Home Energy Save GB Ltd. Reviews 

Avoid Avoid Avoid shocking company never turned up to start insulation, battling to get £1.475 deposit back had to go through bank, Tel number on receipt they emailed says they are nothing to do with the company and are in fact an Electrical Company. STAY WELL AWAY

We had a blackmould issue at one of our buy to lets and as a responsible landlord I took the decision to call home energy for a survey and advice. They quickly arranged a survey and sent a lovely lady called Sam. She came on time and with an array of tools set about doing the most thorough survey from top to bottom inside and out! we then sat down and discussed what to do next with Sam offering various solutions. She really is extremely knowledgeable in her field advising us that the first course of action should be the clouding to eradicate the mould and then with the use of various extractor fans and PIV hopefully get the problem under control. Thanks to Sam we felt this was the correct way to go!
thank you Sam

Great service from Sam. She was knowledgeable,friendly, professional.
She explained everything about the service being carried out and was very thorough.

Johnny from Home Energy Save was great. Arrived promptly, and conducted a thorough survey of our property. Discussed our situation in depth, and reviewed all our options. Would highly recommend.

Sam gave excellent information and advice about product and service. Instantly gave quite. Very efficient and good at explaining technical knowledge.

Great experience. From meeting Andrew for the initial assessment through to work completion, everything was handled professionally.
Work was completed on time and in accordance with the contract.

I recently had damp removal work carried out by Home Energy Save GB, from the initial survey to the final installation, the team were professional, friendly, and knowledgeable.

They explained everything clearly, kept me informed throughout the process, and worked efficiently with minimal disruption to my home. The difference has been amazing — the damp patches have completely disappeared, and the house already feels warmer.

Had a damp proof course installed today and really pleased with the result. The team turned up on time, explained everything clearly, worked efficiently, and left the place tidy. Would happily recommend.

just now
New
Absolute disgrace of a company! Before Christmas I received a quote from home emergency save for damp work on my house, this quote was accepted and I paid a £250 deposit to secure the work with the work commencing on January 19th. I then rang them relentlessly during the week before to arrange what time they will be staring etc but nobody could answer me, eventually I was called by Luke on Saturday to tell me they had cancelled the job and weren't doing the work anymore. Luke blamed me as the customer and claimed that it was my fault as I hadn't paid them more money, surely the £250 I had paid would be enough to secure a date, and if a larger deposit was needed, you would assume a company as large as these would contact you to confirm the dates? But no, Luke argued with me on the phone and spoke to me like I was an idiot. Not to mention, this was a 13,000 job... This was no small job, so my presumption is that they would want the work, apparently not.

I can't comment on the standard of work for this company as I never received it, I'm sure they're great. But from a price perspective and a customer service perspective, about the worst company I've ever dealt with. If you book your job with these, expect to be left hanging and let down at the very last minute.

After finding out that the walls in question were already cavity insulated, Johnny made a great suggestion of how to further improve the front wall insulation and make the front wall look good.

Do not use Home Energy Save Limited.
They carried out damp work in January 2024 and advised water tanking. Within a week, water and damp marks returned. They came back out to rectify the issue.
I contacted them again on 9 December 2025 due to further water ingress and, despite numerous calls and emails, only heard back on 20 January 2026. I was then told the company went into liquidation in October 2024 and that my 25-year guarantee is worthless, unless I contact the former directors who have since set up a new company to see if they would honour my guarantee!!
Customer service and aftercare are terrible. I’m left with ongoing damp issues and no support. Avoid at all costs

On Checkatrade and yell as Cirro-Pure to avoid bad reviews, Home Energy save are NO LONGER on Checkatrade, make up your own mind why not!?! I've paid nothing to Cirro-Pure ltd,. My complaint is that they quoted for unnecessary work, £4500, 9 times the eventual cost of £525. Turned up at my house in Home Energy save T-shirts and told me they were them.

Awful!! Parts of the ceiling was left all over the landing and bathroom & I have 2 young children! Still coming across pieces now 1 week on! Complete breach of contact and didn't do what they said, mis sold us completely and used fear tactics to get us to sign straight away. Roof collapsed whilst installing the piv unit and it's an absolute mess. Mould still an issue. Lost a screw cover from the bathroom so now have to replace them, and they tried charging £5200 for the shambles! Thankfully we're going through finance to get it cancelled and wanting a full refund, and compensation for the damage. Please please do not use this company.

I almost never leave reviews, but I’m writing this because I genuinely don’t want anyone else to end up where I am.

In October 2022 I paid NRG 4U Ltd (trading at the time as Home Energy Save GB LTD)to deal with a serious damp problem in my 3-bedroom Victorian end terrace home. It was sold as a proper solution, backed by a 10-year guarantee. I paid because I wanted the damp gone and I wanted the reassurance that if anything went wrong, it would be put right without drama.

It wasn’t. The damp was not resolved and, more than two years later, I’m still living with it.

This hasn’t been a minor inconvenience. I have asthma and complex health issues, and persistent damp is a genuine health risk. Living with it day after day is draining, and the stress of trying to get meaningful aftercare has made an already difficult situation significantly worse. Your home is supposed to be somewhere you can breathe properly and feel safe. Mine hasn’t been.

