I was looking at walking boots and although there was no one in that section (maybe they were busy) I approached Emily who was very pleasant, polite and provided a top class service. She fetched proba... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Staff were extremely friendly and helpful. I went in to buy some walking boots for my wife The lady who was on that section helped me out a lot. I explained what I needed the boots for and she gave... Toon meer
Bedrijf heeft geantwoord
Every time I come to Go Outdoors in Harlow all the people working there are extremely helpful with their guidance, patience and general customer service. Today it was a man called Warren who assisted... Toon meer
Bedrijf heeft geantwoord
I needed new hiking boots. There is a good selection of various brands. I was helped by Kris, who was very knowledgeable. After he ascertained what I actually walk / hike he recommended a specific boo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Harlow
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Princes Gate Retail Park, CM20 2SU, Harlow, Verenigd Koninkrijk
- 01279 215817
4,8
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
We never go on vacation without going…
We never go on vacation without going to Go Outdoors.Our host, Maddie , helped us with some exceptional advice. On this occasion, we would like to thank her.
17 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Harlow
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service from Jack today
Great service from Jack today. Polite helpful and professional.
16 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Harlow
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Paul from the bike section was…
Paul from the bike section was incredibly helpful and knowledgeable. He helped us find what we wanted and made our experience stress free. A credit to your team!
15 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Harlow
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Jack salesman very helpful and…
Jack salesman very helpful and informative, have used many times, always got what I want in stock
13 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Harlow
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Friendly and helpful staff
Sales girl reminded me to renew my membership - which I’d forgotten to do! Very friendly and efficient staff - gave us space to stash our new tent before payment - while we shopped for further items.
7 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Harlow
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Tamzin was great
Tamzin was fantastic and gave me loads of advice
7 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Harlow
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great service provided by Tamzin
Great service provided by Tamzin, she was very helpful.
7 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Harlow
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Izrah served me and I found her to be…
Izrah served me and I found her to be exemplary.
3 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Harlow
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Very patient member staff when need…
Very patient member staff when need help. Ashame store so cold
5 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Harlow
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Leah was very helpfull
Leah was very helpfull, i went into store completely clueless and left with everything that i needed.
31 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Harlow
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Honest friendly helpful stuff all the time
I went inside the store today with a specific purchase to make immediately I found two members of customer service who are able to point me in the direction I needed. The lady member of staff on the till was very friendly and we connected straight away. Very happy to have a local gold dose and can always find good customer service trustworthy.
3 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Harlow
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great experience
Great experience, Izzah was fantastic. Very friendly, helpful and kind.
2 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Harlow
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
I had a very quick visit as short of…
I had a very quick visit as short of time however I easily found what I was looking for and superb customer service from Jack at the till, whi was very polite and friendly
30 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Harlow
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Dave who served me today
Dave who served me today, was super helpful
28 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Harlow
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Conor was enthusisiastic and helpful…
Conor was enthusisiastic and helpful with my query on not just cookers, but also incredibly helpful with how to buy gas for each and every option and explain the pros and cons – and even found Time to help me make some calculations to help me with my decision whilst juggling other managerial duties.
All the staff were incredibly friendly on the phone and in store I’m so impressed and can’t wait to come back into the store.
26 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Harlow
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Online orders cant be returned to Store
I placed an order with Go Outdoors specifically because returns/exchanges SHOULD be easy.
I wanted to exchange 2 for different sizes, went to store and they only had 1. They refused to do the exchange or the return due to a new system!
I phoned Customer services and the automated message said ' RETURNS ARE EASY SIMPLY RETURN TO GO OUTDOORS STORE!'
If your going to change your policy be sure to UPDATE all means of letting customers know. Dont just put it on the Delivery note so by the time you find out its too late.
I had to pay for the items again in store (they are birthday presents otherwise I would have refused to give Go Outdoors any more money). One of the items was 14.95 online and I had to pay £33 in store! When I queried it as the labels are identical they said one was new stock!
I left the store, called customer services to arrange a return which I now have to go to a post office for! and said I wanted to make a complaint. The agent said I couldn't make a complaint!!!! I explained that every consumer has the legal right to make a complaint and will be making a formal complaint in writing.
The generic reply below just shows the lack of care for customer satisfaction GonOutdoors has
28 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Harlow
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great service from the staff
Great service from the staff. Kris, Lennie and Macey helped us choose all the kit we were looking for. They spent a lot of time with us and never felt rushed. Will definitely be going back. Thank you!
24 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Harlow
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Maddie was very helpful and I managed…
Maddie was very helpful and I managed to find the perfect hiking boots
25 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Harlow
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Today I went to the Harlow store
Today I went to the Harlow store, the staff have always been so lovely, polite, helpful and professional, but oh my goodness the store is freezing and I had to leave without buying the item I wanted to look for, how the staff worked in that temperature is beyond me!
23 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Harlow
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
my experience was great dee and kris…
my experience was great dee and kris helped out alot by helping me find the right stuff will come back!!
21 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Harlow
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.