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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I needed the prices of all the sheds on our website changing Nick Thompson the Web designer was absolutely amazing sorting everything out for me Nothing was any trouble to him and all I can sa... Toon meer

Beoordeeld met 1 van de 5 sterren

I find it Incredulous that Infoserve charge you to create a web site then expect you to pay £630 per year to maintain and promote your website . Then ask you to pay a further fee to maintain your we... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We gave Infoserve a highly complex brief; the design and build of a website to launch of a new concept/brand. This involved a site targetting two very different audiences. A site with a bespoke ecomme... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Would highly recommend Infoserve, they were excellent at helping us create our website. Their experts were all really helpful in both the design and technical aspects, to help us understand and get... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Online marketingbureau

Informatie afkomstig van verschillende externe bronnen

Infoserve is the UK's only Google Premier Partner, Bing Ads Elite Partner and Yahoo Local Advertising Partner. Bringing business to you through our unique online marketing solutions.


Contactgegevens

3,4

Gemiddeld

TrustScore 3.5 uit 5

282 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

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3,4

Alle reviews

(282)

9 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Very sceptical at first

Very sceptical at first, My point of contact for all my needs has been Lakysha. I can honestly say that she's been a diamond from the get go. Ive never felt pushed into anything and have always been advise what does; and doesn't work and where my budget would work best. I would defiantly recommend info serve. top marks so far

16 maart 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Infoserve have helped me gain new clients

I attended a small digital marketing seminar which was aimed at a small group of people from the same niche market. I followed this up with a free one to one consultation appointment.

During both of these appointments I found the staff at Infoserve thoroughly professional. They had really done their homework on the market that we worked in and as such were able to target the advice and suggestions they were able to share.

Whilst I haven’t been able to implement all of their suggestions just yet, I’ve made a good start and the impact on my business has been immediate wi5h more new clients booking in with me. Obviously this is what we all want.

If your considering Infoserve to increase your business, I would not hesitate to recommend them. In the world of technology and marketing they really know their stuff and are fully up to date with trends and how to keep abreast of them.

14 maart 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Paul is really understands what I what…

Paul is really understands what I what to achieve. Which means he is a good listener.He is more interested in the goals that I have than the technology that Infoserve has. He is an excellent Account Manager

13 maart 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Infoserve Review

I have worked with the Infoserve Team on promoting and advertising my small business on the Internet for over 5 years. With their help and guidance I now have a consistent supply of clients. I can recommend them.

13 maart 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I would just like to say that we have…

I would just like to say that we have been very please with the service that we received from all of you at the Infoserve ltd.regarding the setting up of our website.we found the whole service professional; from the very beginning and all the staff are most efficient and helpful.
All of the changes we requested were dealt with quickly.
i thank you for everything.

13 maart 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very happy with the service we receive…

Very happy with the service we receive and knowing that our listings are being taken care of behind the scenes. Our latest account manager Joyce is brilliant, nothing is too much trouble and she's super friendly too.

13 maart 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Gaining clients under false pretences

I went to one of their events in Leeds. Having then liaised with them, and had a meeting, it took them 2 weeks to put a 'standard' quote together, however, whilst I was at their offices they took some account details from my laptop, which I am not happy about. I believe they are gaining clients under false pretences. No explanation, no apologies, no contact since!

12 maart 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service

I am a small photography business and can rarely afford to spend extra on campaigns and advertising but Carly Harris my sales executive treats me like a top-flight customer every time we interact. She goes above an beyond to help my business succeed. The fact that she is a hoot to chat to is the cherry on top!

13 februari 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Useful support from Sam King,Infoserve

Useful support from Sam King, prompt & concise to resolve Facebook digital marketing issue

7 februari 2020
Review zonder uitnodiging
Logo Infoserve

Antwoord van Infoserve

Hi Steve
Thank you for your review, we will make sure Sam is made aware of your kind words. We look forward to providing you with the best possible service and please let us know if we can help you boost your business profile online further.

Beoordeeld met 5 van de 5 sterren

Sam's great at understanding your requirements

Sam's great at understanding your requirements. He takes time to understand your business model, product, and customer base and can then apply his expertise to develop your Facebook profile to best suit your business. He's also got great patience in dealing with people that barely understand the fundamentals of Facebook!

7 februari 2020
Review zonder uitnodiging
Logo Infoserve

Antwoord van Infoserve

Hi John
Thank you for your positive review and complimentary comments about Sam. We value your custom and are glad to hear that our online marketing is working really well for your business. Customer satisfaction is one of our priorities, so we always appreciate feedback on what we offer, thanks again!

Beoordeeld met 1 van de 5 sterren

Avoid at all costs - attemptive fraud and multiple other reasons!!

Unfortunately, I am extremely glad this is all over and I’m finally away from this company. I will be looking at setting up a new website for a massive list of reasons!

At first I was with a former member of there team who has now been sacked called Connor Mundy I believe. He was nothing but lies from the start which has given me an extremely bad experience with Infoserve despite having had to be given a new account manager.

Connor at the start made a lot of promises about my website and also promising to do work on his behalf if I paid extra for other things which I wasn’t 100% set on. I was being mis sold extras which I didn’t want including bing searches etc because he promised to manage my Facebook page and create twitter pages/linked in and tons more to gain me work.

