What made my experience great was on 27th June 2026 the special album Westlife 25 was back in stock & ready for me to collect, nearly gave up hope i would get it, wanted to collect myself because i... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit SU259, Derbion Shopping Centre, London Rd, DE1 2PL Derby, England, GB
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Lees wat reviewers zeggen
Having wrote a review a few days ago regarding a online order that came damaged. I like to take this opportunity to thank the staff at the Derby store for there help & customer service absolutely out... Toon meer
Bedrijf heeft geantwoord
Very convenient pre-order service allowed me to buy a copy of a new CD in advance of its release date. In the meantime, some fraudulent transactions on Amazon.co.uk made it necessary for me to canc... Toon meer
Bedrijf heeft geantwoord
Excellent personal service. Not a time wasting courier involved. You order at the HMV store in person or by 'phone you're kept up to date with order progress without being inundated with info and you... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Derby
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
Unit SU259, Derbion Shopping Centre, London Rd, DE1 2PL, Derby, England, Verenigd Koninkrijk
4,7
Uitstekend
231 reviews
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Overall a great experience
The website is easy to use and the customer service is great, I've had no issues with any orders I made and the service offered in the store. Overall a great experience.
6 december 2023
Antwoord van hmv (UK) - Derby
Hi Merveille
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy way to buy games.
I ordered the game in store & was told it would arrive by post in 3 days which it did, Excellent packaging.
29 november 2023
Antwoord van hmv (UK) - Derby
Hi Customer
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Antwoord van hmv (UK) - Derby
Hi Mr Marshall
Thanks for getting in touch with such a positive review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Staff quickly resolved delivery mixup.
Cd's delivered to my local HMV but with one order number but separate/ different types of packaging. Staff were extremely helpful searching though all deliveries to successfully find the second CD.
26 november 2023
Antwoord van hmv (UK) - Derby
Hi Micheal
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Always great service
I ordered an album on line to collect in store. The communication was excellent, the delivery was timed as promised and the collection was slick and straightforward. I always find HMV staff friendly and very knowledgeable about their products. Nothing is too much trouble
21 november 2023
Antwoord van hmv (UK) - Derby
Hi Graham
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Derby
Hi Beca
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great job
Great service from both Meadowhall and derby stores with helpful and polite staff
20 november 2023
Antwoord van hmv (UK) - Derby
Hi Sarah,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Convenient click & collect
Straightforward and convenient click & collect service that helped me to secure a copy of the CD I wanted while also saving money on postage.
11 november 2023
Antwoord van hmv (UK) - Derby
Hi Jamie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy to navigate and order from their…
Easy to navigate and order from their website.
Orders delivered very quickly.
9 november 2023
Antwoord van hmv (UK) - Derby
Hi Chris
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I ordered a series of Vikings HALHALLA…
I ordered a series of Vikings HALHALLA and got A full set of Vigings
12 november 2023
Antwoord van hmv (UK) - Derby
Hi James
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Excellent personal service
Excellent personal service. Not a time wasting courier involved. You order at the HMV store in person or by 'phone you're kept up to date with order progress without being inundated with info and you collect in person. Reduced carbon footprint no special journey involved, routine delivery to store and routine trip to Derbion Centre. Hopefully helping to preserve employment and services in towns and cities which are under severe pressure and easily reached by public transport.
27 oktober 2023
Antwoord van hmv (UK) - Derby
Hi Chris
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Was very impressed with the overall …
Was very impressed with the overall service staff were helpful and polite I wasn't sure what it was I was looking for but they helped me and ended up with what I wanted and the delivery was very prompt
25 oktober 2023
Antwoord van hmv (UK) - Derby
Hi Maria
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Antwoord van hmv (UK) - Derby
Hi Marymint
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The Derby Store Rocks!
I was seen by Hannah, she was busy restocking by herself but took the time to help me find a CD that wasn't in store. She sorted out the delivery of it and I got it a few days later as expected.
She gave some good banter, was easy to be around and was a good laugh. To be honest, I haven't met a bad staff member in my local Derby store yet. They're all good fun.
It's one of many reasons I'm glad HMV is still around in the 'download everything' modern world. Not just because I like to own physical media, but because the human interaction element is something I enjoy as well. I hope the higher ups recognise them there for this as well. They seem like a good bunch!
22 oktober 2023
Antwoord van hmv (UK) - Derby
Hi James
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick and easy click and collect…
Quick and easy click and collect service. Lady serving was friendly
6 oktober 2023
Antwoord van hmv (UK) - Derby
Hi H
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff were spot on got my title 3 days…
Staff were spot on got my title 3 days after told 3to 5 days came out 2 days before ordering
5 oktober 2023
Antwoord van hmv (UK) - Derby
Hi Derek
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
A great helpful friendly service from…
A great helpful friendly service from Georgia with an order was available to collect from HMV Derby 3 days later.
17 september 2023
Antwoord van hmv (UK) - Derby
Hi Carl
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Derby
Hi Julie
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Quick delivery,well packaged,items…
Quick delivery,well packaged,items always in perfect condition ( Top Quality )
I've shopped at HMV for years and will continue to do so.
26 september 2023
Antwoord van hmv (UK) - Derby
Hi Anthony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to use website
Easy to use website. Fast & efficient service. Would definitely use again.
20 september 2023
Antwoord van hmv (UK) - Derby
Hi Mrs
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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