Keepmoat Reviews 4.848

We visited Cambridge Green development on Friday to view The Killington. Heather was very informative, explaining all the aspects of the house and development.

He is calm and have a good listening character. His job was neat as well and related professionally.

Oliver and Grace - from the customer care team have been attending to us quite quickly, courteously and professionally. Would definitely recommend.

James not only helped replace our patio locks but also helped with the main door locks which took some moving to get open. It was not on his list of things to do but he went the extra mile to fix when he noticed me struggle with it

Tony my painter for house is brilliant.thanks so much

We had the pleasure today of having James, who assisted with repairs around the house. He arrived punctually, demonstrated professionalism, and was exceedingly helpful. Thank you very much.

I am incredibly disappointed in Keepmoat’s choice of parking contractors.

I have visited my retired parents here many times on weekends without issue. However, on Mother’s Day, my two brothers and I were all hit with £100 fines each (£300 total) for parking on the roadside when the driveway was full.

While there may be signs, the implementation of these restrictions is clearly designed as a "trap" rather than a helpful service. To target a residential estate on a day like Mother’s Day - knowing families will be visiting elderly parents - is cynical, predatory, and deliberately unkind.

People buy Keepmoat homes believing they are moving into a community. Instead, Keepmoat has employed a company that effectively isolates residents by making it a financial risk for their children to visit.

If you are considering buying a Keepmoat home, be aware that your family may be fined £100 just for coming to see you. A deeply disappointing and "un-homely" experience.

James from customer care @ Willow heights fixed our door problem very nice and quick on the 3rd of march. Sorry for the late review. I wish everyone will be as good and thorough as he is. Thank you again!

Sell the parking rights on their sites and charge visitors for visiting on Mothering Sunday, avoid these charlatans if you can!
Following Keepmoat’s response
I would like to make it clear that this review is based on one issue, but this has followed several other problems that I have tried to resolve with the company directly, unfortunately their poor performance and bad post sale service had lead me to the score given, I would not recommend this company at all.

Craig was brilliant - thorough and efficient. Respectful of my house - ie took shoes off, covered furniture, swept afterwards. Had two days in my house fixing snags - sanding and painting and he was always smiling and friendly. Couldn’t have hoped for a nicer bloke.

Keepmoat have been useless I had a leak Xmas eve 2025 downstairs from my onsuite and they said that my warranty has ran out and they can't help with my issue.
I have had a baby previously and I have mould growing on my downstairs ceiling due to the leak coming through.

Had a surveyor and plumber out and all my onsuite tiles are cracked which over time has seeped through the tiles and leaked through to downstairs!

I have all pictures and videos and proof but no body can help and my house insurance have said they can't do nothing as it's due to POOR WORKMEN SHIP!!

I am appalled that I have been left in this situation due to poor workmen ship and NHBC can't even help they are just as useless as keepmoat

The customer care team are very quick to respond to any queries about snags or other issues regarding the external site. Often, minor things can be fixed on the same day by their staff who are all very friendly and helpful.

Purvinder has been really supportive all throughout. Great team and I love my new community. Can't wait to move in!

The aftercare Keepmoat offer is very good. We've had a few snags around the house and Keepmoat have dealt with all of them. Really happy with the service and the build of the house.

Thank you to Joel who was beyond professional, answered all of our questions, was unbelievably patient and made the most amazing cup of tea!!
Ps. We still haven’t had an argument - survived another day! 😉 thank you so much for your time.

Excellent service today 20.03.2026 by Jay who has done an excellent job yet again in my property 👏 👍, Jay is friendly and experienced and very knowledgeable. Thanks Keepmoat for a great service. Craig Heywood 👍

Highly recommend Craig Hackett. He arrived right on time. The work was done quickly, even tidied up the dust afterwards. Professional and great communication throughout. 5 stars!!

Good customer friendly staffs, things made simplified and straightforward

It was time for the snag in the property we moved in a couple of months ago and Cat didn’t disappoint on her proactive approach to fix the bits here and there! Really appreciate that and her willingness to do the extra to make sure we have a great experience moving forward (:

James who attended my property to resolve couple of issues was very helpful.