Visited the shop in Bath. The assistants were knowledgeable and very helpful. They emailed all the relevant information I needed and my rug arrived promptly. Thank you.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great service and help from the team at Holloways. Special shout out for Ramona who helped sort and match our lighting choice made from natural stone. Finally, in a sector where one can spend a small... Toon meer
Bedrijf heeft geantwoord
Very helpful staff at Wimbledon branch went out of their way to arrange delivery of lights we needed urgently as electrician was coming on a set day. Lights are beautiful, were well packaged and d... Toon meer
Bedrijf heeft geantwoord
Three Anglepoise lamps and associated wall brackets came in a large single box. Actual packaging and packers in the large box mixed up / items 'hidden' - thought some bits were missing. Following good... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since 1985 Holloways of Ludlow has been specialising in unusual, unique and individual contemporary and traditional fittings and fixtures. We have become leaders in the design industry by consistently sourcing and supplying a wide range of lighting fixtures and fittings.
Contactgegevens
Verenigd Koninkrijk
- 02076025757
- customerservice@hollowaysofludlow.com
- www.hollowaysofludlow.com
4,6
Uitstekend
573 reviews
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Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Great range of products at good prices
Great range of products at good prices. Very quick delivery too.
17 juli 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Louise
Thank you for your lovely review.
It’s great to hear that you found our range of products and prices appealing, and that delivery was so quick as well.
We’ll keep doing our best to make shopping with us straightforward and reliable.
Regards,
Holloways of Ludlow team
Ordered a lamp via the HOL website…
Ordered a lamp via the HOL website which was in stock to be delivered to their Wimbledon Village store within the week. I heard nothing so chased the website 2 weeks later to be told it was out of stock and they would let me know when it was available. Oddly it was showing as in stock on the website of the manufacturer that they actually source the lamp from. Heard nothing again so chased again to be told it was still on order and they would send me an email confirming this. Never got email, chased again and they said they forgot to send the email. Eventually got a phone call from the Wimbledon store nearly six weeks from first ordered to say it was in. Went to collect it and what a superior attitude they have in the Wimbledon Village shop. It was like they were doing me a favour even serving me. Won't be buying anything else from them ever again. Deserve to go out of business.
23 juli 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi PC,
Thank you for taking the time to share your experience, and we're very sorry to hear how disappointed you were with both the delay and the service you received.
We completely understand your frustration after being advised the lamp was in stock, only to then experience several weeks of delays, having to repeatedly chase for updates, and not receiving the communication you had been promised. We're also very sorry to hear that your experience when collecting the lamp from our Wimbledon showroom left you feeling unwelcome. This is certainly not the level of customer service we aim to provide.
Please accept our sincere apologies for the inconvenience caused. Your feedback has been shared with the relevant teams so that it can be reviewed internally, as we take comments like yours very seriously.
If you would be willing to discuss your experience further, please contact our customer service team at customerservice@hollowaysofludlow.com. We would welcome the opportunity to learn more and address your concerns.
Regards,
Holloways of Ludlow team
Amazing service!!
Amazing service! I ordered online with ease and my item was delivered quickly and efficiently by the courier. I would definitely recommend Holloways of Ludlow!
20 juli 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Kate
Thank you so much for your lovely review.
It’s great to hear that ordering online was easy and that your item arrived quickly and efficiently.
We really appreciate your recommendation and will keep doing our best to provide the same level of service.
If you ever need anything, please feel free to contact us at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Very disappointing experience
Very disappointing experience. I placed an order for two wall lights in February and, by mid-July, I still had not received them. Several delivery dates were given and missed, with very little communication unless I chased for updates.
Customers should not be able to order items without clear stock availability or realistic lead times. After months of delays and uncertainty, I requested a refund.
A much better level of communication and transparency is needed.
19 juli 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Natasha,
Thank you for taking the time to share your feedback, and we’re very sorry for the disappointing experience you had with your order.
We completely understand your frustration after waiting several months for your wall lights, particularly with delivery dates changing and updates only being provided when you chased for information.
We appreciate your comments regarding stock availability, lead times and communication. We agree that providing clear and realistic information is essential, and we are continually reviewing our processes to ensure customers have the best possible experience.
We’re sorry that on this occasion we were unable to fulfil your order within the expected timeframe and that you ultimately felt the need to request a refund. Your feedback has been shared internally as we work to improve our communication and service.
If you would like to discuss your experience further, please contact our customer service team at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Great fast delivery
Great fast delivery. Fantastic product and easy delivery with time slot. Great customer service.
10 juli 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Elizabeth,
Thank you for your lovely review.
It’s great to hear the delivery was quick and that the time slot made everything easy, and we’re glad the product has met your expectations too.
