Handlestore Reviews 

From the moment I contacted the handles store they couldn't be more helpful.
Michelle was an angel and no questions was too big or too small. Will be buying more stock from them I'm sure!

Just wanted to say thanks
I read the tutorial on the Handlestore site,
the replacement UPVC hinges turned up within a day, I fitted them in 20 minutes without any hoopla
and I now have 2 windows that shut
I'm gobsmacked
really not used to this sort of thing turning out so well.
Very good.

The worst customer service ever.
I spent over £500 on handles and just under 10% were faulty and would not lock. Their emails were rude and curt. Told me that in 10 years of trading they had never sold a faulty handle! Implied I was stupid and had fitted them wrong. Impossible getting returns information out of them. Like pulling teeth. I wish I had read the negative reviews before buying. I have given up. I will buy replacements elsewhere and suffer the loss. Do not shop with these awful people.

Bought a new handle and put it down for next day delivery and paid the fee for this too only to receive an email saying my order would be delivered the day after. I did email customer services to be told its only next day delivery on orders upto 2pm (I placed the order about 5pm) yet the website still allows you to request next day delivery and pay the extra (as I did). Felt a bit cheated in paying the extra for a service that I could t have maybe your website should not allow you to put next day delivery in if its after a certain time. Item was as requested and decent quality.

Only used them once, but the experience was good. Excellent and clear website, found what I wanted, ordered it, and it arrived the next day courtesy of DHL. Not a lot else to be said.

I emailed this company because I needed a special request, they replied immediately saying yes of course they could it, at no extra cost, not only that but my order arrived the next day. Very much appreciated

Internal door handles delivered next working day. Excellent quality, great looking, excellent service - would definitely recommend

This is my update on my complaint which i posted yesterday. No sooner had posted my review than i had a phone from Clair at Handlestore who couldnt have been more helpful in sorting out our problem and explained what had happened and said they would post out the screws. Again my thanks to Clair at Handlestore

Missing screws with my order. I have ordered from Handlestore and can only say my first order was delivered on time and good quality. But when i ordered another 8 they again where delivered very quickly. But when i opened the box there was no screws with the handles,so i phoned them only to be told you need to send a picture showing the screws where missing Really i don't no how to send a photo,so i asked to speak to somebody in customer services and was told they will only respond to email they will not speak to customers,so the builder who is on site will have to come back when and if i can the the screws what poor service after having such a good shopping experience with them during covid. I wouldn't take out the screws and then phone up and ask for more.

Having been unable to source replacement UPVC door handles from the manufacturer of our conservatory, I used Handlestore's online Measuring Guide to identify a possible model. I emailed a query to the technical product support team, who responded within a couple of hours with helpful information. The door handles arrived within 24 hours of my placing the order & fitted perfectly. I am delighted with the outcome & the service I received.

Received my new handles very promptly, one was missing contacted the company and received a reply straight away. I cannot believe I have lived with my old brass handles for so long. The handles were of very good quality, were packaged well, I will be recommending this company to friends and family.

Can’t say a bad word about Handlestore. I ordered 10 pr of brushed chrome handles & latches, one of the handles developed a fault so I emailed customer support together with photos of the fault, after a second email the problem was sorted. The replacement handle arrived the next day. Can’t have any complaints, spot on.

Very inflexible ("computer says no...!"). From my experience I would only trade with this company if a 100% certain my order was accurate and I wouldn't expect any reasonable customer after-care to make corrections. I spent £160 on 22 items last year. Because of Covid it was only last week that I needed to use the items. I found out that in error I ordered one item the wrong size. They would not exchange it for the right size because it was after 28 day return policy even though the item was packaged and unused and they still sold it. I wasn't asking for a refund - just to replace it for a more expensive larger size. They would only send me a new single item at full cost using an expensive courier which doubled the price of the item which I think is completely unreasonable. There are plenty of other companies who are much more reasonable and flexible. The only good point that earn them the one star is their customer service response to tell me they wouldn't do anything was very quick - so at least you get the bad news fast!

Despite Covid, I was surprised that there is no flexibility in the refund policy. I contacted them one day over my 28days and have received a blunt no.
If you are not sure about your order then don’t use handlestore as they are not helpful when it comes to refunds!

Sent the wrong items, wouldn’t believe me until I sent them a picture then, despite them repeatedly saying they were trying to help, did nothing of the sort in terms of arranging for them to be collected; their fault so should have been done at my convenience.

First class service delighted with my new slimline letterbox. Found the company online. Delivery was quick.

Great product reasonable price and customer service is excellent

Great service and uber fast delivery even though didn't book timed slot. Prompt response from customer service on a related query. Can't fault, highly recommended...

Noon yesterday I got a letter from our house insurers stating that they would not renew our insurance unless we had key-operated locks on our first floor windows. Not something I had even thought about. Little did I think that just over 24 hours later I would have completed replacing the 3 handles with lockable ones. Fantastic service and a fantastic website. Everything I could possible need to know down to the last detail – “re-use the old bolts”.

I asked for advice about a replacement handle, I got a super quick response explaining that the issue was probably that my sliding door required adjustment. A great service from people that clearly care about great customer service!

I had previously purchased a replacement cylinder lock, which was despatched quickly. Their guide to measurement was really helpful.

Thank you Handlestore!