Hilaryblinds Reviews 

PLEASE NEVER USE HILARYS
Had an advisor come around and showed us fabrics. Had a few fabrics to choose from and selected (what I now know is called dusk twilight) at the time I just showed the man the fabric I wanted and he confirmed no problem sign here and order is complete. After a week I checked my receipt to see the name so I could show a parent, looked it up and realised it was a completely different blind to what I had ordered. Called them over 7 times, couldn’t get through, messaged advisor to say I don’t think the fabric I showed you is what you have order can we chat about amending and he advised me to keep calling. I then emailed on Monday and got a response back today. I advise them that I wasn’t aware of the names of fabrics and just showed the man what I wanted and luckily that I noticed the mix up. Hilarys then said sorry it’s been ordered we can’t change it. After many back an forth trying to explain to them that it’s not what I ordered and simply because I signed the agreement ( I signed because I showed the man what I wanted and he said no problem, I trusted the advisor to get it right, am I wrong for this?) they will not amend, refund or help me in the slightest. The colour they have picked for me is cream for which I wanted dark burgundy pink, no where near the same colour. I will never ever ever use Hilarys again and the amount of money they make,£800 out of me for 3 blinds (single windows very small) they simply can not help me due to their advisor mistake. They are useless. Money scamming criminals.

We paid £1500 for shutters for our bay window and were told there was a 3 month wait, which we accepted. The fitting was booked for 30th November because the fitter was fully booked for 3 months. We heard nothing and on the day he never showed up - no email or call to tell us. All the temporary blinds and curtain rails were removed in preparation, so the house is now like a goldfish bowl. When we called them we were told that the blinds hadn't arrived to the warehouse yet and someone would contact us when they were coming to fit them. God knows when this will be! I have never received such dreadful service. My advice is to find a local company and avoid Hilary's Blinds at all costs.

We had to change the sizes and design of our blinds after we ordered them and it was a real pain but that was mostly our fault. The blinds are brilliant and we love them so overall really happy.

Josh Reeves who originally came to quote was so helpful in making our decision to use Hilaryblinds. He did so well we ordered some more. He has just been to install and the house is now complete. He went away with yet another order. Would recommend them highly.

Recently had new blinds fitted by Mohammed(Advisor Versailles) My husband & I was happy with the efficiency, 1st class service from start to finish whilst maintaining the COVID restriction rules. The blinds fitted well and looks good, also nice touch with a 'thank you' card.

Copie & Sonia

I have just had new roller blinds all round, the fitter Mike Mortimer, Ringwood area was brilliant, very efficient and very aware of Covid restrictions at all times. Great job, thanks Mike.
Kathy and Paul

Efficient service beautiful blinds very professional from start to finish
Thank you Steve :-)

I had my shutters fitted on Friday . I must say they are fantastic. My fitter was Tom who I must say was excellent and very professional and extremely today . Thank you so much fantastic service from tom

Extremely good service and just had mine fitted by fitter Aurimas.

I must say that the fitting was perfect. Quick efficient and extremely well done.

I can't say enough, stunning.

Alex and Kate

At first we were delighted with how quickly we got a technician out to give us a quote. We booked and paid in full on the first visit. From there it all went down hill. The installation was awful - the technician couldn’t even show us how to work the blinds. The blinds were faulty and bashed and the finish looked cheap (not the finish we were shown at time of purchase). The after care service was even worse. The technician came back out to review the blinds and advised they were faulty but we weren’t to worry he would arrange for them to be replaced. Again days went past with no reply. We called up to find out from customer service that infact the technician had said there was nothing wrong with the blinds. So it was arranged for another technician to come out a week later (this one wearing the appropriate PPE) who confirmed the blinds were faulty and customer services would be in touch. Multiple 20-40 minute waits to get through to customer service, who have on 3 occasions told us they would phone us back and still Haven’t. To top all of this off, it turns out as the blinds are made to fit we cannot change the finish - even though we were shown a different finish at the time of purchase - so we were miss sold the blinds in the first places. We are now 1 month down the line with faulty blinds and can’t get an answer from anyone. Shocking service.

