A fast response to my faulty watering can. Vouchers to cover buying a new watering can and postage given. Reordered, vouchers used and an additional £1.45 paid. Very happy with replacement thank yo... Toon meer
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Lees wat reviewers zeggen
Kent a d stow garden tools are the very best in my view. The build quilty is outstanding long lasting and a pleasure to work with. I only buy kent stow gardening tools no other. Rsnd comes close.... Toon meer
The agent I spoke with when wishing to return the watering can with ordering the wrong size did not explain the £5.00 charge clearly. I was advised it was for making an error when the charge was for... Toon meer
A replacement pair of new garden shears were made available and shipped to my home promptly and without quibble after providing images of the existing pair which were under guarantee. Hugely impress... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Kent & Stowe, we believe that exceptional garden tools can create extraordinary things. Our commitment to extraordinary design is evident in every product we create, ensuring that each tool performs brilliantly but is also a beautiful addition to your garden shed. Inspired by the timeless beauty and craftsmanship of British gardening heritage, our tools are designed to meet the needs of today’s gardeners while honouring the expertise of generations past. Each Kent & Stowe tool is crafted with precision, using superior materials to ensure durability, comfort, and performance. From hand-forged stainless steel spades to ergonomically designed secateurs our range of tools are thoughtfully created to make gardening a pleasure. We take pride in our commitment to sustainability and our dedication to supporting gardeners of all skill levels. With Kent & Stowe, you’ll find tools that are not just practical, but a joy to use. With the right tools, extraordinary things are possible.
Contactgegevens
Verenigd Koninkrijk
- 01480 443789
- customerservice@kentandstowe.com
- www.kentandstowe.com
4,5
Uitstekend
397 reviews
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Customer service is great
Customer service is great. I contacted them whilst my garden tool was still under guarantee, sent photos of the issue and was pleasantly surprised to be informed that a replacement would be dispatched immediately....what great service !
4 juni 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear about your positive experience with our customer service and the quick resolution for your garden tool.
Thank you for sharing your kind feedback!
Thanks,
The K&S Team
Buy Kent and Stowe for the best quality gardening tools.
I purchased a fantastic pair of high quality loppers at a reasonable price. Would highly recommend buying gardening items from Kent and Stowe. No hassle to buy directly on line, and virtually all items seem to come with a good guarantee.
4 juni 2026
Antwoord van Kent & Stowe
Hello,
Thank you for your fantastic review.
We’re delighted to hear how pleased you are with your loppers and that you found them to be high quality and good value. It’s also great to know your online experience was straightforward and hassle-free.
Your recommendation means a great deal to us, and we’re pleased that our product guarantees have helped give you added confidence when choosing Kent & Stowe.
Thanks again for taking the time to share your experience, and we hope you continue to enjoy using our tools.
Thanks,
The K&S Team
Kent and Stowe is a company with a…
Kent and Stowe is a company with a reputation for offering good quality gardening tools. I wouldn't buy from anywhere else. Excellent.
28 mei 2026
Antwoord van Kent & Stowe
Hello,
Thank you for your wonderful review.
We’re delighted to hear how highly you think of Kent & Stowe and that our reputation for quality has stood out to you, that’s exactly what we strive for with every product we design.
Your loyalty and recommendation mean a great deal to us, and we really appreciate you taking the time to share your experience.
Thanks,
The K&S Team
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad you're happy with our communication, fast delivery, and product!
Thank you for your feedback.
Thanks,
The K&S Team
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so glad you found our product excellent and well-made. We appreciate your kind words.
Thanks,
The K&S Team
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad to hear you're happy with your order and its quick arrival! Thank you for your kind words.
Thanks,
The K&S Team
Very happy with the hose reel
Very happy with the hose reel. Product feels nice sturday and was easy to mount to the wall, The hose connecters are the best I have ever used. It would be nice if the wall mounts were stainless steel also rather than powder coated and a small improvement would be a lower bar wall mount to aide reeling it in when its fixed to the wall.
3 juni 2026
Antwoord van Kent & Stowe
Hello,
Thank you for your fantastic review, we’re really pleased to hear how happy you are with your hose reel.
It’s great to know you found it sturdy, easy to mount, and that the connectors stood out in particular – that’s exactly what we aim for when designing our products.
We also appreciate your thoughtful feedback on the wall mount and materials. Suggestions like this are really valuable and will be shared with our product team as we continue to look at ways to improve future designs.
Thanks again for taking the time to share your experience, and we hope you continue to enjoy using your hose reel.
Thanks,
The K&S Team
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We appreciate your kind words! We are delighted to know you are pleased.
Thanks,
The K&S Team
Everything was sorted out quickly…
Everything was sorted out quickly including the wrong item that was sent.
1 juni 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're happy to hear we could quickly resolve the issue with your order. Thank you for your feedback!
