Invictus Active Reviews 

Staff were helpful and informative and delivery was a quick turnaround as we needed it for a specific date. Arrived earlier than expected and in mint condition. The only criticism is with the website - we bought a FreeWheel but there doesn't appear to be an option to decline the free fitting which we were happy to forego for speed; or perhaps I missed it.

[Update 4/5] Scott, the business owner, has since reached out to both apologise and explain that my original enquiry had ended up in their spam system. I appreciated the chance to pass on my feedback directly, and I believe this was a one-off issue that can hopefully be prevented in future.

I've increased my review to 4 stars. Many businesses might have replied with a quick message or generic information, but Scott went well beyond that. He took the time to record a 14-minute personalised video that not only explored the specific option I’d asked about (which he also uses himself, offering great insights), but also included several alternative options, including cheaper ones he personally found interesting and would consider purchasing himself.

This response exceeded my expectations and has helped me feel far more confident in my purchase decision. It’s just a shame the reply took longer than anticipated, but once it did arrive, it reflected the high standard I’ve come to expect from Invictus Active. I was understandably disappointed in my original review, but this interaction has gone a long way to reminding me why I was highly impressed with IA in the first instance.

[Original Review 2/5] I've previously praised Invictus Active for their exceptional customer service and attention to detail, which makes it all the more disappointing to experience a noticeable decline recently.

In the past, I’ve valued their pre-sales advice and support, but an email I sent on 20 June asking for product recommendations has gone unanswered. I followed up with a WhatsApp message on Tuesday 1 July to check it had been received — it was read, but still no reply.

I completely understand that things can occasionally slip through the cracks, 11 working days without a response and no acknowledgement of a follow-up falls short of what I’ve come to expect.

I sincerely hope this is just a one-off, as I’ve previously had great experiences with them and would genuinely like to continue buying from them. Their pricing is excellent, and the delivery options are great too. It’s just a shame the support hasn’t matched expectations - or at the very least, that there’s been no communication around any delays in replying.

Invictus active you never cease to amaze me with your excellent customer service and support. My backrest arrived Friday and I followed your (Scott’s) video and advice in fitting it and it is wonderful! My off-road wheels arrived on Friday too which is just in time for my festival! I cannot wait to use them for it. Walking my dog through fields is so much easier now too!! I never knew this much freedom was possible since using a wheelchair but it keeps on getting better. See you again soon to trial a freewheel attachment and maybe an indoor trainer when I make the space. London Marathon here I come!

I used Invictus Active for the first time, I purchased a G-Explorer and FreeWheel with adapter kit. I hoped for quick dispatch bit you never know with using a company for the first time. I was not disappointed. Excellent customer service and next day delivery from dispatch. Outstanding. Thank you so very much.

I ordered a FreeWheel attachment for my wheelchair, needing something to help me manage more difficult terrain. Zoe e-mailed me to suggest that I change this to the TrackWheel, asking me to send photos of my chair to make sure the attachments would fit, as well as a video talking through the differences between the two.

Had they just filled my order, I'd have ended up with a substandard attachment that had far less improvements in the design, and I'd have probably regretted the experience in the long run. Instead, Invictus took the time to make sure I got exactly what I need - and for the same price! - so that's just fantastic customer service.

Never had a bad experience with Invictus, and this continues to be the case. Really couldn't recommend them more strongly.

I've used invictus active several times. My most recent purchase the track wheel. One of the most impressive things about this company is that didnt just sell me the track wheel, they want photos of my chair, they want to ensure it is suitable. Which means they actually care about there customers over sales.
As for the track wheel, awesome bit of kit. Used for the first time today at parkrun, got a PB. And for context, my parkrun involved hills, gravel, uneven grass fields and a bridge.

Trackwheel attachment . Called invictus to ask about the freewheel for my wheelchair . After sending some photos of my footplate they advised that the trackwheel would fit not the freewheel. So took the free trial with the intention to buy if the product worked . After a bit of fettling to get it to fit my chair it works brilliantly.
Thanks to everyone at invictus for helping make sure I had a product that suits my needs

Scott and Kensey at invictus active have helped get me back on the road again, i can't thank them enough for keeping involved still with my running family.
Having been diagnosed with MS just over 2 years ago I thought my running days and all that comes with it gone forever. Yet having my new active wheelchair has enabled me to keep involved with the running community. It's just on 3 wheels now rather than 2 legs.
I can't thank them enough for all the advice given to ensure I get the right chair to keep me on the road.
Thank you isn't enough

Bought wheelchair active trainer treadmill for fitness and to loose a few pounds it’s a great piece of kit would highly recommend
Thanks Dave

The Invictus Active trainer is an impressive piece of wheelchair training equipment. I was pleased to have been able to demo it for 2 weeks before deciding to buy and I am loving using it to improve my strength and tone. Big thank you to the Invictus team for the instruction demo videos and for enabling split payments. I would highly recommend.

Everyone was very helpful and knowledgable about the products. I had an idea of what I wanted and they were able to show me a variety of options and find something that fit my needs. David and Danielle were both helpful throughout the process.

I ended up going with a Quickie QS 5X. It rides similar to a rigid frame, but I am able to fold it for travelling. It's light weight and the ride is really smooth. David helped me talk through features that were worth spending a little extra on and items where I could reduce costs based on my needs.

