Booking all worked OK and no problems with the hotel or room. However no payment receipt is sent with the reservation confirmation that confirms the amount paid. The hotel can only give a receipt fo... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Driving in areas on a whim can sometimes give unexpected delights. Chepstow was a pleasant surprise and The Three Tuns was great. The Castle carpark was right next door so easy parking to pay for,... Toon meer
Bedrijf heeft geantwoord
I needed an extension for my stay as we encountered an unforeseen issue when meeting up with family but unfortunately this hotel could not accommodate us so we had to wait in the car in the basement c... Toon meer
Bedrijf heeft geantwoord
I booked, then checked the confirmation email and realised the dates were for the wrong week. I cancelled via the 'cancel' button in the email and then made the correct booking (there was an 'apply' b... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Reiszoekmachine
- ook in
- Hotel
Geschreven door het bedrijf
Whether you’re looking for a city break, a business trip or a last-minute airport hotel, you’ve come to the right place. At LateRooms, we’ve got hotels to suit everyone and every budget. We’re the place to come for last-minute hotel deals. If you need a room for tomorrow, we’ve got you covered. But that’s not all we do. Planning a trip away in a few months, or an epic road trip? We can help with that too. You can save 15% on thousands of hotel rooms by becoming a LateRooms member (psst, it’s free!). Pick from every hotel and room type – from luxury suites and spacious family rooms to spa hotels and cheap and cheerful crash pads. With over 100,000 hotels in the UK alone, you won’t find a bigger range of UK properties anywhere else. Plus, we’ve got a huge selection of international hotels, so you can swap London or Edinburgh for Paris or a beach holiday abroad.
Contactgegevens
Office LG.03, Cargo Works, 1 - 2 Hatfields, SE1 9PG, London, Verenigd Koninkrijk
- 0203 637 0812
- support@laterooms.com
- www.laterooms.com
3,9
Goed
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
room booked for two nights wasn't…
room booked for two nights wasn't available at the hotel. Had to rearrange with the hotel directly
27 maart 2026
Antwoord van LateRooms.com
Hi Douglas,
Thank you for taking the time to leave your feedback. We’re really sorry to hear that your room wasn’t available on arrival and that you had to rearrange directly with the hotel. We completely understand how frustrating that must have been, especially when you were looking forward to your stay.
If there’s anything further we can do to support you with this booking, please don’t hesitate to get in touch with us at support@laterooms.com or call 0203 637 0812.
Best wishes,
Rebecca
Antwoord van LateRooms.com
Hi Stanley,
Thank you so much for your lovely review! We’re delighted to hear you found the booking process easy and that you were happy with the hotel and its location.
We hope you had a fantastic stay and look forward to helping you book again in the future.
Best wishes,
Rebecca
Antwoord van LateRooms.com
Hi Mr T,
Thank you so much for your fantastic review! We’re really pleased to hear you found our site easy to navigate and enjoyed the variety of choices and pricing.
We hope you have a great stay and look forward to helping you book again in the future.
Best wishes,
Rebecca
Antwoord van LateRooms.com
Hello,
Thank you so much for your lovely review! We’re delighted to hear you found it clear and easy to find exactly what you were looking for on our website.
We hope you have a fantastic stay and look forward to helping you book again in the future.
Best wishes,
Rebecca
- Could be better...
- Room door lock was defective. ( mechanism not working properly - screws were falling off etc)
- Overall impression is that of a dated hotel - EG: dining area window frames were dirty, ( positive - breakfast was fine - but coffee machine could be better)
- Tiny room with no view.. for what I spent I was expecting better..
-Friendly staff.
29 maart 2026
Antwoord van LateRooms.com
Hi Carlo,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your stay didn’t meet your expectations and completely understand how disappointing the room issues and other aspects of the hotel must have been.
As a third-party booking platform, we don’t manage the hotel directly. However, the quality of accommodation we offer is very important to us, and we’re happy to guide you on how to raise a formal complaint with the hotel via their managing agent so they can make improvements. You can reach us anytime at support@laterooms.com, and we’ll be glad to assist you in sharing your feedback with them.
We truly appreciate you sharing your experience and hope that your next booking through LateRooms is much smoother and more enjoyable.
Best wishes,
Rebecca
Easy to book the price you want to pay
29 maart 2026
Antwoord van LateRooms.com
Hi Hazel,
Thank you for your review! We’re glad to hear you found it easy to book and secure a price that worked for you.
We hope you enjoy your stay and look forward to helping you find many more great stays in the future!
Best wishes,
Rebecca
Antwoord van LateRooms.com
Hi Dawn,
Thank you for your lovely review! We’re so pleased to hear you found the booking process easy.
We look forward to helping you find many more great stays in the future!
