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KC Sofas Reviews 

1.780
•
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Just had our suite delivered by Charlie and Tyler, first class service! They rang to tell us they were 20 minutes away. Very polite and friendly, came in to see about access and where the suite w... Toon meer

Beoordeeld met 5 van de 5 sterren

Had a great experience when choosing my new sofa . Laura was amazing , very friendly and helpful and nothing was too much trouble considering I was her most indecisive customer to date. Her customer s... Toon meer

Beoordeeld met 5 van de 5 sterren

Charlie & Sam were polite and efficient unpacked sofas outside then assembled them in the room put in position made sure recliners worked easily and correctly. Took all packaging away and left no mess... Toon meer

Beoordeeld met 5 van de 5 sterren

KC Sofas are brilliant. They let you browse when you ready they answer questions help you with anything you need to know, they don’t bother you till you ask which I love ( makes me want to buy somethi... Toon meer

Bedrijfsgegevens

  1. Zitbankenwinkel
  2. ook in
  3. Meubelwinkel
  4. Stofferingszaak
  5. Woonkamermeubilairwinkel

Over KC Sofas

Geschreven door het bedrijf

Company Logo

Are You KC Comfy?

Visit one of our 6 showrooms and our Sofa Experts will help you find your next dream sofa which gets you KC Comfy! Visit KCSofas or give us a call on 0330 124 4736
Over 40 ranges on show! Showrooms in Castleford, Chesterfield, Lincoln, Doncaster, Barnsley, Worksop.
ALL OF OUR SHOWROOMS ARE RATED 5 ⭐⭐⭐⭐⭐ FOR SERVICE, QUALITY & VALUE on Google, Trustpilot and Facebook! Pay us a visit to find out why customers are moving away from the usual suspects and are now choosing KC Sofas!
We champion great British made sofas with over 95% of our collection hand made to order in Britain. This ensures a fantastic quality product with a shorter lead time than many imported products.
Up to 70% off high street prices. 100+ Fabric or leather options. 0% Finance options are available on all products. Nationwide delivery available.

Our KC Promise

Geschreven door het bedrijf

We're committed to you!
Want to be treated like a person and not just a number? We are a family run business where good old fashioned customer satisfaction is at the heart of everything we do.

KC Sofas Guarantee

Free Foam Seating

Free Foam Seating
Most High Street retailers sell their sofas with fibre filling, and foam costs extra.....Not with KC Sofas!
KC Sofas do not charge extra for foam seats - ALL our sofas come with a free foam upgrade!

Contactgegevens

Why pay more?

Fair Prices all year round!

4,9

Uitstekend

TrustScore 5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(1.780)

369 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Excellent service Charlie let me have a…

Excellent service Charlie let me have a look around and knowing what i was wanting he help me without any hassle and has for the delivery the 2 lads who are Nathan and Tyler who delivered my sofa a chair was brilliant and went out off there way to make sure it was in the place I wanted it. I would really recommend kc's sofa they are so brilliant and lovely and so friendly 😊

14 september 2026
Beoordeeld met 5 van de 5 sterren

KC Sofas are brilliant

KC Sofas are brilliant. They let you browse when you ready they answer questions help you with anything you need to know, they don’t bother you till you ask which I love ( makes me want to buy something) The sofa is amazing absolutely makes my newly decorated room look fantastic!

2 februari 2026
Beoordeeld met 2 van de 5 sterren

Sofabed

I would take a second look at going with this company. We ordered a sofa bed at the doncaster branch. The lady instore was lovely and she did sell it to us. The rest of the experience was not great. The matress was filthy and the bedframe was all damaged. We then had a replacement sent and it was stood in our kitchen for over 2 weeks before the engineer arrived to fix it, they also advised us to leave the bedframe for the scrapman outside. The new bed frame arrived just in as bad as condition as the first one. The excuse i was given was it comes from a different warehouse and we dont check it before it arrives to you. They also said its cosmetic. They then wanted to send us a third one out which we declined after enough stresss. Very disappointing experience. This is what you get for £1639.00 of your money. Maybe shop around.

