InterBay Reviews 

I'm really pleased with how the deal was handled

Overall the experience was good…
However, the process needs to be streamlined

Absolutely appalling service and day light robbery when it came to fees and appointing their solicitor. The worst lender by far. Stay clear of this mob! Never experienced such poor overall service in 26 years of owning properties and dealing with other lenders!

I would sooner leave the property game than take another loan with Interbay and they need to know why. In an effort to be fair part of my overall complaint lays with my broker and Interbays appointed solicitor.

My initial rate kept on increasing, my broker always had a reason why.

Interbay think an AST gives them more security to evict a tenant over a commercial lease. So if you house vulnerable women and children as we do, the charity who rent the property are deemed higher risk if they were to repossess. The fact is as AST gives the tenant much more protection as it is their home. Where as a commercial lease can be vacated very simply should the need arise.
I think my rate went up 1% because of this.

They insisted they use their own solicitor which I wasn’t told prior to committing to my brokers deal. This added close to 2k to my fees.

They are unregulated, beware.

Their Solicitor kept delaying and stalling prior to Christmas, they clearly had no intention on working fast for me. Instead delayed to make this deal one to pick up after Christmas.

In the final months of the deal, it took 9 months, not all their fault. In the final months they decide to insist on a 2% side letter. We had to have the property refurbished and let within 30 days or our interest rate would go up by 2%. This was negotiated up to 90days.. but still a joke..

Money was released late In the day only to go via their solicitor, to mine and on to the vendor.. in one day it all took too long so we missed collecting the keys.

I would beg my broker to request they speed up or “help” get the deal over the line. Interbay refuse to speak to you as a client, only the broker, so the broker and Interbay must share the blame when requests get ignored or shut down.

I saw nothing coming from Interbay I could deem as supportive or helpful or generous or a concession. No gratitude towards me as a client, nothing to make me feel valued whatsoever. In fact I was made to feel like a burden, like my business doesn’t matter.

I needed to guarantee personally the loan.

They ignore the valuation and choose how they base the building value to suit them.

If they were regulated I would be taking this further. I will be doing so with my broker.

Rates were reduced but I had to push for my loan to be amended to the cheaper rate. This then needed to be redrafted and took over a week further delaying the loan. Had they told me a month prior when they published the rate reduction this delay wouldn’t have happened, but either they or my broker saw £££ in their eyes if they could keep it unchanged, I’m sure..

Save your sanity, insist your broker chooses another lender. And if you can’t find one, walk away. My Solicitor commented on how awful dealing with this firm was and hopes to never encounter them again.

⭐⭐⭐⭐⭐
Excellent service from start to finish. The mortgage completion process was smooth, professional and well organised. Communication was clear, queries were handled quickly, and everything was completed on time. Highly recommended.

I recommend Interbay to everyone, it’s a good lender for Commerical mortgages. I had a great journey and great experience with no delay in completing. I will recommend to my friends and families to this lender.

Very good products and easy to use portal. Approachable & speedy BDM.

Once you get hold of an Underwriter, the process & decision making seems logical apart from their ID requirements which are sadly ridiculous if electronic ID fails.

Could do with being a bit more pro-active with Legals and managing Solicitors better.

I enjoy dealing with Interbay and this case went well with strong support from the start to completion. It was a shame that their solicitors did not offer the same level of service.

Predatory lender who fills your email box with unsolicited emails.

Unnecessary hassle and withheld the funds for a further 3 months after deadline with no response or reasons incurring unnecessary costs for us.

Great commercial Lender with a forward thinking approach. Its always a pleasure to work with the team at Interbay.

We had a great experience from start to finish using Interbay who aided our client to obtain a commercial mortgage to purchase an office for their trading business. Our BDM Nick O'Leary was always on hand to help and definitely makes our life as a broker a lot easier!

Avoid this company really bad experience

Good experience

Overall, my experience with Interbay Bank has been positive—the service was reliable and professionally delivered. However, there are some areas where I feel improvement is needed. Specifically, the requirement to route payments through mortgage clubs seems unnecessarily complex, especially considering the significant fees charged for processing when these clubs have no direct involvement in the transaction. This adds friction and cost without clear value to brokers.
Additionally, we are on the panel of Precise Mortgages, which operates under the same group, and they pay the full procuration fee. It raises the question of why InterBay, also within your group, does not follow the same model. Aligning policies across brands would improve consistency and broker satisfaction.
That said, I appreciate the overall service and hope these concerns are taken into account going forward.

The Lender was communicating and responsive throughout - a little bit process driven but once the sequence is understood everything moved quickly

We have used Interbay several times now and every time it has always been exceptional. Even if we encounter issues, Simon Ward out BDM will always, always, always go above and beyond to solve any, or simply guide us through the entire process. We couldn't recommend Interbay and their team enough.

Have worked with Interbay as a broker for many years now. I want to highlight the pragmatic underwriting we've recently experienced from Jason Rodger. A complex case, requiring exceptions but an underwriting approach with a view to finding solutions. It felt like we were working to mitigate risk and satisfy criteria and not just ticking boxes.
Couldn't ask for more on complex cases.

I have been working with Interbay on a number of deals, large and small. The service and proactivity from BDM right through to completions team is great. A special thanks to SFAM, Simon Ward and Office BDM, Joshua Williams who really go the extra mile.

The new streamlined process in getting to an offer is now very appealing. What makes this process more smoother, is my specialist finance manager Simon Ward who is very proactive and efficient with resolving any potential issues with great communication delivery.