InterBay Reviews 

Best and excellent service , a quick procedure with out complications, 5 star

I have always had a great experience with Interbay. They worked diligently on my case every day through their preferred solicitor, without any delays. They handled everything efficiently and professionally to ensure the completion took place on time and as quickly as possible.

Very good service. No time wasted.
My broker Mr Shah Nimish has given me the best service. Great help. I'll definitely be doing business with him in the future.

Great throughout the process

Thank you

AVOID! Nonsensical mortgage requirements, Birketts (their lawyers) are useless, and Interbay will take you down the garden path just to reject your application right at the last hurdle. Birketts must be making a killing from their fees for all these applications that don't proceed. Utter waste of time - use another lender otherwise you will be out of pocket for thousands of pounds in wasted surveys and assessments they require.

Terrible solicitors- both lenders and underwriters. Worked only in the last minute and asked ridiculous details for a bridging loan. Dont go for it.

Would never use them again. The vetting takes far too long and six months with no leeway to extend offer is disgraceful as ridiculously six months is not long enough as the bulk of the delays caused by proof of funds was from Interbay. Also hidden costs that were sprung on me to protect Interbay that I was never made aware of at the start of my mortgage application which I felt if they wanted, they should pay for them out of the arrangement fee I paid.

The interbay process was efficient and fast.

Excellent prompt service, very understanding and cooperative. Quick efficient lending..

Interbay were great and very patient with our slow purchase. They kindly gave a number of extensions to our offer to help get it across the line which we are very grateful for. I’d highly recommend.

Interbay were very quick to underwrite and issue offer which was great service, but what made it a 10/10 service was the understanding of the difficulties that the lawyers were facing with a very elderly vendor - Interbay agreed extensions this the facility without the need for a new valuation.
Bobbi Garland was extremely supportive

Excellent experience with InterBay. As a broker, I found the whole process smooth and professional from start to finish. My BDM, Joshua Williams, was extremely helpful, responsive, and genuinely invested in finding a way to make the case work.

The underwriter, Jason Rodger, was also excellent, communicative and easy to deal with throughout. It was refreshing to work with a lender where both the BDM and underwriter clearly wanted to understand the case and help achieve a positive outcome.

A great team effort and a very positive experience. I look forward to placing more business with InterBay in the future.

I have been processing cases with Interbay for many years and are excellent as always, so well done all the staff, BDM Nick O'Leary and all the underwriters, sales staff, completions team and Paris Smith the lenders acting solicitor

Very lengthly, expensive procedure with poor communication and incorrect offer documents provided.

I submitted a semi-commercial remortgage application to Interbay and was very impressed with the service and the speed in which this completed. My client was very pleased too. Thanks to our BDM - Matthew Butt for getting me re-registered in time to submit the application before the product was being withdrawn

Intebay use Birketts solicitors who are rubbish but they blame inter bay
offer came in November 2025
related purchase gone in the bin as the money was finally in the bank 31/3/26
the Birketts wanted paid in advance then the job was given to 2 trainees one was miss a kennedy and documents was sent back and fore over you signed on the left but it should be on the right then remove a director but after i was told to pay extra £800 to redo
why
the bank (interbay) requirement changed again

Had a commercial capital raise application with Interbay since late 2025 and whilst we did have some hurdles to overcome, Interbay always remained flexible, put the client first and made sure the process was as easy and painless as possible.

This is a “slick” marketing company that offers commercial mortgages through brokers.
Do not be fooled by The 5* reviews they are mostly Financial services groups and the 1* the clients.
The “customer” services I are handled very badly in India.
I was a client for 7 years due to “lockin” agreements that were signed under duress after continued delays.
The valuation of the building was carried out by a VAR, you pay for it but can’t question the severe downgrading of value.
The net effect is your “glossy” offer is withdrawn and you will be forced to take a higher deal or look elsewhere if you still have time.
I didn’t.

Please avoid this company like the plague. Spent thousands in fees and months wasted trying to get a commercial mortgage. I had tried hard to push through and failed due to a company audit. Interbay commercial had ridiculous demands regarding checking for damp as picked up on valuation report. I had to further spend money for other reports just to confirm cost of repairs costing £700. Delays upon delays. Spent over £1800 on a valuation only lasts six months. They taken close to 5 months from that. Only a small business trying hard to progress and this shameful company can throw demands, thousands spent and lost, jumping through hoops to obtain further reports for their satisfaction just to be turned down.

If your broker puts this firm forward as a potential lender sack your broker - they don’t know what they are doing and are just after the commission. You don’t have anyone to protect you!!, even the Financial ombudsman can’t take on your complaint. No care whatsoever ever for your loss. Complaint letter was shocking!!! Leaving one start makes me sick.

I wish but nothing but financial loss for your company just like the burden you’ve obtained to myself!!!!

Please, please avoid this company
Unless you want throw your money down the pan and waste time. Look
At there shameful replay to say to call us!! They will do nothing and should refund all the money I wasted, but they will not.