We’ll always do our best to keep service smooth and reliable, and if you ever need anything else, please email us at customerservice@hollowaysofludlow.com
Regards,
Holloways of Ludlow team
Misleading description
I feel it should have said that the lights (Gadsby bathroom lights) were lacquered brass on the website. I had believed they were unlaquered not only because of the expensive price point but because they were described as solid brass with a polished brass finish. No mention of lacquer. It was only when asking about something else that I was told that they were laquered . I was mortified as everything else in the bathroom is beautiful unlaquered brass which behaves completely differently and will age and tarnishes gradually .
I’d already installed them ( a week or so previously). I asked if I could return them ( they are in prefect condition) but was told no . I will now have to sell them on as they cheapen the whole bathroom ( a very glitzy yellow brass) and buy new unlaquered ones. Please be specific in your description. Polished brass to me, and I think generally, implies unlaquered. You have mentioned with other products that they are laquered ..so why not this one?.. Diane Twin Wall Sconce and Limehouse Freighter Wall Light, to name just a couple.
Since writing this review I have had an email to say I should add more details or my review will be taken offline. How can you be allowed to do this!
What details would you like anyway? I have already had an email from Alicia Galer this week from your company and she can surely fill you in ! I have a right to write a review based on my experience. I bet you don’t similarly threaten those who write good reviews !
Please leave this review in place!
I actually think there should be some recourse with regards a refund as you admit in your response below that the description of the lights should have been clearer.. especially such a high priced item !
15 juli 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Juliette,
Thank you for taking the time to share your detailed feedback.
We’re very sorry to hear that the finish of the Gadsby bathroom lights was not what you expected and that this has affected the overall look you were hoping to achieve in your bathroom. We completely understand the importance of matching brass finishes, particularly when creating a carefully considered interior scheme.
We appreciate your feedback regarding the product description and agree that clarity around finishes is extremely important, especially for premium items where customers are making design decisions based on the information provided. We have shared your comments with our web team so that the product information can be reviewed and improved where needed.
We’re sorry that we were unable to accept the return once the lights had been installed, but we do appreciate you taking the time to highlight where we could have provided clearer information.
Thank you again for your feedback, and if you need any further assistance, please contact us at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Happy customer
The item ordered was delivered promptly and was well-packaged.
Happy customer. 52729
1 juli 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Johns
Thank you for your kind review.
It’s great to hear your order arrived promptly and was well-packaged, and that everything reached you in good condition.
We really appreciate you choosing Holloways of Ludlow and hope the piece brings you lasting enjoyment.
Regards,
Holloways of Ludlow team
Fantastic all round
Fantastic all round. Brilliantly priced and delivered without any issues. One of my items was on back order for 1-2 weeks and this was clearly stated on the item page and in my order confirmation email. The order was dispatched within that timeframe and delivered with no issues at all. Will definitely be buying more from here in the future.
17 juli 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Rajey,
Thank you for your lovely review.
It’s great to hear that everything went smoothly, from the clear back order information to the timely delivery.
We really appreciate your kind words and look forward to helping you again when you are ready for your next order.
Regards,
Holloways of Ludlow team
The online shopping experience is amazing
The online shopping experience is seamless. It was nice chatting with the friendly bot.
The item was dispatched and I received it timely.
Packaging was great and item intact.
2 juli 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Catherine
Thank you for your lovely review.
It’s great to hear the online shopping experience was seamless and that the item arrived on time, well packaged, and in perfect condition.
We really appreciate you choosing Holloways of Ludlow, and we’ll keep doing our best to make the whole process as smooth as possible.
If you ever need anything, just email us at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Great service and product
10 juli 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Helen,
Thank you for your kind review.
It’s lovely to know both the service and the product met your expectations, and we really appreciate you choosing Holloways of Ludlow.
If you ever need anything else, please feel free to contact us at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Great comms and prompt service
29 juni 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Sue
Thank you for your lovely review.
It’s great to hear our communication and prompt service made things easy for you.
We really appreciate you taking the time to share this, and we’re always here if you need anything else.
Regards,
Holloways of Ludlow team
A cover for our Fat Boy!!😁
We ordered a cover for our Fat Boy hammock. It arrived pretty promptly and as expected is of real quality. I would recommend the Holloway online service.
52343
26 juni 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Moonraker
Thank you for your kind review and recommendation.
It’s great to hear the Fatboy hammock cover arrived promptly and met your expectations for quality.
We appreciate your support and are always here if you need anything else.
Regards,
Holloways of Ludlow team
Sales lady was very helpful
Sales lady was very helpful
, and fortunately the dog harness fits a treat
6 juli 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Tony
Thank you for your kind review — it’s lovely to hear our sales team was helpful.
