement to leave the airport parking lot ticket in the car is NOT "generally available". I've reviewed both the terms and conditions from both the Booking.com site as well as the Global Rent A Car site.

Neither mentions ANYTHING about a parking lot ticket.

I've demanded a return of funds but they refuse.

In addition to the parking lot ticket issue, nowhere in the reservation process do they mention anything about having to hold an "international drivers license" which was their justification for charging me for full insurance coverage and potentially stranding me at the airport without a vehicle that I HAD ALREADY RESERVED AND PAID FOR.

Global Rent A Car saw an opportunity to extort a customer in a foreign country and threatened to leave me without a way to get to my destination which I could have lost had I shown up later than expected.

Unfortunately, there were thousands of other volunteers and journalists arriving in Poland around this same time so the available rental vehicles were extremely limited so I couldn't just go to another company.

Global Rent A Car took advantage of the situation. They know exactly what transpired. The number of negative reviews which echo my own experience is evidence that Global Rent A Car is aware of their own questionable business practices and are pulling this crap willfully and with intent. There is absolutely no reason to believe that Global Rent A Car will just stop these highly unethical practices.

Clearly, it's profitable and advantageous to them or the long history of negative reviews would have incentivized them to stop. If a person does decide to rent from Global, they need to just be aware that odds are better than not that the customer will have a negative experience.

Contrary to the overall rating posted in Trustpilot, my experience with Global Rent a Car, aka Flex Rent, in Rzeszow, Poland was excellent. They were attentive to my needs, processed the application/contract quickly, gave me a nice car and helped me take my luggage to the car. Thank you from my part !

Niema nikogo przy zdaniu auta mam na mysli pracownika. I jak mozna pobrac 520 zl. Z konta osoby wyporzyczajacej samochod. Bez jego zgody. Potrzebuje cie dowody posiadam nagrany filmik o zdaniu auta. W srodku I na zewntrz auta

Lotnisko Poznań, na wejsciu 150zl bo bylem spóźniony po odbiór o 1h(lot byl opóźniony o 30 min. Kolejne 30 stalem w kolejce po odbiór i przekroczylem czas o jakies 15min.) Kolejne 150zl mnie skasowali za to ze nie zostawilem biletu parkingowego w aucie( ze niby nie mogli zweryfikowac czy oddałem auto na czas, mimo ze ktos odebral kluczyki w biurze) kolejne 100zl bo ze niby byl brudny
To taka wypozyczalnia na jeden raz i nigdy więcej!