A fast response to my faulty watering can. Vouchers to cover buying a new watering can and postage given. Reordered, vouchers used and an additional £1.45 paid. Very happy with replacement thank yo... Toon meer
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Lees wat reviewers zeggen
The agent I spoke with when wishing to return the watering can with ordering the wrong size did not explain the £5.00 charge clearly. I was advised it was for making an error when the charge was for... Toon meer
Kent a d stow garden tools are the very best in my view. The build quilty is outstanding long lasting and a pleasure to work with. I only buy kent stow gardening tools no other. Rsnd comes close.... Toon meer
A replacement pair of new garden shears were made available and shipped to my home promptly and without quibble after providing images of the existing pair which were under guarantee. Hugely impress... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Kent & Stowe, we believe that exceptional garden tools can create extraordinary things. Our commitment to extraordinary design is evident in every product we create, ensuring that each tool performs brilliantly but is also a beautiful addition to your garden shed. Inspired by the timeless beauty and craftsmanship of British gardening heritage, our tools are designed to meet the needs of today’s gardeners while honouring the expertise of generations past. Each Kent & Stowe tool is crafted with precision, using superior materials to ensure durability, comfort, and performance. From hand-forged stainless steel spades to ergonomically designed secateurs our range of tools are thoughtfully created to make gardening a pleasure. We take pride in our commitment to sustainability and our dedication to supporting gardeners of all skill levels. With Kent & Stowe, you’ll find tools that are not just practical, but a joy to use. With the right tools, extraordinary things are possible.
Contactgegevens
Verenigd Koninkrijk
- 01480 443789
- customerservice@kentandstowe.com
- www.kentandstowe.com
4,5
Uitstekend
398 reviews
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Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave a review.
We're glad ordering was easy and you enjoyed our product.
Thanks,
The K&S Team
Fantastic customer service!
Unfortunately my Kent & Stowe spade fell apart on the welding line. I know it’s less than 4 years old and I couldn’t find my receipt. I called Kent & Stowe customer service who were brilliant. I emailed in pictures of the spade, its dimensions and the fault which they acknowledged straight away and then followed up with a second email with £45 of evouchers to enable me to replace the spade from their online shop. This is excellent customer service and it’s a brand I will remain loyal too and continue to buy into. I certainly recommend this brand!
9 juni 2026
Review zonder uitnodiging
Antwoord van Kent & Stowe
Hello,
Thank you for leaving us a review.
We are so pleased to hear that our customer service team was able to assist you effectively. Your loyalty means a great deal to us, and we appreciate your recommendation. We are always here to help.
Thanks,
The K&S Team
The Rolls Royce of hose reels
27 mei 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
“The Rolls Royce of hose reels” - we couldn’t ask for better feedback. We’re delighted you’re so pleased with the quality and performance.
Thanks,
The K&S Team
Prompt delivery
Prompt delivery. It would have been 5 stars except for the fact that a hanging loop was missing. I emailed customer services but have received a reply.
19 mei 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We’re pleased to hear you were happy with the prompt delivery, but we’re sorry for any disappointment regarding the missing hanging loop.
We’ve checked our system and haven’t been able to locate your previous email, so we’re sorry if this wasn’t responded to as expected.
Just to clarify, our long-handled tools are not supplied with a hanging loop. However, many of them are designed with a hole at the top of the handle, allowing you to add your own cord or loop for convenient storage if you wish.
If there’s anything further we can help with, please do feel free to contact us, we’d be happy to assist.
Thanks,
The K&S Team
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad you had a positive experience with our support team. We appreciate your kind words!
Thanks,
The K&S Team
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time for leaving us a review.
We're glad you appreciate the product quality and secure packaging.
Thank you for your feedback!
The K&S Team
Fast and efficient
18 mei 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so please you found our service fast and efficient.
Thanks,
The K&S Team
Fantastic customer service!
18 mei 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased our customer service team were able to assist you. We will share your feedback with them.
Thanks,
The K&S Team
Long Lasting Products from K&S
This is our second direct purchase from Kent and Stowe. We love the metal spray gun as we do the metal fittings for the hose. It is so much improved from the ‘yellow’ equivalents. It is engineered to last and has so many convenient features. Very happy customer.
25 mei 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear how much you appreciate the quality and features of your Kent and Stowe spray gun and hose fittings.
Thank you for sharing your positive experience with us!
The K&S Team
Excellent customer service
Previous delivery lost by Evri. Kent and Stowe were so helpful, efficient and promptly rectified the situation. I am most grateful. Thank you.
18 mei 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad we could help resolve the delivery issue efficiently. Your gratitude means a lot to us.
Thank you for your kind words,
The K&S Team
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time toe leave us a review.
We appreciate your positive feedback on our products and website.
Thanks,
The K&S Team
Lack of clear instructions made the…
Lack of clear instructions made the assembly more difficult than it should have been. Once assembled it is excellent - a beautiful and efficient hose.
18 mei 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review. We appreciate your feedback on the assembly instructions.
We're delighted you find the hose excellent and beautiful once assembled. We'll review our instructions for clarity.
Thanks,
The K&S Team
Excellent product
Excellent product - exactly what I was looking for. Competitive price and speedy delivery.
18 mei 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so glad you found exactly what you needed! We appreciate your kind words about our pricing and delivery.
Thanks,
The K&S Team
Customer service and a quality product
Such friendly help . Nothing too much trouble. I wish all customer service was as helpful . Thanks again
14 mei 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad to hear you had such a positive experience with our team. We truly appreciate your kind words!
Thanks,
The K&S Team
Dutch hoe and a shovel.
Bought a Dutch hoe and a shovel,hoe is good quality made from stainless steel and a nice thick handle,the shovel looks ok although the blade doesn't look as heavy duty as my inherited 70 year old shovel which this is replacing,but I'm sure it will see me out.
12 mei 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad to hear you're pleased with the Dutch hoe's quality! We appreciate you choosing our products and hope the shovel serves you well for many years to come.
Thank you for your positive feedback!
The K&S Team
Customer service
Customer service were responsive and polite. Dealt with my product query efficiently. I'm hoping the quality of my new tools are as good as the service!
12 mei 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad our customer service team could assist you efficiently! We're confident our tools will meet your expectations for quality.
Thank you for your kind words!
The K&S Team
Brilliant gardening equipment, long delivery times
Brilliant gardening equipment - cannot fault the quality (and beauty). Unfortunately very long wait on delivery times!
19 maart 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so happy you love our gardening equipment's quality and beauty! We sincerely regret the delivery delay you experienced.
Thanks,
The K&S Team
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're glad we could help you quickly. Thank you for your positive feedback!
Thanks,
The K&S Team
Delivered on time
Delivered on time.
Strong and sturdy.
Will make our lives a lot easier, less mending and struggling to get up.
18 mei 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so happy to hear our product arrived on time and is sturdy. We're glad it will make your lives easier!
Thanks,
The K&S Team
It was an easy transaction and very…
It was an easy transaction and very swift response/delivery. Excellent quality products!
19 mei 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad you had an easy transaction and swift delivery! We appreciate your kind words about our product quality. Thank you for your feedback.
Thanks,
The K&S Team
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