Booking all worked OK and no problems with the hotel or room. However no payment receipt is sent with the reservation confirmation that confirms the amount paid. The hotel can only give a receipt fo... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Driving in areas on a whim can sometimes give unexpected delights. Chepstow was a pleasant surprise and The Three Tuns was great. The Castle carpark was right next door so easy parking to pay for,... Toon meer
Bedrijf heeft geantwoord
I needed an extension for my stay as we encountered an unforeseen issue when meeting up with family but unfortunately this hotel could not accommodate us so we had to wait in the car in the basement c... Toon meer
Bedrijf heeft geantwoord
I booked, then checked the confirmation email and realised the dates were for the wrong week. I cancelled via the 'cancel' button in the email and then made the correct booking (there was an 'apply' b... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Reiszoekmachine
- ook in
- Hotel
Geschreven door het bedrijf
Whether you’re looking for a city break, a business trip or a last-minute airport hotel, you’ve come to the right place. At LateRooms, we’ve got hotels to suit everyone and every budget. We’re the place to come for last-minute hotel deals. If you need a room for tomorrow, we’ve got you covered. But that’s not all we do. Planning a trip away in a few months, or an epic road trip? We can help with that too. You can save 15% on thousands of hotel rooms by becoming a LateRooms member (psst, it’s free!). Pick from every hotel and room type – from luxury suites and spacious family rooms to spa hotels and cheap and cheerful crash pads. With over 100,000 hotels in the UK alone, you won’t find a bigger range of UK properties anywhere else. Plus, we’ve got a huge selection of international hotels, so you can swap London or Edinburgh for Paris or a beach holiday abroad.
Contactgegevens
Office LG.03, Cargo Works, 1 - 2 Hatfields, SE1 9PG, London, Verenigd Koninkrijk
- 0203 637 0812
- support@laterooms.com
- www.laterooms.com
3,9
Goed
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very expensive in terms of value for…
Very expensive in terms of value for money and last minute "deal"
15 februari 2026
Antwoord van LateRooms.com
Hi Stephanie,
Thank you for your review. We’re sorry to hear that you felt the last-minute deal didn’t offer the best value for money - we completely understand how disappointing that can be.
Please do remember that LateRooms offers a Price Match Promise, ensuring that our customers always get the best available rate. We hope you’ll give us another opportunity for your next booking so we can provide an experience that better meets your expectations.
Best wishes,
Rebecca
Easy booking process
15 februari 2026
Antwoord van LateRooms.com
Hi Mrs Atkinson,
Thank you for your review! We’re delighted to hear you found the booking process easy.
We look forward to helping you with your next stay.
Best wishes,
Rebecca
No ID check at check in
No ID check at check in
No water in room or offered
Closed bar before informing
Toilet broke making loud noise all night
14 februari 2026
Antwoord van LateRooms.com
Hi Jake,
Thank you for your review. We’re really sorry to hear about the issues you experienced during your stay.
The matters you’ve mentioned, including check-in procedures, in-room facilities and bar opening times, are managed directly by the property. That said, we’d like to ensure your feedback is shared appropriately and reviewed.
Please feel free to contact us at support@laterooms.com with your booking details, and we’ll be happy to raise this with the hotel on your behalf.
Best wishes,
Rebecca
Pillows mattress clean room hot water…
Pillows mattress clean room hot water tea coffee real milk space
13 februari 2026
Antwoord van LateRooms.com
Hi Irene,
Thank you for taking the time to leave a review! We’re delighted to hear you enjoyed the comfort of your room. It sounds like everything was just right for your stay!
We look forward to helping you with your next booking.
Best wishes,
Rebecca
Needed improvement
I stayed at Gwesty links wales the hotel is haunted the service is excellent but I think they should care about the quality of the hotel and the security of the website because if you entered your card detail on public or at anywhere you might expose your personal information I think they should do Apple Pay or google pay which made payment more secure but over all I give three stars for this website .
30 oktober 2025
Antwoord van LateRooms.com
Hi Jadon,
Thank you for taking the time to share your feedback. We’re glad to hear you found the service at Gwesty Links Wales excellent.
We appreciate your comments regarding online payment security. For peace of mind, LateRooms uses secure, encrypted payment methods.
The quality concerns you mentioned about the property are disappointing. To ensure your feedback is reviewed by the hotel, please contact us at support@laterooms.com with your booking details, and we’ll be happy to raise this on your behalf.
Best wishes,
Rebecca
Antwoord van LateRooms.com
Hi Daljeet,
Thank you for your review! We’re delighted to hear you had a great experience booking with LateRooms.
We look forward to helping you with your next stay!
Best wishes,
Rebecca
Website kept freezing at the point of…
Website kept freezing at the point of payment confirmation.
11 februari 2026
Antwoord van LateRooms.com
Hi Dilys,
Thank you for your review.
We’re sorry to hear that you experienced issues on our website during payment confirmation. We completely understand how frustrating that must have been.
If you are continuing to experience issues, please feel free to reach out to us at support@laterooms.com or on 0203 637 0812, and we’ll be happy to assist you with completing your booking.
Best wishes,
Rebecca
Great easy journey to book a room at a…
Great easy journey to book a room at a great price.
7 februari 2026
Antwoord van LateRooms.com
Hi Harjeet,
Thank you for your review! We’re delighted to hear you found the booking process easy and were happy with the price of your room.
We look forward to helping you with your next stay!
Best wishes,
Rebecca
I sought an international hotel booking…
I sought an international hotel booking service, and Laterooms appeared to be a genuine UK business.
