Hern and Crabtree Estate Agents Reviews 

Always a pleasure to deal with , Hern and crabtree are a professional set up with very high standards of care towards their clients . I have used this company for several moves over the years and have reccomended them to friends and family members , can’t fault them .

Everything was dealt with very efficiently, with excellent communication.

Following a useful and helpful appraisal of our property with yesterday, we have now received a zip file of superb photos of the property taken today. We know he has used a DSLR camera but the photographer is a skilful magician when it comes to setting up shots!
We are very pleased with the results.

Very helpful staff, made us feel comfortable and able to trust the team easily. Were always very approachable and did everything we needed/ asked for with no hassle at all - one of the only parts of the moving house process that never caused an issue and only helped.

Alastair took the photographs of our home for the market brochure. He was very polite and did a fantastic job of showing our home to its best advantage. Photos were supplied promptly. Overall a great experience. Thank you.

A great team based in Heath who were always ready to go the extra mile. Professional, friendly, honest and hard working. Hern & Crabtree were recommended by a friend and I'm so thankful that I used Gavin and the wonderful team.

We found Hern and Crabtree to be very efficient and courteous during the sale of our home.

I called these agents on recommendation of a friend. My experience from the initial call to arrange an assessment to the property going onto the market couldn’t be bettered. The friendliness & professionalism of all of the staff along with expert knowledge & willingness to help has really impressed me. Only a week from engaging the agents to all details ready to go, very impressed just hoping for a quick sale now!

Very pleased with the experience so far, friendly sales team and not at all pushy. Photographs have been taken and received a link soon to review them promptly - I’m really pleased with how they’ve been taken.

Very friendly and helpful staff. I needed to sell in a hurry and this was achieved with their excellent service. The staff made the process less stressful and were supportive throughout.
I can highly recommend Hern and Crabtree Estate Agents, Waungron.

Company addressed my concern and took the review seriously.
It was good experience speaking with Rhodri from Pontcanna office.

I have nothing but praise for the staff at Hern & Crabtree. I have recently sold my house through them and from the very beginning of the process to the end the staff couldn't have been more professional, courteous, knowledgeable and they made the whole experience far less stressless for me. I dont want to single out any particular person as they were all marvellous. So Anna, Mitchell, Natalie and Gina you have been such a great help to me in more ways than one and I would have no hesitation in recommending the whole company. Also a mention for Rhys whose patience has been admirable coping with my numerous queries.

Excellent estate agents to deal with. Gavin, Annamarie, Amberley and Gina have been so patient, attentive, informative and have kept us up to date throughout the whole process. Nothing was too much trouble. They are the one thing that held everything together between our solicitors and the buyers solicitors.

I would throughly recommend Hern and Crabtree above all previous local estate agents I have used over the years.

Many thanks

Damian.

What can I say.... yet another amazing experience with Hern and Crabtree Pontcanna, they take the stress out of buying and selling. From the start with a valuation with Rhodri, then pictures with Michael and our viewings of other properties with Anna, Mitchell and the team its been stress free. So much so we are currently on holiday as its all happening. A special shout out to Gina as she has always been on hand keeping us upto date as we are on a cruise. Wouldn't use any other agent to sell our property. Thank you all.

I have rented through H&C for the past 2 years and had great service throughout. They have been fab at communicating with us, and requesting our repairs to the landlord. Adele has always replied quickly to my emails and any concerns I have had. I have rented through a few different letting agents throughout the years and Hern & Crabtree Pontcanna branch have been the best by far!

Friendly, knowledgeable supportive team who are always informed of any updates via phone calls and emails. Aleays at hand with queries and always returned calls and emails. I really can't fault the team. A huge thanks for making the sale as easy as possible. Thanks Anna, Rhodri, Natalya, Mitchell and Gina

This is for the letting agent. We let out our property with Hern and Crabtree. They were great at finding a tennant, but once in situ they were very slow at responding to requests for work to be carried out. We had repeatedly asked for a quote on a new shed (didn't get one in the end), regrouting work (taken three months and still not been done to property). And for a hole in bathroom ceiling to be repaired (took four plus months of pestering and pestering before it was eventually done). There have been other things that we have asked them to sort for our tenants to make them more comfortable and it just hasn't happened. Just promises of "we will get on this" but then never getting back to us and we need to follow it up. We wanted our property managed as we are teachers and were worried about committing the time needed to manage properties, however we have spent a lot of time and stress chasing things up to no avail. Not had any luck complaining to management either or any indication of improving following previous complaints.

Hern and Crabtree have been amazing this is the 2nd time we have used them and they are so professional, caring and nothing is to much trouble for them Gavin, Anne Marie and Gina take a bow you really do care about your customers and this was a difficult time for us but you made it seamless, we can’t thank you enough, happy Christmas to you all x

First class service with Professional staff.
Progressions Manager Gina was a constant source of help, support and advice throughout.
Would highly recommend.

I can't fault The Heath office, from start to finish they have been amazing. Outstanding customer service from Gavin and his team who went above and beyond. Equally the support I had from their sales progression manager Gina was faultless. I couldn't have asked for a better experience with an agency. Would 100% recommend them to anyone