When I went back for aftercare and remedial work, I expected a serious, practical plan: identify the actual cause, explain what was missed, and fix it properly. After an inspection in December 2024 I asked for exactly that. Instead, I got deflection and a narrow “minimum effort” approach. In writing, I was told essential related work “is not covered”, that they could only offer more injections, and that beyond that they were “unable to assist further”.

The line that says everything was this: “the company you paid for the initial work is not us.” I was then pointed towards the liquidators via a Notice of Deemed Consent not towards a proper remedy for my home. Whatever the internal arrangements are, as a customer the outcome is simple: the guarantee I paid for did not protect me in any practical sense when the work failed.

At the same time, I was steered towards paying again to address the ongoing damp, including a quote of £2,625 for tanking and plastering. In other words: pay a substantial amount more to correct the very problem the original work was meant to solve. That is not aftercare. That is shifting the burden onto the customer.

Financially and emotionally, this has taken a toll. I ended up having to escalate through Barclaycard over an extended period to recover some of my money. That process is stressful, time-consuming, and not something any customer should have to do simply to get a fair outcome when a service has failed especially when you are also dealing with an ongoing issue inside your home.

Before anyone pays a deposit, please do your research properly and check Companies House. These are public records:
• NRG 4U LTD (company number 12461126) is shown as being in liquidation, and Companies House shows its previous company name as HOME ENERGY SAVE LTD.
• HOME ENERGY SAVE GB LTD (company number 14911564) is shown as active, and Companies House shows its previous company name as PROPERTY REIGN LTD.

I’m not asking anyone to take my word for anything look it up yourself, and make sure the company name and number on your contract/invoice match who you think you’re hiring. Ask exactly who is responsible if the work fails. Ask whether the guarantee is independently backed and enforceable if a company stops trading. Get the scope of work in writing, including what “making good” and remedial work is and is not covered, because those details suddenly matter a lot once the money has changed hands.

Finally, I also dealt with a specific individual during this process whose manner was dismissive, confrontational and obstructive. I won’t name them here, but it made an already difficult situation considerably worse.

Two years on, I’m left with damp, health concerns, stress, and the burden of chasing redress through my card provider. That is not what anyone expects when they pay for a “solution” and a long guarantee.

Even giving one star feels generous. Please I honestly employ you to fact check this company and not be drawn in. I paid a lot of money and im still living with damp in 2025 with no support or aftercare despite an alleged “10 year guarantee” it's not worth the paper it's written on. If I can help one person not to use this company, I've recouped some of my money from them. BUYER BEWARE!!!

Sam attended our property and carried out a thorough survey, explaining each step in detail, making sure we were fully informed of the current state of our insulation and associated problems, and the work that would be carried out, how it would be done, and the guarantees that come with it.
Sam was polite, friendly, very knowledgeable and did not put us under any pressure to purchase.

Sam came to give us a quote for cavity wall lining. She was very thorough with her survey.
Explained all the problems we had with the property.
Her quote was good and I booked the work to be done. O
Sam was polite, friendly and very thorough.
Thank you Sam.
Liz wilson

Home Energy Save did Damp proofing and a chimney repair for me in October 2025-work carried out efficiently and without drama, friendly people, house is much dryer now, all good,

Jim and Brandon did a fantastic job, cleaned up everyday, and left a massive positive impact on the house. Really impressed and would highly recommend. Full EWI to a kitchen extension with new DPC and internal insulation as well

Johnny came round in a days notice, very pleasant and professional and discussed what the house is like in terms of potential mould etc, and explained every step of the way what he was doing! Came to an end and gave us a review of what to expect, what we could do and how this could impact is bad the house in the future
Great service, i would highly recommends

Overall good experience, I had a persistent mould problem that I was battling with for several years in one room of my home. Found this company online who seem to offer something different to the rest, everyone I spoke to during the process was friendly and professional. I was expecting a survey that was estimated to take around an hour, my surveyor Sam was extremely personable, very knowledgeable, genuinely cared and was great to talk to but the overall visit did last around 4 hours. Assessment was of the full house, the products and services made a lot of sense to eliminate the problem for future as well as immediate. However the quotation I was given for the service to eliminate the problem with a 10 year warranty was way more expensive than my original expectation. As the need to eradicate the mould was urgent due to my daughter expecting I needed an instant, affordable solution. I did ask for an immediate eradication of mould for one room to which I was offered (Cirro-Pure clouding 12 month guarantee) although my understanding now is that this isn’t normal practice as they recommend the full house as a minimum order. Ray, who applied the treatment had a very calm nature and my two dogs Instantly warmed to him which is always a good sign for me (and rare as they usually bark at strangers) I also appreciated the level of care when it came to protecting my furniture and videos taken during the process gave me good piece of mind, as well as the room being sealed off afterwards to allow the health and safety risks to be completely diminished to the rest of my household.Sam the surveyor is a genuine, lovely person and went above and beyond with her customer service and caring nature as well as making the experience fun which let’s face it mould is anything but! After the initial treatment we noticed pretty instantly that the air quality felt clearer, the mould smell disappeared within two days and although the mould still shows through, it went from black to brown In a matter of days. Further to this sam very kindly followed up with a visit to wipe down dead mould and used a product to restore my walls to white once again, extremely happy with this!!