Invictus Active Reviews 

Always been helpful and caring. Very good company. Very happy to help

Top tier customer service, they always get back to me within 48hrs when I contact via email as I'm not great on phones and delivery is always quick

Very helpful when I was trying to buy my first chair, thanks!

From the start Invictus made the process very simple. They were able to match quotes and provide good service throughout.

I would definitely use them again should I require further wheelchair items.

Very helpful people, (Danielle & Scott) responding quickly to information requests.
YouTube videos extremely useful both in assessing suitability of item and also for assembly.
Fast and efficient delivery by DPD/Chronopost to here in France. Payment of import duty by myself online.

Ordered some new wheels, clarified pin sizes etc before order. Placed order. 3-5days delivery. Waited a week, nothing. Gave them a call, there was a problem with the rim when they tried to fit the wheel. So they had to send the batch back to replace it, that would take a week. But Invictus had omitted to email me to let me know. Called back, rang and rang, finally someone picked up the phone, they explained the issue and said they'd be here next week so I waited. Called a week later left message no call back. Called again left message was told I'd get a call back, but got an email saying I had to wait another week for my wheels, no reason given. But I'd had an email that day saying my wheels would be despatched that day they just needed to confirm the pin size of the wheel. Requested a refund twice, still waiting.

Update: Contacted the business again. Got through to a person who sounded like they were on the toilet. Left message for someone to call me back. Finally got a call, organised the refund. The owner asked me of I would change my review. Unfortunately I couldn't at the time, only now. I explained this to them, yet I still continued to receive phone calls asking me to change my review. But after the poor communication, the poor ordering process, poor customer service and the following pestering, my review stays the same. Look how long its taken to reply to this? Got my wheels cheaper from Spokz and they arrived within 2 days.

I have shopped with Invictus a few times now, excellent customer service, Scott helped me with some new wheel rims push rims and tyres which I was very grateful for, nothing is to much trouble for them. I was kept up to date with my orders. All items I have purchased have been excellent quality and very good price. I would definitely recommend Invictus. I will keep shopping with them when I need something else. Thank you.

Ordered myself a FreeWheel attachment which I could try for 7 days, & if I didn’t like it, I could return it without being charged. When it arrived, I did need help to set it up but unfortunately it didn’t fit my wheelchair as I needed one from their custom range. Once I made contact, they arranged for another one to be sent out & paused the free trial so I could have time for it to be fitted & tested out, so that was really kind of them. It did take a few attempts for it to be set up right, but now I love using it. When I’m out even just on a pavement, it is a lot less bumpy & I feel more confident getting up & down kerbs. I’ve used it on a grass field & it was brilliant. Definitely glad I choose to try this as it’s great!

Excellent customer service. I ordered the wrong part for my wheelchair and contacted Invictus (Michael) to arrange an exchange. I needed the part ASAP so I could use my chair for a charity gig. Invictus dispatched the correct part immediately, not waiting for the wrong part to arrive with them! This is truly exceptional service. Thank you Michael and Invictus Active, you have my sincere gratitude and continued custom. BP

Really helpful when you call and very good technical knowledge. They help you until your issue is resolved.

The whole process of buying my active trainer was super easy. From asking about which model I needed to getting the delivery information and forms sorted! My order came within 5 days and the team have been really helpful at sending out all the assembly information etc! Scott kept me in the loop with when it would arrive as well. I’m really looking forward to getting fitter & more active with my trainer!
I would highly recommend Invictus Active to anyone who wants a great customer experience and brilliant quality products.

I’ve had my new wheelchair (tilite ZRA) for about 6/7 weeks now and it’s been excellent, couldn’t be more chuffed.

I had been looking for a new lightweight wheelchair to use in the house that provided me with significant support to help keep me safe. Scott listened to all my needs, guided me through the selection process, and helped configure a new wheelchair for me.

The anti-tippers and jay3 backrest have been invaluable additions and will help me live as independently as I can for as long as possible.

I purchased my first wheelchair from Invictus Active and could not be happier. They were so helpful, not pushy in the slightest, gave me some great advice about getting used to my chair.
Since then I've ordered a few more bits and will sure to be a lifelong customer.
I can now go out feeling stronger and more confident in my chair with the sense of freedom I've not had for some time.
A brilliant company!

I purchased the Invictus wheelchair trainer about 6 months ago. It has allowed me to do cardiovascular workouts using an accompanying app that measures speed and distance travelled, as well as heart rate. Has helped me to shed a lot of belly fat and to perfect and nuance my pushing technique. Had some challenges setting it up at home but the team at Invictus were terrific in talking me through what was required. Could not rate the product highly enough.

Very friendly and knowledgeable staff.
Needed a chair for work and secured funding from access to work.
The whole process was explained to me as well as various payment options if I was to purchase privately.
I would definitely recommend this company.
Thank you for a pleasant experience. *****

I wanted to order a quick release axle pin & noted on Google shopping it was free P&p, however when I went to check-out there was an additional £7.
I emailed Invictus via their online form to question this & recieved no reply.
Being in a hurry for the part I had to pay the checkout amount.
Felt the part was overly packaged, could have easily been sent I a bubble bag for less & also better for the environment.
On the plus side, the order was processed & recieved very quickly.

My invictus Active is great being a Paraplegic I just wish I had one years ago helps me with my shoulders and Arms I feel much more fitter I would recomend it to anybody

My Vigeo RS wheelchair wheels turned up and they are great.
Thank you

My wheelchair had reached the end of its life and having left the UK one year ago to relocate to Turkey I was no longer eligible for an NHS replacement.
Despite having my original prescription I could find nobody in either the UK or Turkey that could help me get a replacement until I found Invictus Active. As soon as I'd made contact and explained the situation to Scott I had complete confidence that they would deliver and they did! Lots of help, no question was ignored and they treated me with genuine concern and made sure every detail was perfect. Conscientious company run by wheelchair users who really know their stuff and treat the individual with care and compassion. Highly recommend them. Thanks guys!