Keepmoat Reviews 4.848

Lisa was friendly, informative and very helpful.

We are absolutely loving our new house. Amazingly built. Special thanks to Steven from Keepmoat Cramlington for making it all happen for us.

We visited site a couple of times in our property search Michelle was super helpful and helped us select a plot prefect for us.

On viewing my house there was a leak from bathroom upstairs leaking through kitchen ceiling. Leak was fixed we were able to move in 2 weeks later. The ceiling in kitchen had plaster cracked and damp stain from leak. I’ve had numerous keepmoat people visit property to assess damage. Leak was reported on December 24’. Fast forward to now I have just been told I need to pay for kitchen ceiling to be redone. Ive refused as this happened before I moved in. Be careful with keepmoat. I’ve been communicating with keepmoat for over a year as I said before numerous keepmoat people have been to my property. Now I put a review up their interested. Yous have my details ive not moved look it up.

New house was fine,a couple of small issues were dealt with quickly. Only minor complaint would be to the idiots who laid the turf. Obviously don't realise it won't take and grow on pebbles or concrete. The site team are great to deal with and very pleasant.

Today Andrejus came from Keepmoat and did great job in fixing the wall cracks and painting, he also proactively did some painting in stair area which came out to be of great help. I really appreciate his work. Thank you.

Transparent customer service and very helpful. Michelle Simmons is efficient and proactive.

It was a amazing dream come true experience buying house with Keepmoat. We finally made our first house with the help of Debbie and it's team. Very happy and highly recommended :)

Build quality and finish is appalling.
Customer service is even worse.
Sold houses with the wrong address.
Upgraded kitchens scratched and bent doors.
Constant drain blockages.
Cloudy water through taps.
Been in 7 months now and still haven’t completed our 7 day snag list.
Rain leaking into the home.
Draughts through your brick work.
None of these are isolated incidents and many many houses on the estate are suffering the same issues.
Please think 2,3,4 times before buying a Keepmoat home, especially in cramlington. We both wish we hadn’t.

Chelsea in the sales office in Glenrothes was amazing, friendly and professional, she made us feel welcome and made the process of buying a new build so easy. We were kept up to date with the whole process of the house build. Our house is beautiful, and finished to a high standard. We love the fact that the space between the houses are spacious and the houses are not crammed in together. There are lots of green spaces all around and play parks for the children. Any snagging issues you get with all new build houses were fixed very quickly and to a high standard. The building management and building team are really friendly and professional. Thank you to the whole team for our beautiful house, we love it here.

We have been looked after by all the team at Keepmoat

Visited Joel to view the Thirlmere as we are buying on a different site.
Very informative and Joel helped with details of the type of flooring etc in the show house
Welcoming and knowledgeable Joel was a great help, many thanks

For all the minor snagging findings, Keepmoat has responded very promptly. Their representative Cat has went over and beyond to fix snag findings.

Great experience with Keepmoat. Friendly, helpful, and professional team

Adam has been excellent helping us through the buying process at Bassleton Meadows. He has kept us updated throughout and has been available to answer questions when required. A first class service, thank you.

Oliver Morrison did a great job sealing my kitchen. He was tidy, professional, and used high-quality products. Really pleased with the result and would highly recommend him.

Received excellent customer care from Keepmoat's Jason today. Very pleased with work and polite, prompt attendance.
Repair of sealant around front door and filled in and finished the gap between stair wall and skirting. Thank you.

I couldn’t be happier with the work Andrejus has done. From start to finish, he went far above and beyond what was expected. Not only was the quality of his decorating absolutely outstanding, but his attention to detail, care, and professionalism truly set him apart.

Andrejus took the time to understand exactly what I wanted and offered helpful suggestions that made the final result even better than I had imagined. He was reliable, tidy, and incredibly hardworking, always making sure everything was finished to the highest possible standard. It’s rare to find someone who takes such genuine pride in their work.

What really impressed me most was his willingness to go the extra mile—nothing ever felt like too much trouble, and he consistently exceeded expectations in both service and results.

I would highly recommend Andrejus to anyone looking for a skilled and trustworthy decorator. I will definitely be using his services again in the future.

Keep Moat Oriens Field, Scarborough

I am extremely disappointed with the service and customer care I have received.

Since moving into our new home, we have been dealing with ongoing issues that remain unresolved despite countless emails and phone calls. The communication has been unacceptable — we still haven't been given a clear timeline for when these problems will actually be fixed.

The quality of workmanship is extremely poor. Repairs are carried out to a very low standard and often have to be redone. For example, our bath and shower were unusable for over two weeks, and when they were reinstalled, the work was done incorrectly. Old silicone was not removed, the walls were damaged, it was not properly sealed, and it leaked, with water running from under the bath into the kitchen. This is completely unacceptable.

In addition, we are dealing with a serious moth infestation that was reported even before the handover. Instead of addressing the issue, Keepmoat dismissed it as “normal in a new home” and has taken no responsibility or action. This shows a complete lack of care for customers. I have already spent a considerable amount of money trying to resolve this myself, and the problem still persists.

There has been no accountability, no proper updates, and no respect for our time, money, or the inconvenience caused.

Based on my experience, I would strongly advise others to think very carefully before choosing this company.

We were interested in buying our first home towards the end of last year. We looked at numerous different homes but no one impressed and seemed to care about finding us the right home like Gemma from Edenhill gardens did. Throughout the whole process Gemma continuously went above and beyond for us and constantly updated us both on progress (the weekly photos made our Fridays) as well as answering our 1000’s of questions and still continues to do so now we have moved in. Overall we are happy with the house we bought and any snags get resolved promptly. To anyone looking at buying on this keepmoat site, so far we would recommend it to anyone.