None of these promises were made but that’s not the worst part at all. I was constantly hassles by him on my personal Facebook and then asked to send money to his personal account for my google campaign! He said he would send a receipt when he was back at work as he was working from home and it was supposedly due! I told Infoserve and never paid him to find out he didn’t even work for them anymore! Infoserve seemed to do nothing to compensate this and wasn’t really interested in updating me on this but he also tried this with two other friends who had websites built by them and were also promised lots more than he did.

The websites were extremely basic and in all honesty an eyesore but I had to give up trying to make changes as he just never listened or promised and never lived up to it.

This was just the start and set off an extremely bad experience from which I’d never recommend this company to anybody at all.

Please avoid at all costs!

Jack
(JLM Plumbing Services)

29 januari 2020
Review zonder uitnodiging
Logo Infoserve

Antwoord van Infoserve

Jack, this doesn't sound good and firstly, we do apologise sincerely. What confuses us is that this matter is from over one year ago and our Customer Service team have since tried to call you 29 times to resolve.

We recognise that one of our ex-employees had made this mistake and at the time we took immediate action. Since then, our team have tried to resolve this with you.

We are more than happy to arrange for something to be done as a gesture of goodwill.

Customer satisfaction is our upmost priority, which is why we have an excellent rating on review sites. We take these matters very seriously and have a conversion rate of 24 hours for resolving issues that can occur.

We took immediate action with that employee and we would love to have the chance to make this up to you.

Customer Services

Beoordeeld met 1 van de 5 sterren

Infoserve generated nothing.

Was with this company several years, got nothing from it all interested in is money money only good thing was my photos I sent in, always changing people about making false promises, did nothing for me.
Would not be surprised if these top reviews were wrote by there now people.
Good at trying to talk you into to buying into something that’s is costly even paid for clicks got nothing.
No infoserve writing in your reply to get in touch not interested you pests wasted enough time and money.

9 januari 2020
Review zonder uitnodiging
Logo Infoserve

Antwoord van Infoserve

Hi Avit, whilst we are sad hear this, we are also surprised. With our digital marketing we provide phone call enquiry tracking to allow you measure how well it is performing.

Whilst we make every effort to use every Google and Microsoft 'best practice', since we are closely managed by them, but we can not control the end result on every campaign.

A business website, service pricing (compared to competition) or other factors can have detrimental effects on performance.

We take these matters very seriously and would like to follow up. We understand your frustration but there are ways that we can make it up and reverse the results.

All of our reviews have been left by existing customers, they are verified users. They are so high because we do take great pride and care in making sure we deliver a high return to every customer. In the rare scenario where it goes wrong, we will endeavour to fix the situation and won't stop until each customer is very satisfied :-)

Please let us know if we can do something to fix this (free of course!).

Beoordeeld met 5 van de 5 sterren

Digital marketing can be a nightmare…

Digital marketing can be a nightmare if, like me, you are not totally familiar with the process. I have learnt from experience that there are a lot of companies/people out there who take advantage of people like me selling their services but mainly for their own gain. Jamie Baine and his Info Serve team made me realise this very quickly. Jamie was always there to speak to and he was happy to give me time to discuss our projects and with his professionalism and recommendations our PPC campaign results improved instantly. Info Serve are lucky to have him on board – at last I feel I have our marketing in good hands and I can see and follow the results with confidence.

18 december 2019
Review zonder uitnodiging
Logo Infoserve

Antwoord van Infoserve

Hi Alison

Thank you so much for taking the time to post a review. We really appreciate your kind words and will make sure they are shared with Jamie and the Infoserve team. We value your custom and feedback and are glad to hear that our online marketing is working so well for your business. Thanks again!

Beoordeeld met 5 van de 5 sterren

I have been working with Matt Budd at…

I have been working with Matt Budd at Infoserve for most of this year and they have been brilliant! I would recommend Matt to anyone. He is excellent at what he does and has been so helpful. He has good ideas, fantastic experience and works hand-in-hand with you. Superb.
I might also say that the guys that actually build the sites have been excellent as well, they are so efficient and again very helpful. So a really big thanks to Graeme Buckley. If you need a company to sort out your website or build you a new one, and promote you on-line, look no further than Infoserve.

Simon.

10 december 2019
Review zonder uitnodiging
Logo Infoserve

Antwoord van Infoserve

Hi Simon

Thanks for your review – we’re glad that you have enjoyed your experience of working with Infoserve. Customer satisfaction is our number one priority so we always appreciate feedback on what we offer. Please let us know if you think any of our other services can help boost your website and business profile online : )

Beoordeeld met 5 van de 5 sterren

Infoserve have built us a fantastic…

Infoserve have built us a fantastic site which looks great and is giving us a far better online presence than our previous site.
They have also been very helpful with suggestions to enable us to maximise the marketing benefits of our site and social media platforms. A big thanks to Darren Dale who has assisted us with all of this !

20 november 2019
Review zonder uitnodiging
Logo Infoserve

Antwoord van Infoserve

Hi Angela

Thank you for taking the time to post your review, we are glad to hear that you are pleased with our service. We really appreciate your kind words and we will make sure they are shared with Darren and the Infoserve team : )

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