23 juni 2026
Review zonder uitnodiging
Logo KC Sofas

Antwoord van KC Sofas

Hi Louise,

Thank you for taking the time to leave your feedback - we look at all reviews whether they are 1 star or 5 star to see how we can improve.

We are genuinely sorry that your experience has been disappointing, and as we have acknowledged throughout our correspondence with you, the condition in which both the original and replacement components arrived was not acceptable to us either.

When the issue with the original sofa bed was reported on the day of delivery, we immediately contacted the manufacturer and arranged for the affected mattress, frame and slats to be replaced at no cost to you. Unfortunately, the replacement frame supplied by the manufacturer also arrived with cosmetic damage, which we fully agree should not have happened.

We would, however, like to clarify a couple of points for anyone reading your review.

The replacement components were sent directly from the manufacturer to your home as we wanted to get the issue rectified as soon as possible for you, meaning KC Sofas did not have the opportunity to physically inspect them beforehand. Following the condition of the second frame, we updated you that we would change this process and offered to have a further replacement sent directly to KC Sofas so that we could personally inspect it before it was allowed to reach your home.

We also offered an alternative whereby we would collect the complete sofa bed, carry out the replacement work and inspection at our warehouse, and only return it once we were satisfied it met the required standard. Unfortunately, you declined both options.

Regarding the original components, KC Sofas had arranged to collect these from your property. We are therefore disappointed that you were advised during the technician's visit to leave them outside for a scrap collector, and we have raised the comments made during that visit with the manufacturer responsible for the technician.

Finally, our reference to the damage being “cosmetic” was not intended as an excuse or to suggest that the condition was acceptable. It was simply a description of the nature of the damage. As we explained directly, a brand-new product should arrive in the condition reasonably expected of a new product, and we agreed that the replacement frame did not meet that standard.

We completely understand why the experience affected your confidence in the process. However, KC Sofas remained willing to resolve the outstanding issue entirely at our cost and offered additional safeguards specifically to prevent the same situation happening again.

We are sorry that you decided not to allow us to complete that resolution, but our offer to rectify the issue remains open should you reconsider.

Many Thanks
KC Sofas Customer Services

Beoordeeld met 5 van de 5 sterren

Polite and helpful staff

Had my sofa and chair delivered today and was delighted with the delivery team of Nathan and Tyler. They rang to say they were on their way and all was totally satisfactory throughout. My experience with KC Sofas was first class from the choosing of the furniture in their showroom to delivery today. I would recommend them 100%, many thanks….

16 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Visited Castleford store today for new…

Visited Castleford store today for new suite and we were guided through our buying experience by João Ferreira who helped us choose the right product with no pressure and no after sales that we didn't need like other places would highly recommend this store

15 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Settee

Staff were very helpful and friendly, really pleased with my settee and chair, came on time, would recommend to others.

4 september 2026
Beoordeeld met 5 van de 5 sterren

Buying was easy and the salesperson was…

Buying was easy and the salesperson was knowledgeable and helpful. Explained everything did not push a sale. I went home and ordered over the phone was told the lead time and payment options. Deliveries contacted when ready and booked a day convenient for myself and able to call when on their way so I didn’t have to wait in all day. Unpacked and put in place by conscientious men who were tidy and respectful. Took rubbish away and were done in less than 10 minutes.

Would highly recommend.

3 september 2026
Beoordeeld met 5 van de 5 sterren

Great service

Great service from Sophie in store, my goods were delivered within the specified time by Charlie and Kami who were very friendly but professional and took great care when delivering.

3 september 2026
Beoordeeld met 5 van de 5 sterren

All staff very helpfull and understood…

All staff very helpfull and understood just what I was looking for.

They phoned before hand to book day and time of delivery.
Delivery day was brilliant as my slot was between 11.00am and 14.00pm. It arrived in absolute pristine condition and the delivery men were very pleasent, polite and placed it exactly were it was required.

Would like to thank you so much for all your help with this will certainly recommend to people who ask.

3 september 2026

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