Thanks,
The K&S Team
Delivery was prompt
Delivery was prompt. I am absolutely thrilled with the hose - so easy to use compared to my old plastic one
2 juni 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so happy to hear you're thrilled with your new hose and found it easy to use! We appreciate your positive feedback.
Thanks,
The K&S Team
Lovely staff to speak to and deal with
Lovely staff to speak to and deal with. Refund voucher was processed really quickly and new product is great
2 juni 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so happy to hear you had a positive experience with our team and love your new product! Thank you for your kind words.
Thanks,
The K&S Team
BRILLIANT QUALITY ITEMS AND TERRIFIC SERVICE
With an extensive range of products all quality items one can’t go wrong with any selection. Ordering and delivery is first class. I know their customer service is second to none. With 15 year guarantees on many items it’s almost too good to be true. Lovely garden tools buy with confidence
2 juni 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear such wonderful feedback about our products and services.
Knowing you appreciate our quality items, ordering process, and customer service truly makes our day. Thank you for your confidence in us!
Thanks,
The K&S Team
We had a problem with a fork and after…
We had a problem with a fork and after contacting Kent & Stowe they replaced it free of charge.
Great after-sales service, we’d certainly use them again.
1 juni 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so glad to hear we could resolve the issue with your fork and that you appreciate our after-sales service. Thank you for your kind words!
Thanks,
The K&S Team
I expected more from their spades
I expected more from their spades, as full-time gardeners we purchased 2 of these spades, which look to be beautiful tools. Unfortunately one has broken off cleanly at the weld between the handle and plate. The second spade handle has been made with a piece of wood with a sharp burr, and as it has aged for 6 months, is now sharp enough to catch the hand at times... Can't find the receipt for them so hopefully someone might be able to suggest how I can get a replacement from them?
15 juni 2026
Review zonder uitnodiging
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review. We’re really sorry to hear about your experience, particularly as full-time gardeners who rely on your tools day to day.
All Kent & Stowe tools are covered by our no-quibble guarantee, and we’d be very happy to look into this for you and arrange a suitable resolution.
To help us do this, we just need a few details:
- Images showing the full tool and close-ups of the issue
- A photo where the Kent & Stowe logo is visible
- Confirmation of the exact product (this can be from guarantee registration, receipt/invoice, or photos showing the full height of the tool)
Once we have this, we can assess and move things forward for you as quickly as possible.
Please send the details to customerservice@kentandstowe.com, and the team will take care of this for you.
Thanks,
The K&S Team
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad you had a great experience with our watering can and quick delivery!
Thanks,
The K&S Team
Excellent service and quality product
Efficient order system and receipt of product. Hose quality appears excellent, very easy to handle and looks great.
Shame has no 90' coupling fitting to reel.
1 juni 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad to hear you're pleased with the hose quality and our efficient service! We appreciate your feedback regarding the 90-degree coupling fitting. We will certainly consider this for future improvements.
Thanks,
The K&S Team
Purchased there sure cut
Purchased there sure cut, adjustable height lawn edging shears. The top of the shears handles are so flimsy and flexible, each time you open the blades wide and make the cut. Your fingers get caught between the top of the handles, due to the handles crossing over. I guess it's my own fault for buying cheap Chinese product.
13 juni 2026
Review zonder uitnodiging
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We’re sorry to hear about your experience with the Kent & Stowe SureCut Adjustable Lawn Edging Shears. This certainly isn’t the level of quality or comfort we expect from our products, and we appreciate you taking the time to share your feedback.
The issue you’ve described with the handles sounds unusual, and we’d really like to look into this further for you. Please contact our team directly at customerservice@kentandstowe.com so we can review this in more detail and help resolve the issue.
Thanks,
The K&S Team
Was the packaging appropriate?
I was quite disappointed when Evri, the carrier, failed on two deliveries. The third attempt was successful, but the driver alerted no one at the delivery address. The product is superb but the packaging was barely adequate. No wonder Evri returned two deliveries because the packaging was damaged and the product inside might have been damaged. We are talking here about a garden fork which rattled about in a far-too-large cardboard box.
Great product, very poor packaging. Think it through K&S. Hope this helps.
22 mei 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you’re happy with the quality of the product itself, but we’re sorry to learn that your delivery experience didn’t meet expectations. We completely understand how frustrating multiple delivery attempts and packaging concerns can be.
Your comments about the packaging are especially valuable, and we will make sure this is shared with the relevant teams for review. We are also sorry to hear about the issues experienced with the courier, as this is not the experience we aim to deliver.
Thank you again for your feedback, it really does help us improve.
Thanks,
The K&S Team
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so glad we could help. Thank you for your kind words!
Thanks,
The K&S Team
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave a review.
We're glad ordering was easy and you enjoyed our product.
Thanks,
The K&S Team
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