I’m glad the dog harness fits so well and that everything worked out as it should.
If you ever need anything else, just let us know.
Regards,
Holloways of Ludlow team
Gorgeous pieces on a great website with…
Gorgeous pieces on a great website with VERY competitive prices. If you love interior design you’ll love Holloways. Fantastic customer service too
1 juli 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Sue
Thank you for your lovely review.
It’s great to hear you found our website easy to use, the prices competitive, and our pieces a good fit for your love of interior design.
We really appreciate your kind words about our customer service and will keep working hard to offer a great experience.
Regards,
Holloways of Ludlow team
Another great ordering experience
A terrific range of lights and furniture. I have ordered many times from here and the customer service is second to none. The delivery has never let us down either.
I would recommend on the basis of my experiences with them
9 juli 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Chris
Thank you for your kind review and for coming back to us so many times.
It’s great to hear that our range of lights and furniture, along with the delivery and customer service, have all been so reliable for you.
We really appreciate your recommendation and look forward to helping again whenever you need us.
Regards,
Holloways of Ludlow team
Very speedy delivery & service
Very speedy delivery, which was appreciated. Great product!
24 juni 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Pamela
Thank you very much for your positive review.
It’s great to hear the delivery was so speedy and that you’re pleased with the product.
If you ever need anything else, we’re always here to help.
Regards,
Holloways of Ludlow team
A Month Waiting, Then Chaos After Cancelling
Unfortunately, I had a very disappointing experience with Holloways of Ludlow.
I ordered a pendant light on 6th June, and by 8th July it still hadn’t arrived. During this time I called for updates and was given different explanations, ranging from the item being bespoke and still in production, to there being delays with delivery. After waiting over a month with no clear resolution, I decided to cancel the order.
The following day, despite cancelling, I received a tracking notification from their delivery partner APC advising that the item was on its way. I contacted Holloways of Ludlow again and explained that I no longer wanted the item and asked them to stop the delivery. I was told this wouldn’t be a problem and that APC had been contacted.
However, the item still arrived the next day and I refused delivery. Even more frustratingly, APC attempted to deliver it again two days later, despite the order being cancelled and my refund already having been processed.
The whole process felt disorganised and frustrating. Communication between Holloways of Ludlow and their delivery partner was clearly lacking, and the conflicting information throughout didn’t inspire confidence.
I have given 2 stars rather than 1 because, to be fair, every time I called someone did answer the phone, and my refund was processed quickly and was back in my account within 48 hours.
Unfortunately, based on this experience, I wouldn’t be in a hurry to order from them again or recommend them.
6 juli 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi OlyMarks,
Thank you for taking the time to leave such detailed feedback, and we're very sorry that your experience did not meet the standards you expected from us.
We completely understand how frustrating it must have been to receive conflicting updates on your order, and then to have delivery attempts made after you had cancelled the order and been assured this had been stopped. We appreciate how this would have caused unnecessary inconvenience.
While we're pleased that your refund was processed promptly and that you found our team available when you called, it's clear we fell short in communicating both with you and our delivery partner. We have taken your feedback on board and will be reviewing this internally to help improve our processes.
Thank you again for your balanced and honest review. We genuinely appreciate your comments and are sorry that this experience has left you feeling unable to recommend us. If you would like to discuss this further, please contact our customer service team at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Good product at reasonable prices
Good product at reasonable prices, easy ordering, quick despatch, good communication. Efficient and friendly delivery from Kinetic Logistics
26 juni 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Anna,
Thank you for your positive review.
It’s great to hear you found the product good value, the ordering process easy, and the despatch quick, with clear communication throughout.
We’re also pleased the delivery service from Kinetic Logistics was efficient and friendly, and we’ll keep doing our best to make the whole experience as smooth as possible.
If you need anything else, just let us know.
Regards,
Holloways of Ludlow team
Charming and constructive staff
Charming staff who went out of their way to accommodate fairly incoherent request.
9 juli 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Bryony
Thank you for your lovely review.
It means a lot to know our team was able to help with your request and make the process feel easy.
We’re always happy to go the extra mile to provide a friendly, thoughtful service.
Regards,
Holloways of Ludlow team
Prompt despatch
Prompt despatch, prompt response and action to customer communication.
Not convinced about APC but Holloways were on the ball
26 juni 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi D,
Thank you for taking the time to leave your review.
It’s good to hear our despatch and responses were prompt, and that the communication was handled well from our side.
We’ll always aim to keep things moving smoothly, and if you need anything else, please do let us know.
Regards,
Holloways of Ludlow team
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