PremFina IG04 Car Insurance Review I’ve had a positive experience overall with PremFina’s IG04 car insurance. The team is responsive, helpful, and always has a great attitude when dealing with que... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Been with this company a few years now , straight forward , decent renewal price so I’ve stayed , staff was very knowledgeable
Bedrijf heeft geantwoord
I'm old fashioned, And still prefer to speak to someone when I'm buying or choosing a product. But as far as buying something online i found your site easy enough to navigate, straight forward and I... Toon meer
Bedrijf heeft geantwoord
I had a brief but an excellent dealign with iGO4. I can say that this is a very professional insurance broker institute and they can always be reached by phone and email. I would deal with them again... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over iGO4
Geschreven door het bedrijf
iGO4 insurance provides customers with a range of insurance products, including car insurance, home insurance and van insurance.
We search a range of providers to find our best deals for our customers.
iGO4 has an innovative, new approach to motor and home insurance that puts customers at the heart of what we do. Through the range of iGO4 products, iGO4 Essentials, iGO4 Insurance and iGO4 More, we can deliver an insurance product that is suitable and changeable according to our customers’ needs.”
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Contactgegevens
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough , Verenigd Koninkrijk
- 01733 308 235
- contact@igo4.com
- www.igo4.com
4,4
Uitstekend
9K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Listened well to my needs
20 mei 2026
Antwoord van iGO4
Thank you for your kind feedback. We're glad we were the member of our team was able to listen carefully to your needs and assist you accordingly.
If you have any further questions or need additional support with your policy, please don’t hesitate to reach out.
Kind regards,
Darren @ iGO4
Great car insurance and amazingly…
Great car insurance and amazingly helpful staff throughout, even when it came to
making a claim. The whole process was easy and painless.
14 augustus 2025
Antwoord van iGO4
Thank you so much for your kind words and positive feedback about your experience. We're delighted to hear that our staff were helpful and that the claims process was easy and painless for you.
If you need any further assistance or have any questions, please don't hesitate to get in touch.
Kind regards,
Darren @ iGO4
Good value compared to some other…
Good value compared to some other insurance. Would strongly recommend.
17 mei 2026
Antwoord van iGO4
Thank you for your kind words and for recommendation. We're delighted to hear you found our insurance good value compared to others.
If you ever need any assistance or have questions, please don't hesitate to reach out.
Kind regards,
Darren @ iGO4
Saved me money on this year's insurance
17 mei 2026
Antwoord van iGO4
Thank you so much for your kind feedback! We're delighted to hear that we could help save you money on this year's insurance.
If you have any questions or need further assistance, please don't hesitate to reach out.
Kind regards,
Darren @ iGO4
Antwoord van iGO4
Thank you so much for your kind words and positive feedback about our services. We’re delighted to hear that you had an excellent experience.
If you have any questions or need any further assistance, please don’t hesitate to reach out.
Kind regards,
Darren @ iGO4
It was easy to do I didn’t get…
It was easy to do I didn’t get flustered at all which I usually do. All easy step by step
16 mei 2026
Antwoord van iGO4
Thank you so much for your kind feedback! I'm really pleased to hear that the process was easy for you and that you didn't feel flustered. We always aim to make things as simple and straightforward as possible.
If you need any further assistance with your insurance or have any questions, please don't hesitate to get in touch.
Kind regards,
Chris @ iGO4
Antwoord van iGO4
Thank you for your feedback! We're delighted to hear that the process was quick and easy for you.
If you have any questions or need any further assistance with your policy, please don't hesitate to get in touch.
Kind regards,
Darren @ iGO4
Antwoord van iGO4
Thank you so much for your kind words and positive feedback about our service. We're delighted to hear that you had an excellent experience with us. If you need any further assistance with your policy, please don't hesitate to reach out.
Kind regards,
Chris @ iGO4
Antwoord van iGO4
Thank you for taking the time to provide a review and for rating us a 5* company.
If you have any questions or queries regarding your policy, feel free to contact us.
Kind regards,
Darren @ iGO4
Antwoord van iGO4
Thank you very much for your kind feedback. We're delighted to hear that you found the service easy to use and the pricing competitive. I
f you need any further assistance or have any questions regarding your policy, please don't hesitate to get in touch.
Kind regards,
Darren @ iGO4
Price increased
Would not let me book with original quote despite it saying valid for 30 days.
Paid nearly £100 more as I waited a week and price increased.
15 mei 2026
Antwoord van iGO4
Thanks for taking the time to leave a review. I’m sorry to hear that you were unable to book using your original quote. I’d like to clarify that while your original quote is valid for up to 30 days, this is contingent on no changes being made to the information provided, including the policy start date. If any details are altered within that period, the new quotation will be recalculated based on the current rates available at that time, which can result in either an increase or decrease in price.
I hope this helps explain the situation. If you have any further questions or would like us to review your case in more detail, please don’t hesitate to get in touch.
