A fast response to my faulty watering can. Vouchers to cover buying a new watering can and postage given. Reordered, vouchers used and an additional £1.45 paid. Very happy with replacement thank yo... Toon meer
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Lees wat reviewers zeggen
Kent a d stow garden tools are the very best in my view. The build quilty is outstanding long lasting and a pleasure to work with. I only buy kent stow gardening tools no other. Rsnd comes close.... Toon meer
The agent I spoke with when wishing to return the watering can with ordering the wrong size did not explain the £5.00 charge clearly. I was advised it was for making an error when the charge was for... Toon meer
K&S Customer Service would get five stars. However, the company is let down by its choice of Evri as its delivery service, hence the overall three stars. However the initial delivery, "mislaid" by Evr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Kent & Stowe, we believe that exceptional garden tools can create extraordinary things. Our commitment to extraordinary design is evident in every product we create, ensuring that each tool performs brilliantly but is also a beautiful addition to your garden shed. Inspired by the timeless beauty and craftsmanship of British gardening heritage, our tools are designed to meet the needs of today’s gardeners while honouring the expertise of generations past. Each Kent & Stowe tool is crafted with precision, using superior materials to ensure durability, comfort, and performance. From hand-forged stainless steel spades to ergonomically designed secateurs our range of tools are thoughtfully created to make gardening a pleasure. We take pride in our commitment to sustainability and our dedication to supporting gardeners of all skill levels. With Kent & Stowe, you’ll find tools that are not just practical, but a joy to use. With the right tools, extraordinary things are possible.
Contactgegevens
Verenigd Koninkrijk
- 01480 443789
- customerservice@kentandstowe.com
- www.kentandstowe.com
4,5
Uitstekend
395 reviews
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Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so happy to hear you had such a positive experience with our product and company. Your recommendation means a lot to us!
Thanks,
The K&S Team
Very helpful advice on the website.
Very helpful advice on the website.
Products arrived quickly. Very pleased with them.
15 juni 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad to hear our website advice was helpful and that your products arrived quickly! We truly appreciate your positive feedback.
Thanks,
The K&S Team
Spade
Bought a spade; on the slightly more expensive side, but well worth it as it appears to be of very good quality. Arrived promptly.
16 juni 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad to hear you're pleased with the quality of your spade and its prompt arrival. We appreciate your positive feedback!
Thanks,
The K&S Team
this are wonderful garden gloves
this are wonderful garden gloves. I have the thermal and plain leather. I would not be buying another garden gloves products from other companies in the future just Kent & Stowe
15 juni 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so glad to hear you love our garden gloves, both the thermal and plain leather! It's wonderful to know we've earned your loyalty. Thank you for your kind words.
Thanks,
The K&S Team
Order
Ordering what I wanted, availability and price was great.
However the process was let down by your choice of delivery company, who damaged the product and who took an age to advise us they had damaged the goods.
I then had to purchase another item elsewhere due to it being a birthday present.
Thank you to Kent and Stowe who quickly refunded me.
15 juni 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We appreciate you sharing your experience. It is concerning to learn about the delivery issue and the damage to your item, especially given it was a birthday present. We are pleased to hear the refund was processed quickly. We are always working to improve our delivery process.
Thanks,
The K&S Team
Hard to tell how long these light…
Hard to tell how long these light weight tools will last. However they seem well made and are indeed very light.
No problem with delivery.
15 juni 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We appreciate your feedback on the tools' durability and lightweight design. We're glad to know the delivery was smooth.
Thanks,
The K&S Team
I was very happy with the garden tools…
I was very happy with the garden tools I ordered from Kent & Stowe. The garden tools were very high quality. The service from Kent & Stowe was very efficient the tools were safely packed and dispatched quickly.
8 juni 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear you were happy with your garden tools!
It's wonderful that you found the quality high and our service efficient. We appreciate your kind words about the safe packing and quick despatch.
Thanks,
The K&S Team
Delivered on time a Good Solid Product
Delivered on time a Good Solid Product
(Tree Planting Spade)
14 juni 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear you received your order promptly and are happy with the Carbon Steel Planting Spade.
Thanks,
The K&S Team
Good quality and at a reasonable price
Good quality and at a reasonable price. Pleased with my purchase.
15 juni 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear you are happy with your purchase. Thank you for your kind words!
