Jet2.com & Jet2holidays Reviews 

You phone to cancel your holiday for next year 2027. The first thing they say is you lose your deposit 😆. They are going down the same rabbit hole as Ryanair. Buyers beware.

If I could give a zero I would!! Appalling customer service and racism! BOYCOTT THIS AIRLINE!!!!

I was at the airport, the plane was delayed for two hours. Then someone started shouting names telling us we’re not allowed on that flight, at the end, everyone left was white, and nobody removed was white.
After racist comments were directed at us, I started to record, then they denied us onto the replacement flight that would take us 4 hours away from where we lived, I had medical appointments and we have jobs, the flight was not refunded and Jet2 are yet to even acknowledge their racism. I had to sleep in the airport aswell.

Horrible , didn’t accommodate people of colour after flight cancellation

⭐☆☆☆☆

Our first holiday with Jet2 will also be our last.

As a family with additional needs, we chose Jet2 for its reputation and pre-booked special assistance for both myself and my disabled son. Unfortunately, this support was not provided. On arrival in Lanzarote, my son was left without his wheelchair, and there appeared to be no communication between Jet2 and airport staff. We received no meaningful assistance, leaving my son sitting on the floor in long queues and me struggling due to my own health conditions.

The outbound flight was delayed and unpleasant due to a strong sewage smell. We also missed our evening meal due to delays and had to spend over €60 on food.

The hotel, Barceló Playa Blanca, was disappointing. Despite prior requests relating to disability needs, these were not met on arrival. Although an alternative room was later offered, it was too disruptive to move. The room had cleanliness issues, including mould and poor hygiene, and there were ongoing maintenance problems across the resort.

Accessibility was poor throughout, including unreliable access gates, slippery flooring, and an impractical restaurant layout for disabled guests. A persistent sewage smell around the hotel further detracted from the experience.

Our return journey was similarly disorganised, with little visible assistance despite it being booked.

Jet2’s handling of our complaint was also disappointing. Despite multiple issues and supporting evidence, we were offered only £100 compensation. I felt our concerns were dismissed, with more weight given to other reviews than our documented experience.

Overall, the combination of poor assistance, hotel issues, and inadequate complaint handling meant this holiday fell far below expectations. We would not travel with Jet2 again.

We often spend our holidays in Turkey, but this was our first time in Antalya and our first time booking with Jet2. Sadly, the experience did not meet our expectations.

The flight out was fine, but the seats were not very comfortable, which made a four-hour journey tough.

In our view, the hotel felt more like a 3.5-star than what was advertised. We have stayed at similar all-inclusive hotels with TUI before, and the difference in quality was clear.

Here are the main issues we faced:

Lack of bottled water

The biggest letdown was that bottled water was not easily available around the hotel. The only option was to have it delivered to your room, and you could get only four bottles a day (two large and two small).

This put a damper on our holiday right away. Staying hydrated is very important to us, especially in the Turkish heat. At other hotels, we always found cold bottled water available everywhere and restocked often. We expected the same from an All Inclusive Plus hotel.

Air conditioning

The air conditioning seemed to come from a central system, and during our stay I had a blocked nose, slept poorly, and generally felt unwell. The air just did not feel clean or healthy, possibly due to poor maintenance or faulty filters.

Food

The food was average at best. The food was just average. There was enough choice, but it lacked the quality or variety we have seen at similar hotels. Paid extra for a family room with a Jacuzzi or whirlpool, but this was one of the biggest disappointments. The "Jacuzzi" was really just a regular bath with a weak motor. After using many Jacuzzis before, this was the worst one I have seen. It was so weak that it felt more like a bubble bath. Calling this a Jacuzzi or whirlpool is, in my view, misleading.

Fresh orange juice charge

At our first breakfast, we saw a fresh orange juice station run by hotel staff. We asked for four glasses and were told it would cost €10. I was so surprised that I asked the staff member to repeat it because I could hardly believe it.

Having to pay extra for fresh orange juice at breakfast in an All Inclusive Plus hotel is just not acceptable and was another big letdown.

Misleading entertainment

Finally, I think the Jet2 hotel description was misleading. The brochure and website highlight family entertainment such as ten-pin bowling and pool tables, which makes it seem as though these are included for guests.

However, on arrival we discovered these activities all carried additional charges of around €5-€6 per person, per game. This left our children extremely disappointed because we had told them about these facilities before travelling and they were excited to use them. We refused to pay extra for activities that, based on how they were advertised, we reasonably expected to be included in the holiday price.

The hotel description should make this much clearer so future customers are not misled.

Overall, this holiday did not represent the value or quality we expected from Jet2. We work hard for our money and expect an honest description of the accommodation and facilities being sold. Sadly, this experience has left us very disappointed, and based on this holiday, we are unlikely to book with Jet2 again. We have consistently had better experiences with competing holiday providers and will most likely return to them for future holidays.

SIDESTAR RESORT - Antalya

After booking flights, I had a question about the cost of options as invoiced. Called Customer Support and I was extremely pleased with the way my inquiry was handled, Very good and objective conversation with Tracey, who listened carefully and picked up on key points; and then made her own inquiries. End result was a very helpful and fair decision. Full credit to Tracey for the way my inquiry was handled throughout. Many thanks :)

Disgusting behaviour.Unfair.Discrimination.

son unos racistas y no aportan ningún tipo de ayuda, únicamente te rechazan el abordo al avión y te dejan en tierra. Horrible servicio y muy poca empatía!

Very disappointed with Jet2’s customer service. After someone mistakenly took my suitcase from the baggage carousel, a Jet2 representative told me to take the identical bag that had been left behind and said Jet2 would arrange the swap. Instead, I was later told to sort it out myself.

This left me €120 out of pocket for a taxi to the other side of the island to exchange the bags. After waiting weeks for a response to my complaint, Jet2 simply refused to take any responsibility, despite me following their staff’s advice. Extremely poor customer service and a very disappointing way to treat customers

Racist, kicked out muslims while other inside was frunk, kicked out the only 5 people form another country and said ”im kicking u out because u bring trouble to this country” word for word hes now in court filing a lawsuit and wanting his money back cause their not willing to give it back. Honestly discusting

Injustice, islamaphobia/racism wouldn't recommend.

Not happy with my holiday price decrease and still dropping in price
Not even 10 hours and the price dropped £400 now its £500 cheaper and its only been a week
I know the price is live and can fluctuate but this amount is ridiculous
Anyway spoke to a lovely person and did manage to get free meals there and back and £60 reduction but still a bit miffed

Such an disappointment

Our flights with Jet2, from Bristol to Kefalonia and back, were both very pleasant. The cabin staff and the ground staff were all very friendly and helpful, and overall I found my experiences with Jet2 to be much better than the other holiday airlines I have travelled with.

The kicked someone I know from the flight becoise he is a Muslim like how bad is that

Horrible experience

I am extremely disappointed and shocked by the treatment I received from Jet2holidays. During my trip, I experienced blatant discrimination and Islamophobic behavior from the staff at the airport. Instead of feeling welcomed and safe, I was singled out and treated with hostility and disrespect simply because of my faith.

A holiday company should ensure that all customers are treated equally and with dignity, regardless of their background or religion. Jet2holidays completely failed to do this. This ruined my entire experience, and the airport staff made me feel deeply uncomfortable and unwelcome before my journey even properly began.