4 februari 2026
Review zonder uitnodiging
Antwoord van LateRooms.com
Hi Emmanuel,
Thank you for your review! We’re delighted you found LateRooms and we hope to help you with your next stay soon!
Best wishes,
Rebecca
Easy and straightforward. Need an easy disabled room button that means something. Eg Wheel in shower
Good choice and many options. Easy to navigate. Could do with meaningful easy to give access filter. Eg does it have a wheel in shower facility?
1 februari 2026
Antwoord van LateRooms.com
Hi Karenna,
Thank you for your review! We’re really pleased to hear you found our site easy to navigate and enjoyed the range of options available.
Thank you also for your feedback about accessibility filters. We’re always looking for ways to improve our website, and suggestions like yours are very helpful.
We look forward to helping you with your next stay!
Best wishes,
Rebecca
Antwoord van LateRooms.com
Hi Caroline,
Thank you for your review!
We’re delighted to hear you were pleased with the large range of accommodation we offer and that you found the booking process easy. That’s the experience we want for every customer!
We look forward to helping you with your next stay.
Best wishes,
Rebecca
Antwoord van LateRooms.com
Hi Ms Charman,
Thank you for your review! We’re delighted to hear you found a hotel in a great location and at a price you were happy with.
We look forward to helping you with your next stay!
Best wishes,
Rebecca
The price was remarkably competitive
The price was remarkably competitive, far cheaper than the hotel's own website. An extra benefit was the inclusive breakfast and tax was also included. Paid up front to get the cheaper rate and save even more money.
31 januari 2026
Antwoord van LateRooms.com
Hi J Fletcher,
Thank you for your review! We’re thrilled to hear you found such a great deal and enjoyed your stay also!
We look forward to helping you with your next stay!
Best wishes,
Rebecca
Easy to book with
Easy to book with, no hassle, lovely accommodation provided at a decent cost
29 januari 2026
Antwoord van LateRooms.com
Hi David,
Thank you for your review! We’re delighted to hear you found the booking process easy and that you enjoyed a great value stay!
We look forward to helping you with your next booking!
Best wishes,
Rebecca
Alexa and David helped me enormously…
Alexa and David helped me enormously when a sudden event meant I had to cancel the stay
13 januari 2026
Antwoord van LateRooms.com
Hi Susan,
Thank you for your review! We’re delighted to hear you received the support you needed.
We’re always happy to assist and look forward to helping you with any future stays!
Best wishes,
Rebecca
They don't even deserve 1 star I wanted…
They don't even deserve 1 star I wanted to give them minus,
they charge and then they don't even refund if you don't use their service.
My iteniery no is 9018903007646
I can give the details if any one wants .
Please don't book with them
Dishonest people.
Not even worthy to even open their links
Pathetic
19 januari 2026
Review zonder uitnodiging
Antwoord van LateRooms.com
Hi Ayesha,
Thank you for your review. We’re sorry to hear how disappointed you feel about this.
We’ve checked your booking details and as the booking wasn’t cancelled, it was treated as a no-show and isn’t eligible for a refund. As explained in your booking confirmation, refunds are only possible when a booking is cancelled within the free cancellation period or in line with the property’s policy.
We appreciate this isn’t the outcome you were hoping for, and we're sorry for any disappointment caused.
Best wishes,
Rebecca
Not the experience anyone should have
Everything was okay booking, checking in, etc. However, the property I booked had a serious infestation of bed bugs... they were everywhere!!! I discovered this at 1 a.m. when I awoke from disturbed sleep. The host didn't answer my calls or messages. Customer service was uselessI had to destroy every item of clothing I took into that flat, and I am having recurring nightmares. I didn't even get an apology. I was offered £20 back from the £120 it cost for 1 night - I declined this insulting offer.
UPDATE:
After following up with Rebecca from customer services, I have changed the original rating I gave. She kept me informed of the complaint process every step of the way, and also managed to secure a full refund from Booking.com. It was complicated due to Booking.com managing the booking. This 5* rating is for the customer service I was given after my complaint. I probably won't use LateRooms again, as it's connected to Booking.com, which I will avoid at all cost in the future!.
2 november 2025
Antwoord van LateRooms.com
Hi J George,
Thank you for sharing your experience. We’re very sorry to hear what you went through — this sounds extremely distressing and is not the experience we would ever want for anyone booking through us.
Your booking was managed by Booking.com, who act as the appointed managing agent on behalf of the property and handled the support and resolution at the time. We appreciate that the outcome you were offered did not feel appropriate given the seriousness of what you experienced.
We’d like to support you by escalating this further with our partner. Please get in touch with us at support@laterooms.com with your booking details, and we’ll do what we can to ensure this is reviewed again properly.
We’re genuinely sorry for the impact this has had on you and appreciate you taking the time to raise it.
Best wishes,
Rebecca
Antwoord van LateRooms.com
Hi Mark,
Thank you for your review! We’re delighted to hear you had an excellent experience with our service.
We hope to assist you again with your next stay!
Best wishes,
Rebecca
Got the hotel I wanted at a great price.
28 januari 2026
Antwoord van LateRooms.com
Hi Terence,
Thank you for your review! We’re really pleased to hear you were able to get the hotel you wanted at a great price.
We look forward to helping you with your next stay!
Best wishes,
Rebecca
Smooth booking and confirmation
Smooth booking and confirmation. It was just right for arranging my stay in Exeter. Thank you.
12 november 2025
Antwoord van LateRooms.com
Hi Sho,
Thank you for your lovely review! We’re really pleased to hear everything went smoothly with your booking.
We hope to help you again soon.
Best wishes,
Rebecca
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