Hill Reviews 

Tom was very professional all work completed to a great standard. Let clean and tidy. Thank you

Richard fixed the bathroom door. He has done an excellent job.
Many thaks Richard
Hamid

There was a loose tile in the balcony, Richard inspected it and secured it. He did a marvellous job

This is with regard to the job done by Richard of the drylining company. He is very meticulous with his job and very ptofessional

Dear Hill Management Team,
I recently moved into my new flat at North Gate Park in London, and I just wanted to take a moment to express how pleased I am with the service I received today from John and Richard during their visit.
They were both incredibly professional, reassuring, and patient with every question I had. Moving into a new home can be overwhelming, but they made the whole experience so much easier. I genuinely felt looked after from start to finish.
After they had left, I realized I had one more concern. John kindly found the time to come back within just 15 minutes to help me, which I truly appreciated. That level of care and commitment is rare.
Richard was equally wonderful—diligent and incredibly kind throughout the visit. His attention to detail and calm, friendly manner really stood out.
It's incredibly reassuring to know that this is the level of care and professionalism you provide to residents.
Kind regards,
Giulia

Hill responded my query promptly and sent the Site Manager and a tiler to check the grouting between tiles in the bathroom.
Richard, the tiler visited the flat as scheduled and did an excellent job. He cleaned up after completing the grouting, and the finished work looked very good.

Phil was so helpful and professional today. He responded to all our enquiries and did a great job. Highly recommend

Excellent!

We went for a viewing today and Hoss was lovely to show us around the place and answered everything for us which was very helpful.

Andy came and finished my ceiling and walls of, he did a lovely job. Andy Delaforce

Richard and Phil did a great job and addressed all our snags today

Richard did great work for the house, was on time and I am happy with the work.

Michael Perry did an outstanding job sorting out defects in my property also thank you to India for booking me in

Had a great experience being talked through my options for mortgages with Hoss Eddin, deposits and which properties work best for me. He took the time out to show me multiple properties and explain their different features and provided all info I needed to make a decision on purchasing a flat. Would highly recommend for anyone looking to get into a property in this area hassle free

Absolute lack of transparency, soaring costs, and zero accountability
As a resident of Marleigh, attending the recent meeting with The Land Trust (who were selected as managing agent by Hill and their shell management company) was a deeply frustrating and eye-opening experience. It is clear that while residents are expected to foot skyrocketing bills, The Land Trust is completely failing to deliver transparency, value for money, or effective management.

Instead of sending senior decision-makers who could actually answer questions, they sent representatives who couldn't make commitments. We weren't even given an agenda beforehand, the presentation was unreadable due to poor equipment, and we were told minutes would take "weeks" to be circulated.

The issues run incredibly deep across the estate:

Financial Disarray & Hidden Costs: Our service charge budget for the Estates & Facilities Officers has practically doubled from £51,900 to £108,138 to manage new facilities, yet we are getting zero breakdown of these costs. Furthermore, requests made under Section 22 of the Landlord and Tenant Act remain outstanding and ignored.

The Allotment Mess: Allotments that were promised years ago are finally open, but they are significantly more expensive than comparable council plots in Cambridge. Worse, we are paying £22,943.65 a year for allotment maintenance and building costs despite incredibly low occupancy. Why are residents subsidising this?

Unusable Football Pitches: Residents are funding the maintenance of football pitches that are totally unfit for FA-affiliated football due to weeds, drainage issues, and uneven surfaces. They generate no income, so residents absorb 100% of the financial burden.

Community Centre Lockout: Residents can’t even book their own community hall due to long-term block bookings, yet we are given no income/expenditure breakdowns for the center.

No Competitive Clarity: Landscaping was handed to a contractor (Nurture), but The Land Trust has refused to provide the tender process, specification of works, or competing bids. We are paying far more for maintenance than neighbouring authorities with much larger public areas.

There is a blatant, perceived conflict of interest here. The Land Trust ultimately acts on instructions from the developer, Hill, while the residents bear every single penny of the financial cost.

We have been raising these exact same issues for two years with zero resolution. If you are considering buying a home on a development managed by The Land Trust, be warned: expect soaring service charges, stonewalling, and a complete lack of accountability. The residents are now engaging public bodies, seeking independent legal advice, and involving the media (including the BBC) to get the answers we legally deserve.

Avoid at all costs.

We had an outstanding experience buying our first home—a beautiful new-build 2-bedroom flat at Lampton Parkside Hounslow. As first-time buyers, we were quite anxious, but Newvaina and Hoss made the entire journey smooth, stress-free, and enjoyable.

From our very first viewing through to completion, they were always professional, friendly, and incredibly supportive. They patiently answered all of our questions, kept us updated at every stage, and made sure we understood the whole process. Their knowledge, responsiveness, and genuine care gave us confidence throughout this major milestone.

We are so grateful to Newvaina and Hoss for all their hard work and dedication. We're very happy with our new home and would recommend them to anyone considering buying a new-build property.

We have just purchased our new flat, and I would like to say that the support, guidance, and comprehensive information provided by Hoss throughout the entire process were exceptional.
His guidance made the whole buying journey transparent, straightforward, and comfortable, giving us confidence every step of the way.
Thank you, Hoss, and the Hill Group, for all your support. We’re incredibly excited to move into our new home!

Kelvin was very nice and friendly and done an amazing job painting
I would definitely recommend!

Phill and Tom came a couple of times try to fix our landing noice. After the first time, they did not finish the work and they quickly booked another slot for me. Today they came together on time and fixed the problem quickly and neatly! Also they are so professional and polite. I feel very comfortable and secured by having them coming. Definitely 5 stars for them!

We bought our home in 2023 and we still have outstanding defects to be fixed. What makes it frustrating is Hill customer service doesn’t live up to their promises in replying my emails, and Jayne has stopped replying my email all together.
I really dont know how to deal with them. Seems their tactics is to drag on until I give up on them so they get away with it.
Such awful customer service and my poor experience dealing with their attitude post completion, I would not recommend Hill to any one else.