I also got the EcoAssist by Rehasense. I was looking at it and the Empulse F35. David was great at learning more about my lifestyle and talking through the pros and cons of each model. I'm so happy that I went for the EcoAssist.

I covered the purchase of these items with my own money and appreciated that they had a payment plan option to help spread out the cost. I was incredibly happy with the whole process and will continue to use Invictus Active for any future purchases.

Fantastic customer service from enquiry to delivery. I was kept up to date throughout the entire ordering process. Big shout out to Scott for arranging a home demo, and Danielle as my first line of support for my order, and not forgetting the rest of the team working hard behind the scenes. I would highly recommend Invictus Active, you’re always in good hands!!

There are so many amazing products to help wheelchair users. I got the active trainer wheelchair treadmill and it is a game changer. i was obsessed with treadmills before I was disabled and thought I would never use one again but now not only can I but I now I own one. they have other products I plan to get. The customer service is great and you don't need to wait long for a reply and they are more than happy to help.

Great pre-sales service from Scott but trying to get issues with the purchased equipment addressed gets no results.
I approached Invictus to apply for wheelchair equipment through the access to work scheme and received excellent information, a full assessment and comprehensive explanation of the equipment chosen to meet my needs, the process was comprehensive and at this point I would have had no reservations about recommending Invictus Active.

It took a long time for the equipment to be ordered and to arrive but my meeting with Kenzy to collect the equipment was straight forward, minor adjustments made and I still would have recommended them.

But once I left with my equipment follow up was sadly lacking and emailing to request an appointment to address issues with the equipment were answered with a promise to book me in but despite following up by email and phone I was not able to get the issues addressed as no one booked me in.

The keys for the equipment were lost almost immediately as they were pre-packed in a bag for me but fell out while the equipment was being transferred to my vehicle and were not present when we got the equipment home to test it out, I have been unable to order replacements due to not being able to arrange a maintenance/follow up appointment.

The headlight on my tri-ride does not work despite it being brand new, it has never worked and no one at Invictus has responded to requests to address this.

Emails requesting an appointment are responded to in a timely manner but only to acknowledge the request and promise a follow up, no follow up is made and no appointment booked.

I would like some sand tyres for my wheelchair and plan to purchse these from an alternative dealer who has promised to also address the ongoing issues with my triride, I would recommend Invictus Active for the pre-sales only, once they have your money and have provided the equipment I cannot in good conscience recommend their service.

I’m so happy with my experience with invictus active! I worked with Zoe and she assisted me with getting a new active wheelchair to suit my needs better, she replied to my emails quickly and was absolutely lovely. Helped me find my perfect chair. Thank you Zoe!

I had an enjoyable experience with Invictus Active. I was looking for a power assist attachment for my wheelchair but didn’t have any knowledge of what would be suitable for me. I stumbled upon the Invictus Active website and spoke to Danielle who was very helpful and knowledgeable. She advised to me to consider the Eco Assist which was more within my budget. I had a demo with David and found the attachment to be perfectly suitable for me. The admin, logistics, setting up the product etc was done in a quick and efficient manner thanks to the staff. I had received the attachment within a few weeks and have loved how easy and comfortable it is to use. I highly recommend Invictus Active to anyone looking for an attachment or equipment for their wheelchair, they were very helpful, knowedgeable, understanding and efficient. I am very happy with my purchase.

I am a wheelchair user and recently ordered a "Freewheel" with Invictus Active because this was the best value I could find. I received an e-mail a few hours later with an attachment suggesting I watch the u-tube video which compare the item I ordered(and have used for many years) with an upgraded version at no extra cost. The video presenter recommended the upgrade and I agreed with this assessment and ordered the newer version.
I received this and was very impressed with the upgraded version but most of all with the customer service from Zoe at Invictus Active. I was not just blindly sold an item but my needs as a customer were considered, I was encouraged to make an informed decision and the team clearly care about the customer. I will definitely use this company again and thank them for the caring and thoughtful service they provide.

The service from Invictus Active truly is great. I ordered a new chair and was advised on whether to change size from my old one or not. I'm delighted with the fit and the service where I was kept informed every step of the way. It's not my first purchase from Scott and his team and it definitely won't be my last. Use them with confidence!

I purchased a used titanium quickie from the mid 00’s, and while the ti frame held up great, the foot hanger was really banged up. Unfortunately, no dealer still stocks the required factory parts to replace the two tubes and footplate clamp. After tons of digging (and even considering buying kit to bend aluminum myself), I found Invictus selling a new hanger kit, that I can cut myself. I purchased straight away, and they were quick to contact me to ensure that it would fit my frame (verticality of down stems, diameter of tubing). There are two downsides; one is that it only comes in black powder coat (wouldn’t mind raw metal), and shipping was a bit of a tough pill to swallow. First is understandable because I’m sure this doesn’t sell in volume. Second I blame on UK and its bonkers VAT and lack of trade agreements. Overall, really glad someone is out there, selling exactly what I need for my build.

I’ve ordered several products from Invictus, all of which have been great quality.
Throughout the ordering process they have been on hand to answer questions and guide me to ensure I purchased the product that best suited my needs.
Post sale they have helped with queries and spare parts, even if it’s meant directing me to other suppliers.
Their knowledge and support cannot be surpassed. They are a fantastic company with great customer care.