Hilaryblinds Reviews 

We placed an order for an awning in March-21 and have had nothing but hassle, poor communication and delays. We were informed that our fit date was in May but because of fabric shortage this was pushed a month. We were informed that there was extra cost regarding the frame colour option but when we pointed out that their website stated different, Hilarys updated their website and informed us that this was not the case and the extra cost was still applicable. After a great deal of negotiation Hilarys decided to drop the cost of this option for us (only after we had evidence to prove otherwise). This was not on the first, second or third time of asking… We also asked for the heather option. We were given a price in April but have been informed today, June 2nd (two months after) that we cannot have this fitted due to a new survey being required. Now we have been told that there is a further delay (could be up to two months) due to there being issues with other materials. When we asked if that is the case, can we have someone survey for the heater and were told "there is no one available as all our surveyors are up north." Now, we find this hard to comprehend that there is no on available for two months. Apart from two calls informing us of the initial delay and the heater issue, we had to do all the chasing which was very frustrating and time consuming. We are spending a considerable amount with Hilarys but it will be the last. They have just lost out on us asking them to provide window shutters for our property.

Wonderful experience working with Hilary blinds, professional, friendly and easy to make bookings. Highly recommend especially if you get Ejaz who is excellent.

Would highly recommend Hilary Blinds excellent service, very efficient and very professional fitting service by Raven 216306 polite and very helpful to show the way the blinds operate when finished the job asked if I was satisfied with the finished results thank you again

We recently had shutters fitted in both our front room and bedroom - we couldn't be happier with the results! Nigel was an incredible advisor. At the measurements visit, he was open and incredibly knowledgeable and took a personal interest in making sure that we were 100% happy and fully understood what we were getting. In fact, I believe that without his advice, we would have ended up with shutters that would have fallen below our expectations. On the day of the fitting, Nigel arrived bright and early, ready to go. He was efficient, thorough and tidy in his work. And the finish of the shutters is impeccable. We're enormously grateful and would highly recommend Nigel for future customers.

Raven 216306 (Ian) fitted blinds with expertise and care. Very pleased with all blinds fitted.

We have used this company on three separate house moves, and the service and quality have been excellent. Colin has provided the service on our recent move, and he has installed new curtains and blinds, which have transformed the house.
The service that he has provided is outstanding, as not only is his work meticulous, but he is also very knowledgeable and helpful on other matters

Advisor Raven 216306 (Ian) very helpful throughout the process. Phoned ahead to let me know he was on his way. He was courteous and tidy.
The blinds look lovely. Very happy with the product, price and installation.

I have no complaints. Kept informed throughout the order/fitting process. Alex 117859 is lovely and did a fantastic job. Blinds are exactly as ordered and I really like them. I think I could probably have gotten them a little cheaper elsewhere but I have bought from this company before. When I broke a fitting on an out of guarantee blind I contacted them and was sent a replacement free of charge & they offered someone to put it right. Didn’t need that service but I was very impressed. So you do get what you pay for.
Alex left me a thank you card which I think is a very nice touch.
I’m very pleased.

Brilliant service and products. We’ve been using Hilarys for about 12 years. It’s only because we moved that it was necessary to replace our vertical blinds.
‘Jason 215967’ came to measure up and then returned to fit our blinds. A very personable and conscientious fitter who followed all protocols in the light of Covid. An excellent job all round. Many thanks.

Excellent service from Lucy(2) from Hilary's would recommend them, very pleased with my roman blinds.

Don't touch this company if you value your money. I have been waiting since last year for a call back from this cowboys company. My blinds started falling apart before the warranty expired last year. I called them on Mon 22/06/2020 11:35 with reference number Hillarys Blinds Ref: 9203618. Please see the original response:
As per our conversation today, I can confirm I have passed your details on to a manager to allocate you a service call.
They never called back to resolve the warranty defect.
They are only interested to get your money and sell a product. Robbers with aggressive advertising.
I will contact their CEO today on Linkedin.

Advisor Raven Z6306

Ian was very professional, approachable and demonstrated the product in a very clear way. He followed Covid rules to the letter. We are thoroughly pleased with our new blinds and would certainly recommend Ian.

Sally & Phil

It is now 8-days since Hilary's were supposed to have fitted blinds both upstairs and downstairs in my new home, it will also be 8-days since we were supposed to have moved into our new home. Unfortunately, we have been left seeking temporary accommodation and paying out of our own pocket for the problem. If you want to skip to the recommendation it is AVOID AVOID AVOID, we have been lied to, missold and cheated on, I wish I had selected our local retailer instead.

