Keepmoat Reviews 4.848

Great communication, great service, job well done

Keepmoat are great at customer care keeping in touch with progressing works. Operatives are courteous and respectful. Works are always completed on time and details explained.

Excellent Developer; Great builder; and amazing people.

Right from the first day I went for enquiry in July 2025; I saw genuineness, professionalism and dedication for customer satisfaction.

I got my home within 6months from the time of reservation. Everything went smoothly; there was no delay.

The legal process and conveyancing solicitor, Donna; the mortgage advisers; Neil and the entire keepmoat customer service team were amazing 🤩.

Leigh has been a great support in this journey; she is a great instrument to the Keepmoat estate developer and a great inspiration to the customers. I really appreciate your support and follow up from the beginning of this journey till I got my keys. I saw your selfless service; I saw your dedication; I saw your encouragement; you were always there throughout the entire process. Leigh, you were amazing 🤩.

Scouts; thank you very much for your immense support; I appreciate all your time in explaining everything to me from the scratch. The offered wardrobe was great 👍; and you made it happen. You are a great site manager. God bless you.

The property beat my imagination; very spacious, beautiful and great 😊 rooms, kitchen and garden.

Yes, I agree that there were some snags and defects but I am happy with the level of response I am receiving so far from after sales team, Diane to resolve the issues. Thank you very much 🙏.

Presently, I don’t have any concerns.

We have lived on our development for two years. The grounds have not been maintained properly over the time we have been here, (rose bushes that were planted have not been cared for and have died or become overgrown with weeds, protective plastic tubing has broken and blown all over the landscape creating unsightly mess). Nobody has visited to care for any of it, other than someone mowing the grass over summer. This week some men have attended in a work van, to put mulch on the ground around the rose bushes, but they haven't engaged in any care for the plants. My home office faces where they are parked and I have observed the following pattern over the last week:
Arrive around 10am.
Sit in van until 10.45-11am on their phones.
Work on the grounds until 12pm
Sit in van on their phones until 2pm
Do a bit more work (blasting out loud music from a radio right outside the houses), leave at 3pm.

This whole experience is giving us the impression that Keepmoat don't really care about the customers who have spent so much money investing in these homes. There is a slightly older development by a different developer next to ours, and the grounds are maintained beautifully, but the further you get into the Keepmoat development, the more unkempt and untidy it begins to appear. This doesn't line up with the image we were sold when we bought our home. We have liaised multiple times with the customer service team for our site who send disinterested and careless replies that evade and deflect our questions.

I had Gareth visit me today to do some painting and fill in a few gaps. He was polite and a lovely person. He took his time with the job and left everything clean and tidy, with no mess at all. I would highly recommend Gareth.

However, I am still waiting for the care team to complete the remaining pending jobs, which has been taking months.

We recently moved into our Keepmoat home and have been reasonably happy with the layout and build quality. However, the real standout has been the aftercare. New builds always have minor snags, but Oli and his team have been incredible. He is always available to help and fix any issues immediately, which has helped us feel settled sooner rather than later — thank you, Oli!

approachable sales team

Gemma such a lovely soul
Been very supportive and well experienced

Honestly and prompt feedbacks

We recently bought a new home from Keepmoat Homes and would like to say a big thank you to Dan, who came to resolve some snagging issues. He works extremely hard and did an excellent job. He went above and beyond what was expected, paying attention to every small detail and completing everything with great care- as if it were his own home.

Dan is very kind, helpful, and truly dedicated to making homeowners happy. We feel lucky that he was assigned to our house. Thank you, Dan, for your outstanding work!

Brilliant, fixed everything that needed fixing

As first time buyers,Purvinder and Tia have been wonderful every step of the way, they have been prompt, honest, and genuine in their intentions to see us complete our first purchase. We had a wonderful experience with them and are grateful for their hardwork and dedication throughout this journey.

Buying a new build home from Keepmoat was such a wonderful experience, their own panel of mortgage advisors and solicitors work side by side in the back ground and keep you updated, I didn't feel any stress and process was so smooth,. The staff is so amazing, you are informed with everything and kept in loop. 100% recommended

We bought a home with Keepmoat and moved in November 2025, and the aftercare since then has been outstanding. Julie, the Post‑Sales Customer Service Manager, has been exceptional throughout our entire settling‑in period.

She has definitely looked after us, making sure any issues with the house have been dealt with quickly and properly fixed. Julie also carries out regular check‑ins to ensure everything is okay, and she arranges for workmen to come over whenever needed, making sure every issue raised is handled efficiently and to a high standard. Her organisation, communication, and genuine care have made a huge difference to our experience as new homeowners.

Because of the excellent support we’ve received — especially from Julie — we would confidently recommend Keepmoat to anyone considering buying a home. The level of service has truly exceeded our expectations

Excellent company, any snags we’ve had have been sorted quickly and to a good standard. House is beautiful. Staff are brilliant nothing is too much trouble. Oliver came to fix some paint work and other little issues and did a great job. Nothing is too much trouble.

Andrejus Negatinas is excellent. He covered all our pending work at home and made sure everything was completed properly. He pointed out every detail and did the work perfectly as much as he could.
He is one of the best workers in Keepmoat. We are very happy with his service and truly appreciate his hard work and dedication.
Highly recommended! Becket hill plot number 4

Buying a home from keepmoat has been the worst experience ever. I wish I could turn back time. I had patio doors which were faulty from the day i moved in but it has taken keep moat 2 years to replace these doors. The doors would bot lock which was a huge safeguarding issue as I had a 2 year old in the house. Keep moar would just dismiss this. They have now been replaced with doors that are different sizes to the original doors so my shutter blinds which I had paid alot of money for do not fit. I am now waiting to be reimbursed.

I have heaters where paint is falling off. I contacted keep moat who told me they could not do anything. I said surely the heaters have a warranty as most heaters have a warranty of 10 years and they are refusing to give the people who have fitted the heaters. It isnot acceptable that just after 2 years I have a heater where paint is falling off the top and bottom. Keepmoat are not helpful and do do not take complaints seriously.

The company is very helpful
And understanding
Linda in the sales team is brilliant
Keeping us updated with everything
Also craig and Mark
Ist class
We could ask for anymore
Keep up the good work team

We’ve been living in our new home for over a year now. There were quite a few defects at the beginning, but most of the issues have gradually been resolved over the past months.

I would highly recommend Oliver and Gareth. Their workmanship is excellent and they are very professional. They carried out filling and painting work in our home with great attention to detail. They are also both polite and friendly, and I’m very satisfied with the quality of their work.

That said, I do wish the customer care team could respond more quickly, as there are still a number of defects and snags that need to be followed up.