Hilaryblinds Reviews 

I am still waiting after 2 years now the issues with my conservatory roof blinds to be rectified.
Incorrectly surveyed & measured which lead to them being manufactured to the incorrect angles.
Basically like fitting a round peg in a square hole !
Hillary’s have no interest whatsoever in taking ownership of the their errors.
Local representative came to our house around 6 months ago & PROMISED to take full ownership & address my concerns. He completely agreed that the completed installation was completely un acceptable & has done nothing whatsoever.
In a nutshell £3,500 down the drain.
Shame on you Hillarys blinds…

We have been delighted with our new blinds and the process was made so easy with Ian who was our fitter on two occasions. He was punctual for appointments, gave lots of useful advice and did a first rate job of fitting both blinds. We were so pleased to see him as he did a super job for us back in 2009 and was equally efficient 13 years on.

Hollister fitted 2 blinds today. He was friendly and professional. I am very pleased with the experience.

TORONTO- 116491/Laura S (escalation Team)/Chris (Guilford Shop).

I just wanted to write a review regarding my experience with Hillarys blinds. It was the worst experience ever and you do not get value for money. However, I met this wonderful people (named above) who managed to turn my experience around and make me reconsider to use Hillarys services if I needed blinds fitting again. From Chris from the Guilford shop to agent 116491 via Laura from the escalation team. I want to thank them for taking my issues seriously and resolve them in a timely manner. They really made up for those who left me with a bittersweet taste during the sales process and after. I totally recommend 'TORONTO-116491' for sales and fitting and the Guilford shop for personalised service and outstanding customer care service.

I ordered a set of blinds from Hilarys 13 weeks ago and I am still waiting for them to be fitted! They were paid for on ordering, I was then told it would take 3 weeks till they would be fitted. 3 weeks passed and the fitter arrived, with 20 blind slats , not the 40 that was needed. He blamed Hilarys for sending the wrong amount! He would reorder then and return 3 weeks later. 3 weeks later he arrived with 40 slats but the wrong length??? He then said he would reorder them but it would take another 3 weeks? 3 weeks later he never appeared on the day to fit them? I called Hilarys and they said they would contact him and call me back? NOTHING! IM STILL WAITING 3 weeks on and numerous calls to Hilarys blinds only to be told a manager will call you and still nothing. After a heated call last week ive been told they are getting reordered AGAIN and I have another fitting date .Im not holding out hope on getting them , and I cant get to speak to a manager to get my money back! NEVER AGAIN WILL I USE HILARYS FOR BLINDS. Terrible service and 20 odd phone calls later ive paid for blinds and had nothing back for my money. DONT USE THIS COMPANY FOR BLINDS.

I ordered blinds to the cost of £1402.25 and I was asked to pay the full amount on the day. I queried payment terms when the representative came to install the blinds as the person who had referred me said I should have only paid a deposit and the remainder when completed. When questioned he told me that Hilary’s had changed their payment terms. Later I called Hilary’s to discover that they ask for a deposit and balance later for orders over £750. Payment terms had not changed
The installation was extremely stressful and when I queried various issues that I was not happy with the representative deflected and pushed back.
All the Roman blinds are too short. I was never asked where I would like them to fall as in how long I wanted them to be. I was not asked what length I would like the chains, which side, what colour or if I wanted child friendly chains. Both roller blinds are the wrong size.
My biggest concern however, other than being lied to, is that I have blinds that look awful because they are not ‘black out’ blinds. When I ordered I was told that the only room that required ‘black out’ was the bedroom. No-where else. At no point was it explained to me that I would see all those lines and stitches if I did not chose blackout blinds. The living room blind is large and looks awful. When I said to the representative during the fitting that the brownish stitching looked awful he said “it would not have looked like that if it was blackout”. That felt insulting as that information would of been useful at the point of sale not after it was fitted. I called customer services and as like the representative during installation I was challenged by the customer services advisor on every point. It left me feeling dissatisfied and distressed.
All of the above is not acceptable. I was so looking forward to receiving my new blinds. The whole experience has been extremely stressful and detrimental to my health. The person who referred me to them is feeling terrible and will not be advising others to use them in the future.
They sent another representative out today to look at the work. I do hope that things will be resolved.

Short story ordered our shutter blinds last year £1,400 after placing the order shutters then taken 6 months to arrive when they did they came completely wrong and did not match rest of the house we have spent thousands with Hillarysblinds and we have been waiting for a answer for our blinds to be corrected for 3 months after a phone call today someone from customer service who had to keep putting me on hold to speak to the manager Claire why Claire couldn’t speak to me to help resolve the problems I have had with Hillary’s all she did is ask the person I was speaking to offer me £50 off I was more insulated after all the time spent chasing Hillary’s for answers and waiting for calls back which never happened also waiting 12 months for shutters still not to be correct the stress this company gives you is not worth the hassle or time there are better and cheaper companies out there avoid losing your time and stress with Hillary’s

Order Number 8234320

Terrible - blind fitter in this case Pitzor doesn't reply to any message to schedule to fit. I've even tried calling Hilary's who say they will sort it and don't. Never mind that the original measurement person measured 2 sets of blind wrong too. Been a year - still nothing.