Thanks,
The K&S Team
Great customer service but in this…
Great customer service but in this email you have spelt my name wrong, so 1 star 😱
10 juni 2026
Antwoord van Kent & Stowe
Hello,
We’re really pleased to hear that you found our customer service helpful, although I’m sorry that we misspelled your name in our email, that’s certainly not the level of attention to detail we aim for.
We’ve now updated our system to ensure this is corrected for any future communication.
While we understand your frustration, we’re glad we were able to resolve your enquiry and provide support, including arranging your vouchers.
Thanks,
The K&S Team
Excellent customer sevice
I reached out to Kent and Stoweas my trusted garden spade had broken.
The customer services agent Cathy was amazing, having seen the photos I sent,she arranged for some vouchers to be sent to me to the value of a new spade plus delivery costs and I had my new spade within a week of first speaking to her.
Thank you to her, Westland and Kent and Stowe for excellent customer service!
10 juni 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear about your positive experience with our customer service team and that we could resolve the issue with your garden spade so promptly.
Thank you for sharing your kind words.
The K&S Team
Very professional from start to finish
8 juni 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear about your positive experience with us.
Thanks,
The K&S Team
The perfect size
Very quick delivery. Well packed. Perfect size for me. Neighbours have passed comments on looks and use by users who have not got the strength and ability to use large heavy spades, forks etc.
8 juni 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear about your positive experience with the quick delivery and well-packed item. It's wonderful that it's the perfect size and that your neighbors have noticed its benefits for those with less strength. Thank you for your kind words!
Thanks,
The K&S Team
Arrived quickly and well packed
Arrived quickly and well packed. Had purchased this product before for myself and was so impressed I have also now brought one as a gift. Very well made and lovely looking product.
8 juni 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so pleased to hear you love our product so much that you purchased it as a gift! We appreciate your kind words about its quality and appearance.
Thanks,
The K&S Team
Little disappointed in delivery service…
Little disappointed in delivery service said 2/3days it was over 3weeks I under stand it wasn’t k&s but it was the delivery service they use,they did send a new product when they confirmed it was on way back apart from that would say good customer service. Thanks
2 juni 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We’re sorry to hear the delivery took longer than expected. While your order was despatched promptly from our warehouse, it was unfortunately delayed within the courier network and returned to depot, which is not the experience we want for our customers.
As soon as this was confirmed, we arranged a replacement straight away and worked with the courier to get it moving as quickly as possible. We appreciate your patience while this was resolved, and we’re pleased that our team were able to support you and put things right.
Your feedback on the delivery service has been noted, and we will continue to raise these issues with our courier partners to help prevent this happening again.
Thanks,
The K&S Team
Fantastic products!
Really great tools and gloves, feel very sturdy. Quick delivery too. Very happy!
8 juni 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad you're happy with the sturdy tools and gloves, and our quick delivery! Thanks for your feedback.
Thanks,
The K&S Team
Great tool
The item we ordered arrived in excellent condition and was not overly packaged. The quality of the Kent and Stowe tools I’ve purchased to date are of exceptional quality. This item is no different.
8 juni 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad to hear your item arrived in excellent condition and that you appreciate the exceptional quality of our Kent and Stowe tools. Thank you for your positive feedback!
Thanks,
The K&S Team
Excellent customer service.
29 mei 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We’re delighted to hear you’ve had such a positive experience with our customer service. Providing helpful and supportive service is really important to us, so it’s great to see this reflected in your feedback, thank you.
Thanks,
The K&S Team
Customer service is great
Customer service is great. I contacted them whilst my garden tool was still under guarantee, sent photos of the issue and was pleasantly surprised to be informed that a replacement would be dispatched immediately....what great service !
4 juni 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear about your positive experience with our customer service and the quick resolution for your garden tool.
Thank you for sharing your kind feedback!
Thanks,
The K&S Team
Buy Kent and Stowe for the best quality gardening tools.
I purchased a fantastic pair of high quality loppers at a reasonable price. Would highly recommend buying gardening items from Kent and Stowe. No hassle to buy directly on line, and virtually all items seem to come with a good guarantee.
4 juni 2026
Antwoord van Kent & Stowe
Hello,
Thank you for your fantastic review.
We’re delighted to hear how pleased you are with your loppers and that you found them to be high quality and good value. It’s also great to know your online experience was straightforward and hassle-free.
Your recommendation means a great deal to us, and we’re pleased that our product guarantees have helped give you added confidence when choosing Kent & Stowe.
Thanks again for taking the time to share your experience, and we hope you continue to enjoy using our tools.
Thanks,
The K&S Team
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