Going back to the start, we had a pleasant visit from a representative called Andrew who showed us the different blind options and helped us with creating a design and order. In discussion with Andrew, we mentioned that we were looking at other blind companies too as we had one clear requirement - they must be fitted by the 6th of April. This didn't seem like an issue for Andrew and he detailed in a worst-case scenario it takes 3-weeks for production and delivery. This was also then echoed by the sales representative we spoke to on the 23rd February who, once again said lead time is 2-3 weeks and would definitely be ready before April.

Despite this clear requirement, we were promised that the order would be made in time and that we can schedule a fitting date with the fitters (who were external and not part of their system). Although strange, we did so and booked a fitter, Connor, for the 6th of April just after Easter weekend.

It wasn't up until the Easter weekend itself that Connor, who out of courtesy visited the lockup to see if our parts had arrived, which they hadn't. He told us that he would keep the 6th of April as the fitting date in the hope that the parts arrive and chase head office in the meantime but told us that if they didn't arrive we would need to cancel. Left in a state of panic we didn't have anything to do but wait in hope and unfortunately, the 6th came around and the parts still had not arrived and the fitting was cancelled. We were left moving into our home with nothing covering any of the windows.

Connor advised us to contact customer services and ask for more detail as he wasn't given any answers when chasing head office. We did this and spoke to Deborah who told us that the parts had been shipped on the 1st of April and just hadn't arrived yet but should do soon. When asked what we do in the meantime we were told they could send temporary blinds but that they would take around 5-days to arrive which was of no help. After a little digging she found that some of the parts had actually been delivered (the downstairs blinds) and that they could offer a part fit but that this would need to be scheduled with the fitters (who were extremely busy). I asked Deborah what she expected me to do as we couldn't sleep in a house without anything covering the windows, to which I was given no answer. She then called our fitter to see if he could find a way to make time the next day to fit the downstairs blinds to which the work was passed on to another fitter, Jay.

The next day Jay came and fitted our downstairs blinds and explained how this happens often and the fitters are left handling the customer dissatisfaction. He did a great job talking us through the install and towards the end suggested I call customer services again whilst he listened in to help get more detail on how far along the production process the upstairs blinds were.

So we phoned the customer service line together and got through to a customer service rep called Brandon (I think), to who I had to explain the entire situation to again (another annoyance that notes per customer number were clearly not visible each time I called). After I was done explaining, he said he would look into the order and I was put on hold. After a little while Brandon came back and told us that the item itself was out of stock... at this point I was in complete disbelief and asked how that could even be possible, as it turns out, it was actually out of stock for months and he was surprised that no one had told me so far. I explained to him that not only had nobody told me (including the people who had sold it to me in the first place) but that from the first interaction to last it has not been mentioned.

To take this further, I explained that Debbie who I had spoken to a day before had told me they had been shipped on the 1st, Brandon then looked into this and said that this was not entirely true and that only the downstairs blinds had been shipped on the 1st and the upstairs ones hadn't. Once again I was left without any resolution.

Throughout this entire process, I have had to chase at every turn and at each turn I have been lied to. I cannot recommend Hilary's and hope nobody else goes through the same pain we have.

It is also worth noting we asked for the complaints process to be kicked off early on to which every rep has avoided it like the plague and hence why I am here. Customer Number: 9755001.

Jason 215967 was very professional, helpful and knowledgeable. Gave clear detailed explanation of everything that was to happen from order through to installation. I’m really happy to provide review, as I’m really happy with to outcome.

Would not use this company again. The fitting workmanship was not up to the standard expected. An average diy workman could have done a better job.

Gary was very helpful in pointing out how we could choose our new blind. He made sure we were safe, with the correct Covid protection. Very friendly, efficient and informative.

Very happy with the product and the service provided throughout the process. Aurimas did a great job fitting our shutters, offered really useful opinions throughout and tidied away all the rubbish once he was finished. Would recommend!

Richard 117192 was very professional in his knowledge of the task ahead, he was a very sincere and thorough in his work, a brilliant job well done Richard and thank you,

Expert measuring and fitting of high quality and well made roman blinds. Delighted with the finished product. Efficient service.

I rarely give full marks but 5 stars are deserved. We had three windows fitted with white shutters, 16 on bedroom 4 on bathroom 4 on dressing room. Unfortunately you do have to wait over 6 weeks after measurements are taken for fitting but its worth it, they glide easily and give the privacy we need living in a bungalow. Very happy with our purchase and would recommend on our experience.