Infoserve Reviews 

Follow up calls were very helpful.

I would advise that you avoid this company, they promise you everything and give you nothing, if as in my case you have very little knowledge around Pay per click and online advertising then you are easy prey. When I initially signed up with this company they told me they could improve my online visibility for a one off small sum of £240 for PPC which I thought worth a try, Well this was just the start within 2 weeks the hard sell started I mentioned that I wasn’t seeing any return on my spend. Every time I spoke to Infoserve I always came away having been convinced that the previous product wasn’t quite working for me and that I’d need to increase the campaign to a higher level whilst being assured and guaranteed that I would get the conversion. I voiced my concerns on more than one occasion that It was not happening to which the reply was “don’t worry it will come”, although it never did. These people are not experts they are sales reps their Sales pitch was always let me speak to my manager to see what we can do for you, then hey presto for a special price today we can offer you this for only…..
They setup a Direct debit without my authorisation then told me that I couldn’t get my money back for the payment, the account manager even called me on his mobile phone so that the calls wouldn’t be recorded
They recommend that I have a Website built by them as mine was probably part of the issue, it wasn’t, there was no significant change once the website they built went live. Again, another ploy to extract more money.
I asked for the campaign to be turned off while my website was being built as there was no point carrying on with running the campaign against my website as it was deemed to be part of the reason why I wasn’t getting the conversions (according to Infoserve)
Unfortunately the account manager forgot to suspend the campaign, when this was brought to his attention he said there was nothing he could do as I’d still been having traffic directed to my site (this was one of the occasions when he called from his mobile) on that call he told that he had forgotten to suspend the campaign.
I then arranged for the campaign to be suspended whilst I was on holiday which on this occasion did happen, it was agreed that I would get in touch on or around 17th Sept to switch it back on I sent an email to the account manager on the 19th September to make this request, unfortunately I had to call the account manager again on 27th Sept as the campaign still hadn’t been turned on.
I voiced all these complaints to Infoserve which they acknowledged and offered me a free month of PPC (which in theory was a month that I had already paid for when my website was being built.) again this gave no return in terms of customers.
The final insult came after I complained that the website was running slow as per analysis on Infoserve website. They sold me the store package for 2500 products but then claimed that the reason the website was slow was due to the number of products that I had in the store which was 980 surely if you’re sold a package for 2500 products then it should be able to cope with 980. They took a further payment from me to speed up the website and clean up SEO which I was told would be included in the original build. Even after running the analysis tool again 2 months after the work was carried out the tool still shows issues with speed. Knowing now how the company work I do wonder whether the web site analysis tool is tuned in such a way to justify them selling even more products that promise to resolve issues.
It was suggested by them that I be assigned a new account manager, however they then decided that it may not be a good idea as they would also try to up sell (their words not mine) I think that says it all, they just hard sell.
My Company spent £5457.6 with Infoserve which returned almost nothing in terms of customers
This whole experience has been false promises and misleading information, I am disgusted that I put my trust into a company that has so badly let me and my company down using mis-selling practice.
I am much more clued up now and realise just how much they took advantage of my trust in them while starting up a new business; I am now in the process of consulting with Trading Standards.

Infoserve's service is fantastic. They don't just manage your pay-per-click campaigns, they give in-depth and practical advice on how best to optimise your website for best search engine results as well. They follow up, they're on the ball and through the dashboard results and recorded calls they're accountable, too. Excellent service and I wouldn't hesitate to recommend Andy Scott and Infoserve.

Nikita and the team are one of the very few digital marketing companies that speak plain English and distil all the noise and confusion to make Google Adwords and SEO much more understandable. I have enjoyed working with them and they come highly recommended by me and all at Toplightco.com

Excellent service, friendly and helpful staff.
Built new website within days.
Would highly recommend

I have received an excellent professional and personal service from Nikita. She has kept me informed about every aspect of my PPC campaign. I have been working with her for years and have found her honesty and knowledge to be a credit to infoserve.

I have to say that every time I call Curtis Hare (Senior Web Designer at Infoserve.com) he fixes every single problem I throw at him. Often there and then!
Nothing is too much trouble (I know I am) and he is soooooo helpful.
AND they have me on page one of Google. That'll do me! Good job.
Mark Jones.

Nikita has been great in helping me expose my business on Google and Bing. Always provides open and honest advice and regular calls to go through my dashboard maintains my faith in InfoServe,

Maxine was very helpful and professional
and honest and does her job well, a real credit to your company.
Thank you

We have been using Infoserve to manage our Yahoo listings for over a year now and we have just moved on to their Listings Manager tool as well. Eddie Copland is our Account Manager and nothing it too much trouble for him. I would recommend him and Infoserve to anyone looking to optimise their Companies online presence.

Very professional company from start to finish. Eddie Copland of Infoserve initially called me to verify my business address, and we started chatting about his company handling the advertising for my small business. There was no pressure at all, unlike many other companies who have been phoning and pestering me on a daily basis, to go with them
Eddie has built a new business website and sorted out advertising for me, and has kept me updated every step of the way. I would recommend this company, thanks, from Mark at Colemans Painting and Decorating Services

5 Stars all round! I have had been really well looked after by all the staff I’ve spoken too, more importantly it works 100%! I can’t thank Connor Mundy enough for all his hard work setting up and advising me on the best possible advertisement/website! He’s really gone above and beyond to provide me with an excellent service which my phone has been non stop with calls! I can see a long lasting business relationship with infoserve. Any customers will be extremely happy to have Connor onboard!

I found this company very helpful as i am not that good at computer jargon, they explained certain subjects i didn't understand in my language!

I have really noticed that since using the service numbers of visitors to my website has definitely increased leading to more phone calls and ultimately more quotes and work.

My contact Carly Harris at Infoserve has been absolutely brilliant in assisting me to get the most out of my subscription and I recommend her highly as well.

Great friendly service and have delivered huge increase in traffic to my website and shop.

Massive thank you to the whole team (especially Carly)

Very informative and knowledgeable people. The reporting is just right for our business and I know I can make changes easily when needed.

Michelle was very helpful and patient with me guiding me through the listing manager portal. If I have any queries or I am unsure about anything she has offered to help me at anytime. Highly recommended.

We are very happy with the service that we receive from Infoserve especially our Account Manager Carly who has been an absolute pleasure to deal with since we joined about 4 years ago... I really could not have asked for anyone better to deal with she honestly has the patience of a saint and is extremely professional yet compassionate at the same time!

Infoserve not only do our advertising but they also host our website which we are very happy with!

Thank you to all the team at Infoserve and a very special thanks to Carly Harris!!

Regards
LGR & GLAZING LTD

After discovering Joe Gauchi at Infoserve about six years ago, our online advertising has become successful and seamless. The funeral service can be tricky to market and in the past we have had problems with other companies who haven't taken the time to learn our industry, however Joe has always had the sensitivity, knowledge and professionalism to make the most out of our campaign. Infoserve has been a pleasure to work with.