Kind regards,
Chris @ iGO4
Not so good when you try to contact customer service
The site is easy to negotiate but thats as far as it goes. I have tried to change my name, easy to do attached a photo of my marriage certificate, press submit (whoops somwthing went wrong) try again (whoops something went wrong. Personally I am not sure what went wrong. I filled out the necessary details and attached the photo. So......I emailed customer services, that was two days ago. No acknowledgement of my email, absolutely diddly squat. I have now sent a second email. In both emails I included all my details and attached a photo of my marriage certificate. Why is everything such hard work?
14 mei 2026
Review zonder uitnodiging
Antwoord van iGO4
Thank you for your message and for letting us know about the difficulties you’ve experienced while trying to change your name on the site. I’m sorry to hear that the process has not worked as expected and that you haven’t received a response to your emails yet.
I have escalated this issue to the relevant team to investigate the problem. Thank you for your patience while this is being looked into. If you have any further information or questions, please don’t hesitate to get in touch.
Kind regards,
Chris @ iGO4
AVOID AT ALL COSTS
Avoid these at all costs.
I have no idea who is rating these guys anything above a 1*.
Someone reversed into my pregnant partner over 6 months ago and we are still waiting to hear back. Ive been passed from this company, to the solicitor and back before being sent to Aviva. I then got sent around their whole office with absolutely no response. One guy even said 'I don't even know why you've been passed onto me'. The solicitor that deals with no fault claims has passed it back and no one has a clue what's going on- some couldn't even locate the polciy.
Impossible to work the live chat, the agents dont answer, the phone cuts you off. Absolutely abismal service.
Save yourself the time and money and just go somewhere else.
12 mei 2026
Review zonder uitnodiging
Antwoord van iGO4
Thank you for sharing your experience with us. I’m very sorry to hear about the distressing situation involving your partner and the challenges you’ve faced in getting a response. Please know that your concerns are very important to us, and we want to ensure your case is handled as smoothly and promptly as possible.
If you’d like to send us an email with your policy number, full address and date of birth to contact@igo4.com, we can then look into this further for you.
Kind regards,
Michelle @ iGO4
Asking customers to send a scan or…
Asking customers to send a scan or picture of their driver's license via unsecure email.
Attitude of staff member I spoke to about the request for NCD proof and drivers license details.
Policy cancelled in less than 24hours after purchasing the policy online.
9 mei 2026
Antwoord van iGO4
We're sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. If you would be happy to send us an email with your policy number, full address and date of birth to contact@igo4.com, we would like to discuss this further with you.
Kind regards,
Michelle @ iGO4
Always provided an excellent service…
Always provided an excellent service and strategic forward no hassle procedure.
8 mei 2026
Antwoord van iGO4
Thank you so much for your kind words and positive feedback. We're delighted to hear that you appreciate our excellent service and the straightforward, hassle-free process we strive to provide.
If you have any questions or queries regarding your policy, please don't hesitate to reach out.
Kind regards,
Darren @ iGO4
Antwoord van iGO4
Thank you for your kind words. We're delighted to hear that you found our operator friendly and that your experience has been positive.
If you have any questions regarding your policy, please don't hesitate to reach out to us.
Kind regards,
Darren @ iGO4
Can't get hold of anyone on the phone
Can't get hold of anyone on the phone, or live chat. Can't make changes to the policy online either, site crashes.
Phone number on the website disconnects before connecting to anyone. When you try a live chat, it shuts down before connecting to an agent and the website my account section doesn't allow changes.
Terrible customer journey, please contact me i want to cancel my policy!!!
8 mei 2026
Review zonder uitnodiging
Antwoord van iGO4
Thank you for reaching out and sharing your experience. I sincerely apologise for the difficulties you've encountered trying to contact us and manage your policy online. This is certainly not the experience we aim to provide.
If you could please send us an email with your policy number, full address and date of birth to contact@igo4.com, we would like to rectify this with you.
Kind regards,
Michelle @ iGO4
Antwoord van iGO4
Thank you for your kind words and feedback. We're delighted to hear that you found our customer service easy to deal with and helpful.
If you need any further assistance, please don't hesitate to reach out.
Kind regards,
Michelle @ iGO4
Easy to insure no hassle encounter will…
Easy to insure no hassle encounter will probably insure with you next year subject to the price being okay.
6 mei 2026
Antwoord van iGO4
Thank you for sharing your positive experience with us. We're delighted to hear that insuring with us was easy and hassle-free.
If you have any questions regarding your policy, please don't hesitate to reach out.
Kind regards,
Darren @ iGO4
What made it great was i don’t have to…
What made it great was i don’t have to worry. You e.mail me my new quote and if i agree its paid. No worries until next year.
4 mei 2026
Antwoord van iGO4
Thank you for your kind words! We're delighted to hear that the ease of receiving your new quote by email and the straightforward payment process have made things worry-free for you.
If you have questions or queries regarding your policy, don't hesitate to reach out.
Kind regards,
Darren @ iGO4
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