Best wishes,
Rebecca
Booking cancelled on day of stay due to over booking
Got an email on the day of our stay while we was on our way to the hotel that the room was no longer available and had been cancelled, leaving us with no where to stay and having to go find somewhere else that ended up being much more expensive and not even in the same area. Very disappointing
29 maart 2026
Antwoord van LateRooms.com
Hi Stacey,
We’re very sorry to hear about your experience and completely understand how frustrating it must have been to have your booking cancelled at short notice by the hotel.
We appreciate you sharing your feedback. If you’d like to discuss this further or need any support with future bookings, please feel free to reach out to us at support@laterooms.com. We’d be happy to help and ensure your next stay goes smoothly.
Best wishes,
Rebecca
Easy to use good value
27 maart 2026
Antwoord van LateRooms.com
Hi David,
Thank you for your fantastic review! We’re delighted to hear you found our site easy to use and good value.
We look forward to helping you find many more great stays in the future!
Best wishes,
Rebecca
Antwoord van LateRooms.com
Hi Housam,
Thank you so much for your kind words! We’re thrilled to hear you had a great experience.
We look forward to helping you find many more wonderful stays in the future!
Best wishes,
Rebecca
Antwoord van LateRooms.com
Hi Cheryl,
Thank you so much for your wonderful review! We're delighted to hear it was such a great find and that you enjoyed the phenomenal view - it sounds like the perfect setting!
We really appreciate you taking the time to share your experience and hope we can help you find another great stay again soon.
Best wishes,
Rebecca
refund for cancellation
I booked, then checked the confirmation email and realised the dates were for the wrong week. I cancelled via the 'cancel' button in the email and then made the correct booking (there was an 'apply' button after the enter dates part). The money had gone out of my account twice, but one lot came back in shortly afterwards.
15 maart 2026
Antwoord van LateRooms.com
Hi Catherine,
Thank you for your review and for sharing your experience. We're glad to hear you were able to quickly spot the date error and correct your booking.
We really appreciate you taking the time to leave your feedback and hope you have a wonderful stay on your upcoming trip.
Best wishes,
Rebecca
Saved me some money's so I'm happy
22 maart 2026
Antwoord van LateRooms.com
Hi Sharon,
Thank you so much for your lovely review! We’re delighted to hear you were able to save some money and that you’re happy with your booking.
We hope you have a fantastic stay and look forward to helping you book again in the future.
Best wishes,
Rebecca
had difficulties with booking
21 maart 2026
Antwoord van LateRooms.com
Hi Amanda,
Thank you for taking the time to leave your feedback. We’re sorry to hear you experienced some difficulties during the booking process.
If you’d like to share a little more about what happened, we’d really appreciate the opportunity to look into this for you. Please feel free to contact us at support@laterooms.com or call 0203 637 0812, and our team will be happy to help.
Best wishes,
Rebecca
Antwoord van LateRooms.com
Hi Sue,
Thank you so much for your lovely review! We’re delighted to hear you found the best price for the hotel you wanted to book was with us!
We hope you have a fantastic stay and look forward to helping you book again in the future.
Best wishes,
Rebecca
Antwoord van LateRooms.com
Hi Martin,
Thank you so much for your review! We’re delighted to hear you found the booking process very easy and straightforward.
We hope you have a fantastic stay and look forward to helping you book again in the future.
Best wishes,
Rebecca
Antwoord van LateRooms.com
Hi Mrs Lloyd,
Thank you so much for your lovely review! We’re delighted to hear you found the booking process very easy and were happy with the prices.
We hope you have a fantastic stay and look forward to helping you book again in the future.
Best wishes,
Rebecca
Antwoord van LateRooms.com
Hi Jaya,
Thank you so much for your lovely review! We’re delighted to hear you found our website easy to use!
We hope you have a fantastic stay and look forward to helping you book again in the future.
Best wishes,
Rebecca
Delighted to get the Grand Hotel Cesare Agusto.
I was delighted to get the Grand Hotel Cesare Agusto at a very good rate. We stayed there the last time we were in Sorrento some ten years ago and I knew it was a very good hotel. I'm glad I searched Laterooms as it offered the very best rate. Sorrento, here we come.
9 maart 2026
Antwoord van LateRooms.com
Hi Joe,
Thank you so much for your wonderful review! We’re delighted to hear you found such a great rate for the Grand Hotel Cesare Augusto through LateRooms, especially as it’s a place you already know and love.
It sounds like a fantastic trip ahead. We hope you have an amazing time in Sorrento!
Best wishes,
Rebecca
Antwoord van LateRooms.com
Hi,
Thank you for your great review. We’re really pleased to hear you were able to book the hotel you wanted and at a good price too!
We hope you have a fantastic stay and look forward to helping you book again in the future.
Best wishes,
Rebecca
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