Had blind fitted in conservation roof window. Fitter - Jay Smith went out of his week to sort tricky sizing issue. Blind looks lovely and I would highly recommend Hilary Blinds

Had our blinds installed yesterday by Dave Ham(117465) in Newport, one day/night blind in the kitchen and 3 motorised blinds in our conservatory. We are absolutely delighted with the quality of the blinds and the polite, professional, clean and tidy manner in which Dave installed them. Arrived on time, took his shoes off on entering our house (without us asking) and then washed his hands between fixing the brackets and touching the fabric. All done in around 90 minutes.

Thank you for sorting out the delivery & fixing of our blinds, promptly. They look lovely.

After bombarding Hillarys with numerous emails, i received a refund. Also brought a gadget online that open & close my old blinds. I washed my old blinds of 20 years in sugar soap, came up brilliant. Gadget cost £48. All my 7 blinds are now electric for under £400. Hillary was charging me £900 for 4 windows only 2 would have been electric. I'm glad fitter didn't turn up Hillarys. Done me a big favour. Hillary are NOT reading these reviews guys. They don't care. Money hungry only.

I just writing this to say how disgusted with the treatment I have recieved with this shower of charlatans. I ordered a full house of shutters in August to be fitted on 30th December then was told fitter left and new fitter then fitter might get them 25th November then 6th December told they were delayed fitter wouldn't get them to 11th January so I asked to cancel told I couldn't expressed I was not happy. So onto now the now and by the way I have had to keep calling them until Thursday I got a call saying has fitter called you I said no they said I have meeting with him at 11 will get him to call you. Needless to say never heard anything till I called on Tuesday and spoke to Johanna who spoke to fitter he never had shutters they seemingly were sent to the original fitter. Who returned them and dont know were they are some guy David is dealing with it who is yet to call me and I asked to speak to manager who was informed does not take live calls and can't guarantee they will call back. its disgusting I have spoke to my lawyer who said that I can cancel and they are telling me I can't which is ridiculous I have held my end up

Had 2 bathroom roller blinds fitted by Ian (RAVEN 216306)
Very friendly and helpful when he came to measure up etc. Blinds are lovely very satisfied with service.
Thanks

I haven’t heard anything from Hilary’s since their fitter drilled through my water pipe and left me to sort it out myself . The fitter said it was my fault and started being rude as soon as it happened? Really ? Absolutely disgusting and rude service they walked out and said I’d have to sort it, I couldn’t believe it ? ! It took me an hour to find a plumber to help me ! This was Christmas week so you can imagine how much it cost me to get an emergency plumber out ! Still not heard back no apology, Nothing ?! But Hilary’s haven’t still responded to my emails , disgusted with having to sort out their mess and no curtains up over Christmas! THEY JUST DO NOT CARE !!! I would not recommend them their after sales service is nonexistent and I’ve had to pay a plumber and a plasterer to fix their mistake ! So I’m £100 of pounds out of pocket and no curtains fitted by them as promised!

NO CUSTOMER SERVICE- I arranged an appointment at my home to view samples and measure. They did not arrive. They just sent a text after the appointment time stating- do you want another appointment.

I find it hard to believe people have had such negative views on this company as it is by a clear mile the most professional and reliable firm we have used for blinds. Our Advisor Raven (216306) arrived when he said he would, was friendly whilst professional, gave great advice (in my opinion) and I am absolutely delighted with the last blind he picked out for us when we asked his recommendation.
5*** Thank You Hilarys.

Would give 0 stars if i could. After waiting over 4months for a pre-christmas fitting, and told it won't happen. Fitting dates are NOT guaranteed and all the advisors can tell me is 'we are not offering refunds at this time'. Refunds aren't there to be 'offered' Hillarys, they are there when you can't deliver on the service I paid for 4 months ago. Absolute con, am now £7k out of pocket and no closer to getting my shutters fitted.

0 is too high for this joke of a company. AVOID at all costs. The guy covering Macclesfield is a con artists, he signs everything himself. I’ve gone through the process and I haven’t signed anything, said yes we want the blinds or anything. This guy has been pushy and everything you want to avoid from a sales guy. All we asked for was a quote as there was an 'offer' available. he then ended up placing the order and forging my signature on the order. When I told the tele sales people I ended up in an heated discussion and couldn’t cancel. The guy on the phone just kept on saying he didn’t understand and will call back to speak to me. he never did. Then 4 months later and the sleezy sales guy made a cold called and installed the blinds. They are now chasing me for a payment and haven’t even applied a discount. Absolutely appalled by this practice and what they have done. I will end up paying as I can’t be bothered with the hassle as I feel trapped. DO NOT USE THEM. All the positive reviews must be paid for or complete lies. Please Avoid like the plague or as is more appropriate these days COVID!

Lastly, you’d think at the price I’ve been asked to pay they would be something special or different from Ikea or B&Q, WRONG, they’re not, they are cheap imports which are awful quality and the real killer the wrong colour.

So everyone in Macc and surrounding areas, don’t make the mistake I made, please avoid.

Was delivered 3 blinds on Friday 2 correct 1 totally wrong order. Name correct on box but inside another person’s order Customer service no help and now a wait see for when correct blind might be delivered. Not even anyone to chase for potential delivery. Have spent a large amount of money in past 18mths with them. Doubtful if will take business to them again or recommend.