Visited the shop in Bath. The assistants were knowledgeable and very helpful. They emailed all the relevant information I needed and my rug arrived promptly. Thank you.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great service and help from the team at Holloways. Special shout out for Ramona who helped sort and match our lighting choice made from natural stone. Finally, in a sector where one can spend a small... Toon meer
Bedrijf heeft geantwoord
Very helpful staff at Wimbledon branch went out of their way to arrange delivery of lights we needed urgently as electrician was coming on a set day. Lights are beautiful, were well packaged and d... Toon meer
Bedrijf heeft geantwoord
Three Anglepoise lamps and associated wall brackets came in a large single box. Actual packaging and packers in the large box mixed up / items 'hidden' - thought some bits were missing. Following good... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since 1985 Holloways of Ludlow has been specialising in unusual, unique and individual contemporary and traditional fittings and fixtures. We have become leaders in the design industry by consistently sourcing and supplying a wide range of lighting fixtures and fittings.
Contactgegevens
Verenigd Koninkrijk
- 02076025757
- customerservice@hollowaysofludlow.com
- www.hollowaysofludlow.com
4,6
Uitstekend
574 reviews
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Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Excellent Customer Service and Product Knowledge.
I really enjoyed my impromptu visit to the Bath Store. The staff were really knowledgeable, generous with their time, very happy to discuss products and design and were exceptionally pleasant to deal with. I felt that I had received a really high standard of customer service.
13 mei 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Catherine
Thank you for taking the time to share your lovely feedback.
It’s great to hear that your impromptu visit to our Bath store was such a positive experience, and that our team was able to give you knowledgeable, thoughtful help with products and design.
We really appreciate your kind words and will continue aiming to offer the same high standard of service every time.
Regards,
Holloways of Ludlow team
Antwoord van Holloways of Ludlow
Hi Consumer
Thank you for your kind review.
It’s good to hear the products arrived on time and met your expectations.
We appreciate your support and remain committed to offering quality pieces and reliable service.
If you ever need anything, please let us know.
Regards,
Holloways of Ludlow team
Great experience
Fast shipping, great product. Felt risky as the web listing wasn't detailed but all was well in the end.
15 mei 2026
Antwoord van Holloways of Ludlow
Hi Nina,
Thank you for your kind review and for sharing your experience.
It’s great to hear your order arrived quickly and that you’re happy with the product, even if the listing didn’t give you quite enough detail at first.
We really appreciate your feedback, as it helps us improve the information we provide while continuing to offer quality pieces and reliable service.
If you need anything at all, we’re here to help.
Regards,
Holloways of Ludlow team
Antwoord van Holloways of Ludlow
Hi Jamie,
Thank you for your review.
We’re glad to hear the process was straightforward, communication was clear, and everything arrived quickly for you.
We really appreciate your feedback and hope to assist you again in the future.
Regards,
Holloways of Ludlow team
Antwoord van Holloways of Ludlow
Hi Yvonne,
Thank you for your kind feedback.
We’re pleased to hear the whole experience, from ordering through to delivery, went smoothly for you.
We really appreciate you choosing Holloways of Ludlow and hope to help again in the future.
Regards,
Holloways of Ludlow team
Antwoord van Holloways of Ludlow
Hi Helen,
Thank you for your positive review.
We’re so pleased to hear you were happy with the range of products available and the quick delivery service.
We really appreciate your support and hope you enjoy your purchase.
Regards,
Holloways of Ludlow team
product great
15 mei 2026
Antwoord van Holloways of Ludlow
Hi Clare,
Thank you for your review.
We’re really pleased to hear you’re happy with the product and hope it looks perfect in your space.
If there’s ever anything else we can help with, please feel free to contact us at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Easy to order website & quick delivery…
Easy to order website & quick delivery , would definitely order from again .
15 mei 2026
Antwoord van Holloways of Ludlow
Hi Heather,
Thank you for your lovely review.
We’re pleased to hear you found the website easy to use and that your order arrived quickly. Making the whole experience simple and reliable is something we always aim for.
We really appreciate your support and look forward to helping you again in the future.
Regards,
Holloways of Ludlow team
Excellent for your outdoor needs
Brilliant company. Fast delivery, great choice of top brands at excellent prices. Items were well packaged too. Will definitely be buying from them again
15 mei 2026
Antwoord van Holloways of Ludlow
Hello,
Thank you for your wonderful feedback.
We’re really glad to hear you enjoyed the combination of quick delivery, carefully selected brands, and competitive pricing, along with everything arriving safely packaged.
It means a lot that you plan to shop with us again, and we look forward to welcoming you back soon.