Needed to purchase a number of blinds but were unsure of what to choose. Martin Hooker visited, gave us great advice, installation, and service. We are delighted with the finished product.

Many thanks

Craig (Chafford Adviser) came round in August and gave us excellent and thorough advise on the type of blinds that would suit us best. He gave us a fitting date that went with our plans. Today he took down our old blinds and installed our fabulous electric ones. Great quality and service!
Adrian

I have just had my blinds fitted by Richard Advisor 117192. Richard was courteous, thorough observing Covid rules. He cleaned up after himself and made sure I was happy with my blinds. Richard did a lovely job and I am very happy and already had compliments from my neighbours. Thank you Richard.

Had new blinds today fitted by darren from Brighton, fantastic blinds for our conservatory, Darren was polite very professional job would highly recommend,

I just wanted to thank Brian Shackleton from Hilarys Blinds for the excellent work he has carried out fitting blinds in our bedroom. From the first time we met Brian he was kind, honest, knowledgeable and approachable and we are delighted with the finished result. There was no mess once he had fitted the blinds and he wanted to make sure we were entirely happy with the end result before he left.

Brilliant service quality blinds and the advisor Tim Goode was professional and really helpful throughout: we would highly recommend Hilarys and Tim Goode.

Fantastic service from start to finish. Steve Hind was courteous and professional. On arrival for the consultation he was throughly prepared with samples etc. He also made sure we knew what to expect from him for social distancing. We advised we had a second person coming for a quote and he gave us information and questions we should be asking.
The blinds were fitted today. Again very courteous and professional and quick they were up with the hour. Very impressed as he also clean up after him self.
Can’t recommend enough. Thanks Steve

Today is 5 August, logged on to Hillary's website to make an appointment for a home visit. Chose 2 slots shown as available for tomorrow. Entered my name, address, email and mobile number. I was impressed when I received an email later today (showing my correct email and mobile number) saying they would text me which time they would be visiting tomorrow or would contact me to rearrange if unable to keep to either of the available times shown on their webpage. By 4.53pm no text received so, not wanting to stay in all day tomorrow just in case someone does turn up, I telephoned their free phone number to ask for confirmation. Unfortunately, despite their email confirmation, they had no record of the request I had made, asked me for all the information confirmed in the email then informed me that the 1st appointment available was 19 August.....some 14 days later than the appointment chosen on their website. I have 3 questions. 1. Do you expect customers who request appointments to wait in just in case you turn up? 2. Why ask me to choose from a series of dates which are unavailable? 3. Why having received an email showing my correct email and mobile do you need to request it again when I have to ring to ask for confirmation of the appointment? I understand that you might be busy and unable to make appointments for the next day so why not be honest and make this clear when asking me to choose a time (a difference of 14 days from the request you allowed me to make and your reallity of fulfilling the request is not acceptable. Even worse, you haven't even let me know yet that tomorrow's appointment or even an appointment in the near future is not possible. YOU ARE MISLEADING AND LETTING YOUR PROSPECTIVE CUSTOMERS DOWN BIG STYLE! All you needed to do was be honest and keep me informed!

Excellent advice and service from Gary Miller from Berwick upon Tweed, Blinds fitted at the appointed time arranged, no fuss no mess. I highly recommend them

I was quoted by Hillary’s last year for 2x blinds and completely forgot to write a review, so here I am now.

I know with Hillary’s you pay for quality, however, both myself and my mum was discussing our budget and all we got back was ‘well, Hilary’s customers aren’t shy of spending their money’

We must’ve heard this 3 times and he was the most arrogant person we’d ever met. So much so after he left the house I cried because I’d never felt so belittled or ‘not good enough’

We also got ‘an old lady down the road just spent thousands with us because she wants quality.’

I don’t care how much people spend, this was supposed to be about how I can achieve the look I want with the budget I have (which was actually pretty healthy)!

Hilarys... lesson number one in customer service - don’t make your customers feel like they aren’t good enough for your ‘quality prices’

Took my business elsewhere and now got lovely blinds up. Cheers!