Green Willow Funerals Reviews 95

Green Willows and in particular Alison were supportive and guided us with kindness and compassion through this difficult time. Little details that were important to us were carried out and nothing was too much trouble. Alison did everything to help us and was easy to talk to and helpful.

Our wishes were respected and the staff went over and above to help with the delivery crisis concerning our different choice from a coffin.
Alison and Adam couldn't have been more helpful and supportive.

At one of the most difficult times in our lives, Green Willows provided my dad and I not only a highly professional service, but also genuine compassion, care, and understanding that made all the difference in dealing with mum’s funeral.

From the very first call, Tom and the team treated us with such kindness and sensitivity, guiding us gently through every step of the process. Nothing was ever too much trouble, and we always felt listened to and supported. Tom’s calm and reassuring presence, attention to detail, and heartfelt empathy gave us comfort. He went above and beyond to ensure everything was just right, and his thoughtful approach and personal touches on the day of the funeral were very much appreciated.

Thank you to everyone at Green Willows for making a very difficult experience a little easier. Your kindness won’t be forgotten.

Alison and colleagues were very professional and made a difficult time run smoothly for us. We were very grateful for their service.

Mum had a funeral plan with Green Willow ... we had originally moved from another funeral service who we found sadly lacking in many aspects when they conducted my father's funeral 14 years ago.
And, how glad I am that we did. Louise at the Malpas, Newport, branch supplied a truly caring and very professional service, any problems I had she dealt with straight away, making sure everything went smoothly on the day. If the service provided at other branches is anything like I received at such a difficult time, then I would thoroughly recommend Green Willow Funerals.

From the moment we first engaged with Alison at Green Willow we were treated with kindness, respect, and patience. This will always be a difficult time in anyone’s life and to be treated sensitively is paramount. Alison made sure we knew what our options were, how me might best get the experience we were hoping for, and guided us where we needed that guidance. We were always aware of what needed to be done when, and knew exactly what to expect on the day itself. On that day, I can only say Alison and the team were exemplary in how they managed the proceedings. We can’t thank Alison and the team enough.

We used Green Willow for my Mum's Funeral arrangements and they were extremely professional, caring and willing to go the extra mile. Tom made sure that every detail was just as we wanted it to be, he even recommended a brilliant local company to print the order of services our daughter had designed. It is so rare in 2025 to find a company who is so careful to put the customer first; we wouldn't hesitate in recommending Green Willow to anyone who are seeking a caring and reasonably priced company to cater for all their needs when they are looking to honour and serve their loved one for the very last time.

A big thank you to Angela and the Green Willow team for guiding us through this difficult time. We had many questions and all were answered with understanding and kindness.
Also knowing that the company's Charitable Trust supports children's activities was important to us.

Alison and her team immediately struck as as approachable and efficient and they didn’t let us down in a more complicated process than was usual. My family will always be very grateful to them…..

Alison and the team in Heath, Cardiff were efficient, professional, and caring throughout the process.
Our situation involved a repatriation from overseas and Alison co-ordinated with the international funeral director to bring my wife home.
We actually DIY'd much of our funeral, but felt well supported by Green Willow for the everything we weren't undertaking.
I feel fortunate that my most local funeral director also happens to provide an excellent service. I also appreciate that the business is a social enterprise.
Easy recommendation based on my experience.

Alison provided a very caring, compassionate and respectful service. She went above and beyond in arranging two items whilst on holiday. I cannot thank them enough for their organised support at this sad time

Alison and the team at GreenWillow provided an excellent service from start to finish in helping us organise our Mum’s funeral. Very kind and compassionate taking Mum into care and helpful in making arrangements just when you need guidance at such a difficult time. Alison was very responsive to queries & feedback, including one week when she was on holiday. Led by Alison, the service went beautifully with the team’s help & organisation. As a family we were really grateful. Tom was also helpful in the office & Paul very kind when driving us to the service & wake. We would certainly recommend GreenWillow as a company.

Angela and her team led us through this sad and upsetting process in the most caring and kind way possible. All the staff both in the leadup to and on the day couldn't have been kinder, more respectful or better organised, and the day went smoothly and provided a beautiful send off for our mum. Highly recommend them, and additionally they are a socially responsible business that gives back to the community and charities which is a lovely touch.

Alison and the Green Willow team were fantastic in every department. Nothing and I mean absolutely nothing was too much trouble.
Alison was very professional but with humanity that me and my brother very much appreciated.
Even though Alison was away for the service she made sure everything was in place and went smoothly, Tom and the team on the day were spot on.
On behalf of my family I would like to thank the Green Willow team and particularly Alison.

Alison and her colleagues were absolutely brilliant during the whole process of planning and the day of my Dads funeral.
It was well planned with consistent feedback through the planning phases. Dealt with a major issue as the original celebrant dropped out through ill health. On the day the team were excellent, made us all feel at ease and to get in the spirit of celebrating Dad’s life, ahead of the service. Guided us well during the carrying of the coffin etc and made sure we got to the Wake comfortably.

My family and I were recommended Green Willow for my mother's funeral and would whole heartedly recommend to others. Alison supported us throughout the whole process and very much so on the day of the funeral - the process was so calm with her extensive knowledge and also so caring and supportive. No query was too much trouble

Green Willows were fantastic and made a very difficult process very easy for my family. Alison was very efficient, professional and compassionate. Sue our humanist was also amazing. I would highly recommend.

Alison and the team were very professional from start to finish and clearly have a lot of experience dealing with bereaved families with empathy and compassion. Nothing was too much trouble, and on the day of the funeral we were not put under any pressure whatsoever, even though a lot of the organisation is very time sensitive. I would have no hesitation in recommending Greenwillow!

I cannot speak highly enough of Green Willow Funeral Service; they quite simply helped make an incredibly difficult time more manageable. Alison and her team had a compassionate approach and amazing attention to detail, which allowed our family to focus on grieving and celebrating Mike's life rather than worrying about logistics. Alison was incredibly patient and knowledgeable, guiding us through each decision without any pressure. Her attention to detail was truly amazing, she took the time to understand Mike’s personality and helped us create a service that honoured his memory. Alison's genuine care and compassion shone through every step of the way.
I would highly recommend their services to anyone in need of Funeral arrangements. Green Willow truly understands that they're not just providing a service, they are helping families through one of life's most challenging moments.
I would absolutely recommend Green Willows and their service. With gratitude for their care during our time of need.

Tracey Perry

Green Willow Funerals were outstanding—compassionate, professional, and supportive from start to finish. In particular, Alison did a fantastic job guiding us through everything with genuine care and attention to detail. We truly appreciated her kindness and the personal touches she brought. Highly recommended.