Regards,
Holloways of Ludlow team
Everything excellent except........
Everything excellent except the mess up on the original order in which the wrong colour was ordered for me by Holloways. The mistake was dealt with well but in the end it did take rather a long time.
7 mei 2026
Antwoord van Holloways of Ludlow
Hi Greg,
Thank you for taking the time to share your feedback.
We’re very sorry for the mistake with the original order colour and completely understand the frustration caused by the delay in getting everything resolved.
While we’re pleased to hear the issue was handled well in the end, we appreciate your patience throughout the process and will use your comments to help improve our service moving forward.
If there’s anything else we can assist with, please feel free to contact us at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Best customer service as always
Best customer service as always, top notch products, highly recommended!
7 mei 2026
Antwoord van Holloways of Ludlow
Hi Michael,
Thank you so much for your continued support and kind words.
It’s wonderful to hear that both the customer service and products continue to meet your expectations, and your recommendation really means a lot to us.
We look forward to helping you again with your next project or purchase.
Regards,
Holloways of Ludlow team
Very helpful staff prepared to go the…
Very helpful staff prepared to go the extra mile for you
4 mei 2026
Antwoord van Holloways of Ludlow
Hi Irene,
Thank you for your lovely review.
We’re really pleased to hear that our team was able to help and make a positive difference to your experience. Going the extra mile for our customers is something we genuinely care about.
We truly appreciate your support and hope to help you again in the future.
Regards,
Holloways of Ludlow team
Antwoord van Holloways of Ludlow
Hi Rogier,
Thank you for your feedback.
I’m sorry the delivery didn’t match the next day expectation, I completely understand how disappointing that must have been.
We’ll be looking into this to make sure our delivery information is clearer and more accurate going forward.
If you’d like us to review your order specifically, please feel free to contact us at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Antwoord van Holloways of Ludlow
Hi Mrs VW,
Thank you for your kind feedback.
We’re really pleased to hear you were happy with everything, and we appreciate you taking the time to leave a review.
If you ever need anything, we’re always here to help at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
The products were great …
The products were great and the packaging was good. The lightbulbs arrived safe and were perfect.
The only thing is that it took a while to arrive and I didn't have too much communication for a while so I got to a point where I even wonder if you guys were a scam...glad you weren't!
11 mei 2026
Antwoord van Holloways of Ludlow
Hi,
Thank you for taking the time to leave your feedback.
We’re really pleased to hear the products and packaging met your expectations and that the lightbulbs arrived safely and in perfect condition.
I’m very sorry for the delay and the lack of updates during that period, I completely understand how that would have caused concern.
We’ll take this on board to improve our communication so customers feel more informed throughout the process.
If you’d like to discuss anything further, you can always reach us at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Antwoord van Holloways of Ludlow
Hi Peter,
Thank you for your review.
We’re glad to hear you were happy with the service and really appreciate you taking the time to share your feedback.
If there’s anything we can help with in future, please feel free to reach out at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Amazing customer service
Amazing customer service. Speedy delivery and one satisfied customer.
Would highly recommend.
Thank you
10 mei 2026
Antwoord van Holloways of Ludlow
Hi Ciaran,
Thank you for your kind review.
We’re really pleased to hear you were happy with the speedy delivery and that everything arrived just as it should.
It means a lot to know you’d recommend us, and we hope you continue to enjoy your purchase.
Regards,
Holloways of Ludlow team
Communication was great
Communication was great, always came back very quickly and positively and got my product ready for the sunny days. Also when notified of 1 missing part of the order, quickly got it rectified for me so I got exactly what I ordered.
28 april 2026
Antwoord van Holloways of Ludlow
Hi Simon,
Thank you for such a thoughtful review.
We’re really glad to hear the communication was quick and positive throughout, and that everything was sorted out smoothly for you, especially with the missing part being resolved promptly.
It’s great knowing you’ve now got everything ready to enjoy on the sunny days ahead, just as intended.
If you ever need anything else, feel free to reach out at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Antwoord van Holloways of Ludlow
Hi Simon,
Thank you for your lovely review.
We’re really pleased to hear that you found the service smooth from start to finish, with clear communication and an easy delivery process.
Your kind feedback means a lot to the team, and we hope you enjoy your new purchase.
Regards,
Holloways of Ludlow team
Antwoord van Holloways of Ludlow
Hi Lee,
Thank you for taking the time to leave a review.
We’re glad to hear you were happy with the price and quick delivery, and that everything went smoothly from start to finish.
We really appreciate your support and hope you enjoy your purchase.
Regards,
Holloways of Ludlow team
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